Weddingbee boards

well at least you are getting some answers finally!

i will be waiting for the next installment, and hope that it'll be you telling us all the dress is safely in your hands!

I'm not trying to scare you AT ALL but just bringing up some points to make you aware of. What struck me as strange is that Mary's is a fairly old company, I looked it up, the website says they've been in business since 1983. I would be surprised if Mary was still working (and not happily retired) or if Mary still owned the company BUT that doesn't mean she can't still be there it's just something that would pull up scam flags to me. There's a customer service number (281)933-9678 maybe you could call and ask them just to confirm that she is in fact there, that way you know there's not some scam going on. I've read about how some stores do this type of thing (say the dress was ordered when in fact it was not) to ensure that you then have to buy their store samples (which are often in disrepair or have stains or marks on them). Maybe you could ask the "bob" from the store to send some sort of confirmation from Mary's an order confirmation with the original order date, or even the tracking number of the item from LA to their store just something to back all this up. Plus yeah I'd definitely be asking what they're going to do to compensate you.

Oh and by the way the Mary's site does say it takes 3-4 months for their dresses to be made once you order it and that rush orders are available so maybe that's how they're getting it to you? Maybe once they realized the error they were able to make it?

My understanding is that it's not that it takes that long to make the dress there's a book I have that explains the whole process of why it takes so long. They put all the fabric on these machines, each machine is set up for certain sizes then the fabric gets cut (maybe this was the "printing" step they were referring to) and then dresses get made but they let the orders stack up on top of each other and only make a certain amount of each size at a time because the cutting is done by these laser machines and I guess there's some sort of cost break by waiting to do them in big bunches like that so it takes longer. I'm explaining it from memory so I really just sound like Dr. Evil but it was interesting reading about . . . anyway you get the point!

They've probably stopped production on other dresses in order to do yours. Typically dress companies cut dresses on certain days. For instance, style A is cut on Monday, B the next day, C, etc.... so that all of the dresses are cut in a certain order. This allows them to make the dresses quickly and more efficiently, overall saving time and money. Since yours is a special rush, it'll be walked from station to station, with 1 person overseeing everything. This means that any mistakes are far less likely to happen as it will be inspected after each step.  That's a good thing for you.

Mary's is a very reputable company, known for creating intricate dresses with lots of detail work. They typically do a very good job.

I'm sorry this happened, but it does look like they are working hard to get this resolved...at least Bob is.

I worked at a bridal shop for a few years as a sales consultant which is how I know this. As much as possible, don't stress. It sucks that this happened and that your wedding is so soon, but it'll be worked out. Tell me they are doing some sort of comp for you though.

@agierman That's a great idea maybe the OP should look up her Bridal shop in the Better Business Burea it would be a way to confirm nothing shady is going on.

Good luck!  We can't wait for your next update when you get to tell us all that it worked out and you've got your dress inhand :-)