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Awwww boooo what a silly vendor!
I would be personally offended too! lol
((((hugs)))))
Definitely hive hugs! That stinks she put that on her blog! I would be very upset too if I were you to be reading that on a public blog. I know she is trying to help other people but it sounds like she is venting instead. The least she couldve done is NOT to have given specifics! I know its hard but Id try to focus on what a great job she did and how beautiful everything is and let it go
If I was just another reader of her blog, I would never suppose it was about one specific bride. I know it is hard, but try not to take it personally. From her posting, it sounds like she learned some things as well from the experience and is just trying to educate future brides.
Boo to that vendor! I agree with naangel, it does sound like a venting session.
wow, I would say her post is a bit out of line. I think vendors should be responsible for confirming all details and making sure everything is covered off - they are the ones that do this for a job! Brides have never done this before, how are we supposed to "know" what to do!
I agree that this post was very unprofessional of them and should not have been made public in this sort of fashion. Especially all the Kudos responses from below from other florists. $*!& happens, and anyone who owns a business should know that. Especially when your clients are brides who have way more to worry about then if the florist can figure out which side of the highway a church is on or if they have included all the flowers in their delivery.
If a vendor was posting a blog complaining about their customers, I would think twice about using them.
Frankly if I wanted to micromanage a vendor then I would just do the job myself. Part of the reason why you hire a PROFESSIONAL is because they have done this one or two times before and they know what questions to ask to make sure things get done properly. Seriously, if the majority of the family flowers are being brought to the hotel and you go in and see grandparents there wouldn't you ask if they should also get their flowers at that time?? I also agree with MsMarch that reading something like this that almost attacks her clients would change my mind about using that particular vendor.
I think her blog post was pretty unprofessional, and it's unfortunate because written differently (not including personal stories and quite a condescending tone) it would be a really helpful piece.
I can't believe that a vendor would specifically complain about a client on their public blog. I haven't read it yet so I am only going by what I'm seeing posted here, but that is *SO* unprofessional. I would actually not work with someone who complained in public about their clients; she's hurting herself here.
She isn't taking any responsibility and I am a person who believes that the customer is ALWAYS right - even if you don't think so! SO UNPROFESSIONAL!
Good customer service is when the vendor takes ALL responsibility even if it is not their fault!
Guess who isn't getting a good recommendation from you any longer!
Grrr That makes me so mad - I am sorry that she did this!
I've never seen a vendor rant like this about their clients on their blog. Unbelievable. I wouldn't be surprised to see it deleted soon as someone is going to tell her to take it down. Super unprofessional and very unattractive to prospective clients!
i've seen other vendors do the same sort of blog attack. i don't get it at all and i think the vendors confuse their personal blog with their professional one. for example i know vendors who post tons of personal info on their facebook accts that are supposed to be for their businesses. i think a line should be drawn definitely.
That is so unprofessional!!! I can't believe she would vent about that sort of stuff on her blog!
Wow, that's unprofessional to say the least. You have every right to be annoyed. She could have easily written that blog post without mentioning her past clients.
I find your florist's actions on the tacky side too.
I might consider emailing to apologize (I'm of the get-flies-with-honey school) and say that you didn't realize how problematic your snafus had been...then casually mention that you thought you'd confirmed the g-parents change via email. That way, she knows her clients read her blog, and she knows you took her comments to heart and feel somewhat saddened about them after spending your floral budget with her company. I don't like confrontation, so that's how I'd approach it :)
In any regard, *hugs* and don't sweat it.
SO unprofessional! I have half a mind to comment on there and tell her how ridiculous that post is. But I wont, because that would be stooping down to her level. So very sorry that she wrote that. Even though she doesn't name you explicitly, it still makes you feel like sh*t. Her tone comes off as incredibly bratty and unwilling to work around unexpected circumstances. In the end, she's the one who looks bad, here. ::Hugs::
It sounds like this may have been the last straw on a good run of bad vending experiences. But then it makes me think, if its SO EASY to screw up something SO SIMPLE, perhaps they need a new system - no?
Well, I may have been stooping to her level, but I did cxommment that I thought the post could have been written in a more tactfull manner and why diss her clients instead of just writing it as a general guideline. She won't approve the comment, I'm sure.
This seems totally inappropriate and unprofessional to me. Even if the vendor's intention was to educate other brides, she certainly could have given the same message but could have changed the identifying details to spare your feelings AND make herself look like a professional. It sounds like this vendor needs a more appropriate and private (!) place to vent!
