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Update on our photographer problem

posted 2 years ago in Photography
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    1.
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    743 posts
    Busy bee
    WDWBride    March 3, 2010   Walt Disney World

    After much "disagreeing" our photographer has agreed to refund our deposit for the wedding.  He has been incredibly unprofessional, even to the point of begging for our business and offering to do the wedding for free. I have not named him on this site, but have on another website. He emailed me over the weekend complaining I alone am ruining his family business.  Here is an excerpt from his email...note the spelling:

    I am wrighting this to you because it will take your help. I have been receiving allot of email about your post on all the different boards... And honestly I do think if you knew the problems this is causing me and my Family financially and my reputation I would hope to think that it would not gone as far..the last 8 days have been hell...

    I understand he is upset but this is not he way a professional should act.  I responded and aplogized and told him I would update my posts if I get my refund back.  He is currently asking me to delete everything I have written.  I don't feel that's fair. I have every right to post a negative vendor review (that is the truth).

    He apparently has refunded some other brides who are now cancelling but has yet to refund our money.

     
    2.
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    Buzzing bee
    cinemaparadiso    July 16, 2015  

    Oof. I would have waited to write the review until i got my money back, but regardless:

    Tell him you will take down that review (say specifics like the weddingwire review or wherever you posted) on X date if he refunds your money within that time. Then post other reviews updated elsewhere about his "professionalism." That is just uncalled for and he didn't do a great job :(

     
    3.
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    Busy bee
    WDWBride    March 3, 2010   Walt Disney World

    The only thing I posted was samples of the horribly photography... I didn't say anything personaly about him really or any of his other work.  He's just not for us.  I can't belive that ONE person is ruining his business.  I told him I would udpate my posts when we receive the already agreed upon return.  I also find it funny he had time to surf the net while we tried to contact him after not hearing from him for over 3 weeks.

     
    4.
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    Bee Keeper
    KMSull    August 7, 2010   Lexington, KY (via Atlanta, GA)

    I agree with you on having every right to post a negative review. Especially if he put you through the wringer. The spelling and grammar on that is simply... unreadable, and I think that if you updated your posts to relect something a tiny bit positive (i.e. you got your money back) that would be enough. I don't think you should have to delete them at ALL. Girls gotta know!

     
    5.
    Hostess
    1,913 posts
    Buzzing bee
    IA_Snowflake    August 29, 2009   Missouri Valley, IA

    I don't think you should hvae to take down the reviews, but I guess whatever it takes to get this person out of your life and the money back in your pocket.  I agree that he shold name the exact ones you have to take down, that way it's at least out there somewhere for other brdes to find.

     
    6.
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    743 posts
    Busy bee
    WDWBride    March 3, 2010   Walt Disney World

    That's what I said!! If I had read a bad review of him before, we may have thought twice!!

     
    7.
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    Bee
    6,780 posts
    Busy
    Beekeeper
    spaniel    March 2010   Los Angeles, CA

    That was a mean comment. If he said he would issue a refund, he should do it.

     
    8.
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    1,113 posts
    Bumble bee
    bvig    September 2009   wedding in NJ

    If you're the photographer or have some personal connection to him you should just say HopefulBride.  Everyone realizes that there's always two different sides to a story but to just join and call someone out seems a bit questionable.

     
    9.
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    22 posts
    Newbee
    HopefulBride      

    Not mean at all.  She didn't give him a chance to do anything.  She hounded him until she got her photos (which weren't edited) and then slammed him all over.  She should have been professional, worked with him, and THEN posted reviews.  She is blackmailing him, saying she would only remove her reviews (which if he is truly bad, then leave them up) if he gives her a refund.  She signed a contract and he has every right to not give a refund and she has every right to leave a bad review.  

     
    10.
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    Helper bee
    June Bug    June 5, 2010   Boulder, CO; McDonough, GA

    So I'm guessing "HopefulBride" is either the photographer or a close associate. I'm just going to throw out there that such a person has every right to defend themselves on boards where their work is being criticized (completely within the rights of the customer), but it would be nice if he/she did so in an upfront manner. In addition, she doesn't seem to be attacking anyone's character, only professionalism...snide remarks on personal appearance and trustfulness seem uncalled for.

     
    11.
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    22 posts
    Newbee
    HopefulBride      

    No relationship at all.  In fact, I don't like his work.  

     
    12.
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    2,001 posts
    Buzzing bee
    arizonabride    June 2, 2010   Tucson, AZ

    I have flagged the posts on both threads.

     
    13.
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    Bee
    6,780 posts
    Busy
    Beekeeper
    spaniel    March 2010   Los Angeles, CA

    I don't know, if I call someone's appearance "messy" and suggest that's why they don't like their photos, I am probably not doing so to be kind or helpful, but maybe you're a different kind of person than I am.

     
    14.
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    22 posts
    Newbee
    HopefulBride      

    Why?  I am not attacking, just being honest.  I'm not allowed to have an opinion?  I have no dog in this fight.  I don't like the photographers work, but I also think how she handled the situation was completely wrong.  

     
    15.
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    22 posts
    Newbee
    HopefulBride      

    She has talked about how she didn't like her hair and makeup, so I would think that would effect her feelings.  Perhaps messy was a bad choice of words.  Sorry.  

     
    16.
    Member
    2,842 posts
    Sugar bee
    jingle96    May 28, 2010   DW in ARUBA/livin' in VA

    Hopefulbride:  most the bees here are suspicious of you because your new on this board and all the post you've been on, are just this brides!!  So whose attacking who!?  You're entitled to your opinion, but it does sound a little suspect!

     
    17.
    Member
    1,220 posts
    Bumble bee
    Lorienne    January 1, 2016   Los Angeles, CA

    I'm going to close this thread because I believe that WDW has gotten the advice she was seeking and the rest of the thread has clearly gown downhill.   

     

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