Post # 1
I had posted previously about the snafu that happened with trying to order a ring from Zales online seen here
(long story short, they sent the wrong ring). Well as per the advice from the online customer service people, I tried to return the ring in a Zales store and reorder. Apparently, Zales online and Zales stores are separate things, and the sales clerk was a bit unwilling/not educated on dealing with online orders. It took over an hour just to get the ring returned, and the clerk informed me that she could not reorder in that store, and that I would have to call in to reorder the ring. So when we get home, I call Zales online and reorder the ring. We immiediatly got a confirmation email, but it took almost 2 weeks to get a shipping notice. Immediatly after that, we recieved an email saying that we will be receiveing a full refund because they lost the ring in transit! After all this (almost a month and a half of waiting on a ring) I am so over Zales as a whole. It’s a shame to because I really liked that ring. Grr
Post # 3
I am not sure if they have a Jarred by you but I love them!
Post # 4
My opinion is that places like Zales are overpriced for what you get anyway. I would suggest going to http://www.pricescope.com and reading the reviews and opinions on there of the various online vendors. There are smaller online companies who offer better customer service and better quality stones for the money than these big chains do. It seems like the style you like is something that you should be able to find at a different company rather than having to stick with a place that has such poor customer service.
Post # 5
We got a bad vibe at Zales because unlike Kay or Littman, they don’t actually show you the quality of the stones – just the carat. It made us uncomfortable that they wouldn’t tell you what the cut/color/clarity was of the individual diamond. It just seemed shady, which may be why they have lower prices than other jewelry chains.
Full disclosure: we went with Littman, and we are very happy with our Sitara ring.
Post # 6
I think all the brick-and-mortar jewlers near me are ridiculously overpriced. There’s a crazy-high markup. I love bluenile.com or brilliantearth.com (great quality, ethically sourced diamonds). Much cheaper, excellent customer service, and great quality. 🙂
Post # 7
- Wedding: March 2012 - Pelican Grand Beach Resort
I recommend a local jeweler. Keep your money local. You’ll also get a staff that really cares about their job and about jewelry.
Post # 8
I don’t know if you have one where you are, but my ring came from Reeds. It was a good deal, and the people are great.
Post # 9
The ring that we wanted from here was going to be around $500 because it was on clearance and they had a pretty good coupon going on before Christmas, which was the reason that we were looking at Zales. After this whole fiasco though, I don’t really care that the ring was a good deal for what it was. I would much rather pay more for a ring and get better customer service. I guess its back to searching for a ring
Post # 10
My comment about pricescope was mainly if you wanted to stick with getting diamonds. However, if you’re willing to consider an e-ring with a diamond alternative such as moissanite, I wanted to mention that I found this 3-stone design in moissanite that looks similar to what you originally wanted, except with larger stones, for around $685. Since it’s moissanite, the clarity would be better than the stones that Zales usually use (most of the time when I’ve seen rings on Zales they’re I1-I3 in clarity, but moissanite is VS clarity). In my opinion, I would rather have a stone with good cut and clarity, even if that meant sacrificing on size or color.
Post # 11
My ering is from Zales and I have no complaints.
Post # 12
@chemistryBee: i dont do business with zales anymore. i went through 2 different e-rings from them because diamonds just kept falling out (2 from 1 ring, 1 from another. the first ring i had 2 months and the other ring for 3 days!) i’d say just stay away from them as a whole
Post # 13
Yikes. Between this and the Jared thread, seems like a lot of bad big box karma.
I got mine at Helzberg, and I was pretty happy with them. But we also had some miscommunications between sales people/phone service – nothing like this though.
Post # 14
We got my ering at Zales. We were pretty happy with the experience. The salesperson even told us that if we see the ering online for a cheaper price we could print out that page and get the online price at the store. That’s exactly what we did! We got the ring at the store for $500 less than the store price!
Post # 15
@misabell: I love bluenile.com or brilliantearth.com (great quality, ethically sourced diamonds). Much cheaper, excellent customer service, and great quality.
???? are you comparing those stores to Zales? because Zales is waaaay cheaper than Blue Nile and brilliant earth by a long shot. but for a good reason: those two stores are far superior in quality, and brilliant earth only deals in Canadian diamonds.
don’t go to zales and jared, they are cheap for a reason. their prices are tempting but you are going to pay for it in the long run with crappy settings falling apart.
Post # 16
I’m on the anti-retail jewlery stores bandwagon!