(Closed) Update to: ‘They lost my dress?!’ I know what happened!

posted 8 years ago in Dress
Post # 3
Member
6598 posts
Bee Keeper
  • Wedding: August 2010

I am glad you know what is going on but how will this affect you! When will YOU get the dress?

Post # 5
Member
1765 posts
Buzzing bee

Waiting for your next update -and wishing you all the best!

Post # 6
Member
2634 posts
Sugar bee

I don’t think it’s still shady, but completely understand why YOU feel that way.  I’m guessing the “print out” is the printed pattern for the dress.  It seems like the dress shop (at least Bob) and Mary took this very seriously.  I know your wedding is getting VERY close, but hold out hope!! I think that it is all going work out well for you.  🙂

Post # 7
Member
627 posts
Busy bee
  • Wedding: September 2010

well at least you are getting some answers finally!

i will be waiting for the next installment, and hope that it’ll be you telling us all the dress is safely in your hands!

Post # 8
Member
9 posts
Newbee
  • Wedding: July 2010

HA! The same thing happened to my sister.  She is getting married in Sept but ordered her dress many moons ago.  Anyway, my mother demanded for this mess to be fixed IMMEDIATELY and my sister was given (free of charge) ALL of her bridal accessories.

Ask the store owner how he/she pland on rectifying the situation.

Post # 9
Member
2196 posts
Buzzing bee
  • Wedding: January 2013

Wow.  That’s outrageous, and I’m so glad it seems that everything will turn out alright.  Good luck, and be sure to keep updating us!  Hopefully next week you will have a post full of pictures of you in your dress to show us. 🙂

Post # 10
Member
184 posts
Blushing bee
  • Wedding: December 1969

I hope they plan on compensating you in SOME fashion for all of this heartache!!  I mean, at least a glass of champagne to calm your nerves!  I’m so, so sorry you’ve had to go through all of this!

Post # 11
Member
3041 posts
Sugar bee
  • Wedding: May 2010

Yay I like Bob :). It sounds like he’s being honest with you & I’m so glad he made all those calls, that’s what that rude lady SHOULD have done.

I mail things to China (& other countries) for work & the FASTEST USPS can ship internationally is 3-5 days. Depending on the country, sometimes it can take 2 days, but its almost always 3-5. It sounds like they’re getting your dress to you ASAP. They are probably dropping all other orders & working on yours #1 priority.

Don’t worry about it thou, that will do nothing but drive you crazy for the next few days. Just relax for now, try not to focus on it. When it comes in, try it on at that store & see how it fits & go from there. You can’t really do anything about it now, so don’t stress about it… its what I’ve learned (the hard way) but from different circumstances.

Post # 12
Member
555 posts
Busy bee
  • Wedding: September 2010

I’m not trying to scare you AT ALL but just bringing up some points to make you aware of. What struck me as strange is that Mary’s is a fairly old company, I looked it up, the website says they’ve been in business since 1983. I would be surprised if Mary was still working (and not happily retired) or if Mary still owned the company BUT that doesn’t mean she can’t still be there it’s just something that would pull up scam flags to me. There’s a customer service number (281)933-9678 maybe you could call and ask them just to confirm that she is in fact there, that way you know there’s not some scam going on. I’ve read about how some stores do this type of thing (say the dress was ordered when in fact it was not) to ensure that you then have to buy their store samples (which are often in disrepair or have stains or marks on them). Maybe you could ask the “bob” from the store to send some sort of confirmation from Mary’s an order confirmation with the original order date, or even the tracking number of the item from LA to their store just something to back all this up. Plus yeah I’d definitely be asking what they’re going to do to compensate you.

Post # 13
Member
2201 posts
Buzzing bee
  • Wedding: August 2010

*fingers crossed*

Here’s hoping for good news next week. And did Bob confirm that you are still getting all your alterations for free (like the mean lady promised)?

Post # 15
Member
555 posts
Busy bee
  • Wedding: September 2010

Oh and by the way the Mary’s site does say it takes 3-4 months for their dresses to be made once you order it and that rush orders are available so maybe that’s how they’re getting it to you? Maybe once they realized the error they were able to make it?

My understanding is that it’s not that it takes that long to make the dress there’s a book I have that explains the whole process of why it takes so long. They put all the fabric on these machines, each machine is set up for certain sizes then the fabric gets cut (maybe this was the “printing” step they were referring to) and then dresses get made but they let the orders stack up on top of each other and only make a certain amount of each size at a time because the cutting is done by these laser machines and I guess there’s some sort of cost break by waiting to do them in big bunches like that so it takes longer. I’m explaining it from memory so I really just sound like Dr. Evil but it was interesting reading about . . . anyway you get the point!

Post # 16
Member
7054 posts
Busy Beekeeper
  • Wedding: July 2010

Crossing my fingers and wishing for  success!  I do echo the others in that imho, they should compensate you for the dress stress.  Like as if brides need one more thing to stress about anyway!

Hugs.

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