urggggg!!

posted 3 years ago in Wellness
Post # 3
Member
603 posts
Busy bee
  • Wedding: March 2013

@Laurenskii:  Thats very unprofessional of your drs office I agree a phone call is way more relevant

Post # 5
Member
2562 posts
Sugar bee
  • Wedding: March 2014

Maybe snail mail is the new cutting edge means of communication in your dr’s office.
One up from the Pony Express!

Your next letter? “Please be advised that your prescrition is ready for pick-up at our pharmacy.” “We are just writing to confirm your appointment on Oct 5th at 6pm.” “Please note that your test results are now available. Please fill out the enclosed form and return at your earliest convenience.”

Post # 7
Member
905 posts
Busy bee
  • Wedding: September 2015

I’ve had appointment times switched before (rarely), but they’ve always called me to let me know and get my opinion on when I’d like the rescheduled appointment to be.  They’ve never just changed it without asking and then said “show up at this time instead, kthnx.”  

And I get all of my communications via email.  Granted, the email just tells me that I have a new communication waiting in their separate MyChart thingy that I then have to log into, but letters in the mail?  Naw.

Post # 8
Member
9412 posts
Buzzing Beekeeper

@Laurenskii:  I do agree that she should have called you but you get more bees with honey than vinegar. I am always nice to admin assistants and office assistants in medical offices because they have a lot of power over schedules. If you are rude to her, she won’t want to accomodate you next time. My medical secretary is a right bitch but I’m nice to her so I always get the best time slots.

Post # 9
Member
989 posts
Busy bee

@Laurenskii:  that’s ridiculous! I work in a healthcare office, and on occasion have to move appointments (my LEAST favorite job). I call patients as soon as I know a change needs to be made, and if I don’t hear back from messages I’ve left, I keep trying until I get hold of them. I once even dropped a note in a patient’s letterbox as he lived nearby, when attempts to contact him failed. He got the note and was very appreciative. I just figure, if patients are anything like me, they have to organize time off work (or plan around children), and it’s professional to let them know ASAP so they can make alternative arrangements with minimal inconvenience!

Post # 10
Member
10491 posts
Sugar Beekeeper
  • Wedding: January 2011

This happened to me where I got a letter in the mail stating my appointment would be 2 months later after I had already waited months for the appointment AND I would be out of town for the rescheduled appointment.

I called back annoyed, because the first time they didn’t even have my address right, so I wasn’t really trusting of getting anything from them before I had actually been in the office via snail mail.

Post # 12
Member
3389 posts
Sugar bee
  • Wedding: June 2013

This has happened to my daughter 3 Times! After waiting 3 months to see an endocrinologist we finally get an appt and they rescheduled 3 times. So frustrating!! 

Post # 14
Member
2661 posts
Sugar bee
  • Wedding: August 2015

That happened to me once. I got a call on my home phone confirming my appointment the next day at xxx time–a completely different time than it was originally scheduled for. By the time I got the message, the office was closed for the day. I had to call first thing the next morning and say I could’t go because I never got the message that the appointment was changed. I also asked (for like the 10th time) that they switch my main contact number to my cell instead of home phone, so I could actually get these messages in a timely manner. Super annoying.

Post # 16
Member
3389 posts
Sugar bee
  • Wedding: June 2013

@Laurenskii:  Haha..of course it was your appt that was moved…ridiculous. I hate how they make you feel like it’s a privlege to wait forever for an appt and when you do get one they change it a gazillion times and when they don’t you have to wait an hour in their stinky, hot BORING waiting rooms!  Hate dr offices! 

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