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I'm not sure that they step in. I think they're more of a mediator, the middle man. I wouldn't say a word to BBB until you get your money. It's so horrible that they're allowed to conduct business like that. I think it would be my mission to make sure no one books them ever again. I'd be on every wedding blog or website letting people in my area know about what happened!
@jennifer - I definitely plan to do that, but I wanted to wait until I knew whether I was getting any money back before I started bad-mouthing them. Also, the BBB says I have 14 days to respond.... And the DJ company says they will refund in 10-15 days....
Can you wait for the refund first before you notify the BBB that they have handled your claim well?
I can try, but I'm afraid that maybe the company meant they will refund 10-15 days AFTER the acceptance of their offer.... If that's the case then I could screw myself out of the money. I plan on calling the BBB tomorrow and asking them, but I wasn't sure if any of you bees had any experience with them....
I would contact the DJ company and tell them that they have 14 days (or 13 now) to get you the refund because you have 14 days to respond to the BBB and if they cannot get you your refund within that timeline then you will respond negatively to the BBB's offer.
That's a good idea maisymay.... Although the last time I tried contacting them, not one of their phone numbers worked. It was like they had all their lines off the hook or something. I will have to try giving them a call.
I called the BBB on Best Buy. After BB offered their "solution", I stated that I wasn't pleased, and wasn't closing the ticket until I was. After the "solution" had been reached and the ticket was closed, I still had a butt time getting them to uphold their end of the bargain.
The BBB will only get you what you are due, no extra. If you've got the option, leave the case open until you have your money in your pocket.
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As many of you have heard, the DJ for our wedding didn't show up and I found out an hour before the ceremony. I reported the company to the BBB and didn't think that anything would come of it as they have an F rating and have had 37 complaints filed against them in the last year.
But, today I got a response from the company. The DJ company says they will provide a refund within 10-15 days. That's awesome and I'm stoked, but I do have some reservations. This is the same company that was almost impossible for me to get ahold of after the event. I don't want to tell the BBB that this response is ok, and then never get my money. I just called that BBB branch, but they're closed already. Does anybody know how this works? If we don't get the refund, does the BBB step in? What happens?