Some vendor blogs and twitter pages are so bizarre - they seem to share things they never would have on their professional website. As if the blogs or twitter pages don't count?
I'm really sorry about this worcesterbride - as the vendor, the ultimate responsibility is hers. It does sound like she needs to develop a new protocol or quality assurance system to prevent some of these errors. Don't give it another thought!
Grr.. That's pretty poor form. I don't think your florist understands the power of the hive! Hugs to you.
Umm...what a weird post. That reminded me of the crotchety Catholic priest post.
I find that when educating people, telling people what to DO instead of NOT do works better.
That sucks.
I don't think she meant it personally towards you at all. But that was dumb on her part. Small businesses work on referals and instead of telling the hive and all of your friends how happy you were with her, you have serious beef. We will not want to hire her, ever. Even if she does do great work!
I think she's the one learning the lesson now.
Wow that blog post makes her business look worse in my eyes. She sounds like shes venting or complaining. Very unprofessional! If I was thinking of hiring her and came across that blog, I would change my mind so fast and not want to deal with her anymore. I understand that they are trying to help out new customer by providing tips, but she didnt need to go into specifics. Heres a tip for her: Dont complain about your customers on a public blog! What a great way to lose business...
Maybe you were the 3rd bride to do this and that's why she's complaining about it. That's what I would hope. Possibly? If she vented specifically after your wedding, I would be so pissed and that's not right.
Don't worry about it. You know you are definitely not going to recommend her to anyone. Her loss but then again maybe she's already losing busines by blogging about it.
Boo for her!
But she doesn't mention anybody by name, right? It's her blog, she has the right to post on there what she likes, even if complaining about customers is unlikely to get her more of them. You recognize yourself, but really who else would? I think it was actually kind of nice of her to wait three months, when a bride would be unlikely to read the blogs of her wedding vendors so long after the fact. I know it hurts and that sucks, but I don't think it was really awful of her.
If I read a blog like this from a vendor I was considering, Id no longer be considering them. Its written in an incredibly rude and tacky manner.
Thanks everyone! To clarify - the blog post was written 10 days after my wedding, I didn't find it until now b/c it was in the archives by the time I got back from our honeymoon. And this blog is the main/only website for her business, and she knows I found her through it and read it regularly. Definitely not cool!
I agree this is tasteless and unprofessional. There are better ways to get her point across!
Oh my god, I think it is so unprofessional for her to write about this on her *business* blog. I'm almost tempted to comment to that effect!!
I really think its unprofessional of her to write this in a blog. I wouldn't use her services because of it.
Really, 10 days after your wedding.... that is f'ing messed up.
She should put on her website and her wedding order a little disclaimer.
"Please be aware, If you make any mistakes in your order, I will complain about it in my public blog."
I feel bad for any brides right using her as her florist. They will probably see a complaint after their wedding.
Very unprofessional, I had to leave a comment letting her know I thought so since people seemed to be cheering her on. I don't understand how a vendor could talk about a client like that and still expect referrals from them.
I agree that is it extremely unprofessional for a vendor to include a rant like this one on their business blog. If she wants to vent to her friends about it, then go for it.
A gentle reminder for clients to read their contracts would be fine but it's unnecessary to include the stories if she is simply trying to make a public service announcement.
In the end I am glad that you got all of your flowers and were pleased with them. HUGS to you!
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Okay, so maybe I shouldn't be irritated, but I am... almost 3 months post-wedding, I just found this blog post:
http://www.sprout-flowers.com/2009/08/read-your-weddng-order.html
I'm the bride who forgot to change the centerpiece count before the flowers were ordered, and whose order said grandparent flowers should go to the church.
I know I should have read the order more carefully. I know.
I'm not upset about the centerpiece thing... by the time we had a final headcount it was past the deadline for centerpiece count, and in retrospect, on the day the count was due, our headcount was so up in the air that I would have stuck with the higher number. So no biggie.
The thing about the grandparent flowers is this... the florist confirmed via email that the grandparent flowers were supposed to go to the hotel, and then forgot to put that in the order, and I didn't notice it missing. I know I should have noticed. But she should have noticed too! She did fabulous work, and it's too bad that I'm so irritated at her all of a sudden three months later. But it irked me to come across someone blaming a wedding snafu on me, especially when she had confirmed the plan in writing elsewhere! IDK... hive hugs?