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Wow, I'd be tempted to write another review complaining about his call! :-)
was there a contract? if it was just unwritten, it's a little iffy, but most DJ services have a clause that time can be added, given the client is aware of the overage charge. either way, if he wasn't the best, he shouldn't be complaining that you are warning others of that. i think it's great that you mentioned all facets; positive and negative on your review, though!
YEse, my Band had my review on Wedding Wire suspended for a couple months because they disputed it. I provided plenty of proof that this band was my band. WeddingWire was totally unresponsive to me and I nearly took all of my reviews down as a result! I would love it if WB could make a much better vendor review site because I think WW is awful.
That sucks about your DJ - I would have given them a much lower ranking if I were you.
I would update about the call. You gave your honest opinion, and he continued to act unprofessionally!
They don't deserve a 2.8 - maybe a 1.8!!! Just having the processional song wrong would take them to a 2.0 in my opinion. I mean, when is a song more important?? And if I make a mistake, I'm extremely careful not to repeat it, and yet he then played the wrong intro song????? geeeez. Actually, I'd give them a .5 just for showing up, because it sounds like that's about all they did!!! 
I would have totally given a bad review! You don't owe him anything and you paid for his services so you deserve to review with your honest opinion! Its something that other brides might find helpful!
Having put a lot of thought into my processional song, I. Would. Be. PISSED. if a DJ got that one wrong. (The song is in memory of my mom, who died in 2005 - I'm not just being all Bridezilla for no reason.) That alone would have taken him down to 2.5/5. And being so unprofessional as to call and complain about my review would take him down to 2/5, with an updated review.
I agree with marigold- I would update your review and include that little bit about them calling to complain! You should be able to give an honest review, particularly if you explained the ratings the way you explained it to us. I'm sure all of us are nodding our heads in agreement thinking that we would have rated them the same as you!
You have a right to write an honest review. I can understand a review being suspended due to it being false, but if things happened as you say they did, then I can't believe WW would even dare consider pulling it down. Us brides need resources like that! Besides, the DJ should just take that review to heart and next time, don't schedule a wedding on his anniversary if he's not going to commit to his client, and he should make sure he plays the right songs!
DaisyBride--I suspect he told you to book until 9, knowing that the party would go on for longer. Since you'd be adding on at the last minute, you'd have to pay the upcharge for the last minute addition. And, the fact that he played the wrong song twice is a very big deal
Wow, and I think you were being generous with a 2.8!!!!!
I agree with Marigold. Also, if they're filed with the BBB, I'd file a complaint of harrassment.
If I was a vendor and received a low score, I would want to reach out to my client and see if I could understand why (or explain myself), but I would do it in an apologetic way.
Did your husband feel like he was being harassed? Or was the DJ just simply trying to understand what went wrong?
In any case, based on what you've said, I would have given him a ZERO. What a horrible experience!
Thanks for the responses! I relied on reviews when I was booking vendors and I am trying to give honest reviews to help other brides.
There was a contract but it didn't say anything about adding additional time. The extra hour would have cost the same either way so I really don't understand why he was so pushy about us booking til 9 instead of 10.
I'm going to talk to the hubby before doing anything. He could only talk to me for a few minutes when he called me b/c he was going to a meeting so I couldn't get the full story of what was said. I know that the guy complained specifically about the overall rating and that it was too low and that we were effecting his livelyhood (his overall rating on WW is still like 4.5!). He also accepted responsibility for not checking to make sure that particular DJ was available to stay late that night.
I really wish he had called me instead!
He would have definatly got a worse review from me and he also would have gotten a followup terrible review for calling me about my review. I'd tell him; "You sucked point blank; I don't want anyone else making the same mistake I did."
PS - After my vendor was so unprofessional in getting my WW review pulled and not once contacting ME to discuss the specifics I complained of on WW, I revised my WW review to share his conduct.
I did the same thing and my dj requested wedding wire remove it - I had to prove that I did work with them - you're entitled to your review - don't worry about it.
I agree with the previous posters - based on what you've said I would talk to my husband, find out the details of the call, and update the review if it was harrassment rather than trying to understand what went wrong and make amends.
@Janna - It really stinks that WW was such a pain for you. It makes me question how accurate their reviews are of other vendors. If every vendor can just get a bad review removed, whats the point of having these sites?
DaisyBride - I agree! That is why I almost removed all of my reviews! but then I didn't want the band I had reviewed to get what they wanted, which was removal of my post, since I thought they were so unprofessional. But it would make me question WW - what is the point of collecting reviews if a vendor can get one suspended so easily and for sooo long (it literally was off for 2 months despite my having immediately sent the requested proof).
Now WeddingWire has removed my review pending confirmation that I worked with this vendor! Apparently all it takes is is a dispute from the vendor and they remove the review until I have proof that I worked with them! How many brides would just give up at this point instead of finding an old e-mail or contract to submit for proof?
Wedding Wire is quickly losing any integrity I thought it had!
I submitted proof and will post an update as soon as I hear something.
I guess I can understand why WeddingWire would do that. It's probably good that they verify these things so that any bad reviews are legitimate. I'm sure most brides that give a less than stellar review would have no problem submitting proof...I'm glad you are doing that because it's important to keep your review up to let other brides know!
I think this really sucks because how long is it going to take WW to review the stuff you submit and get the review back online? Who knows how many brides read the review thinking there it is a good DJ because your post isn't up there.
Keep working on it and don't give up.
I will not look at WeddingWire reviews because I don't believe they are 100% accurate.
I hear ya Daisybride! I leave lots of feed back on other sites (mostly the knot though) and though MOST of my reviews are positive, I have gotten replies to my more critial posts that seem suspiciously defensive and caddy. Always watch out for those too! I think that's worse than a phone call from the vendor (although I would find that very uncomfortable too!) Thanks for the heads up about wedding wire! I was plannign on writing vendor feedback there too!
UGH I hate vendors like that! Or store owners! I mean, honestly, everyone is entitled to their opinion - and if there is just cause for bad reviews, then they should take that into consideration and IMPROVE! If they don't, and try to get you to change your review to a better one, not only are they (and you) misrepresenting their business, but that just goes to show what a terrible business owner they are and probably won't change!!!! You def don't want to mislead anyone else into working with them!
Stick with your review!!!!
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My husband just called me to tell me that our DJ just kept him on the phone for 45 minutes about a review I posted on Wedding Wire.
I rated them on 5 things and the rating ended up being 2.8/5.0. I also wrote a very long review explaining the good and bad thigns we experienced.
Some of the problems we had were that the DJ played the wrong song when I walked down the aisle and when we were introduced but my major dissapointment was this:
I wanted to book the DJ til 10pm. The guy who sets everything up convinced me that everyone would be tired before that and that I should book til 9pm. He said that if the party was still going, I could talk to the DJ and add on an extra hour. At 8:45, the dance floor was PACKED so we went to the DJ to add the hour. He said he couldn't do it b/c it was his anniversary. I was SO dissapointed. The wedding ended prematurely and to me, that deserves a 2.8/5
Has anyone else had a vendor contact them about an online review?? It would be one thing if he was trying to make ammends but he was complaining about the review!!