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Vendor email with bad grammar

posted 2 years ago in Beehive
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    1.
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    Bumble bee
    EAQ219    May 22, 2010   Bethesda, MD

    I contacted a limo company the other day asking for some info and stating that the best way to reach me is by email. They responded in a timely manner, but the email was full of grammatical errors/incomplete sentences. Should this matter when deciding if I should hire them or do I overlook it and base my decision on their pricing/quality of limo? It's kind of unprofessional, right? Thanks!

     
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    Honey bee
    krissycake    November 21, 2009   orlando,fl

    Ugh, I have a vendor that has had some weirdly phrased emails, but I think I am overly critical when it comes to grammar because of my degree (in PR, lots of technical writing).  It is kind of unprofessional, but if you can, I'd try and give them a call/visit their place of business and see if it carries over.

     
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    cardigan    January 7, 2011   Austin, TX

    Oh man, I hate that! I'm such a stickler for grammar and spelling that it would really bother me if a vendor sent me an email like that. It's just so unprofessional!!

    I would definitely have a problem with it, but I do think that you should try to talk with them in person (or on the phone) and see if they still seem unprofessional. But, I would definitely take something like that into consideration when making the final decision! 

     
    4.
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    Buzzing bee
    texasmeredith      

    It would really bother me too and its very unprofessional.  But the limo driver that you would be using probably isn't the same person that is answering the emails.  I'll talk to them to see if you can get a better read on the situation.  

     
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    Helper bee
    gidgett    March 13, 2010   Nashville

    That's a potential dealbreaker for me, personally- if their grammar is consistently bad, I'm not sure if I can trust them to be on top of other things. I agree with texasmeredith- call them and see if they're a little more focused then.

     
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    spaniel    March 2010   Los Angeles, CA

    For some reason a lot of vendors (and people in general) seem to have this problem. If there is not a problem when you speak to them, I wouldn't worry about it. I mean, I would worry about it--it would make me crazy!--but it's AMAZING to me how many people I come across with no ability to construct coherent sentences in writing.

     
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    Helper bee
    Anonymous      

    Uh oh! Which limo company?? Wink I already hired one and I hope it's not them!

     
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    crebre80    November 20, 2010   Baton Rouge, LA

    I wonder if they were emailing from their cell phone or something like that, my grammar doesn't tend to be the best if I am rushed and emailing from my blackberry.  I'd say cut them some slack, but if it continues, eww!

     
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    Busy bee
    JoonBee    06/2010  

    It would bother me a little but I wouldn't base their ability to perform with just that.  I think it's more important for them to be polite and professional in manner.  It also depends on what the vendor does, i.e. I wouldn't want to hire a calligrapher or printing company who does a lot of typos or make grammatical errors.  I think it'd bother me more if they don't write in "internet speak" than regular typos/grammatical errors.  I actually rejected a photographer recently because of her email address me as "J" (WTH?!) , and wrote out Friday as "Fri" and "night" as "nite".  UGH Could not stand that.  Turned her down quickly.

     
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    Buzzing bee
    honeybun    June 5, 2010   VA

    One of my biggest pet peeves!!!!!!!! agh! However, a nurse that works at our hospital emailed a coworker of mine today and said "it was nice to meat you today"...but I do know that she's a good nurse! So I guess as long as people are still good at their job, we will just have to deal LOL.

     
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    Bumble bee
    EAQ219    May 22, 2010   Bethesda, MD

    Ok, at least I know I'm not crazy for thinking that it's a bit unprofessional. I'll email them back and once I get some more pricing info go from there. Thanks girls!

     
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    Helper bee
    di5308    January 1, 2000  

    I think it's awfully unprofessional (I have a bachelors degree in English) and it would be very irritating, but remember they are driving your limo, not writing our your invitations. If they speak well on the phone and have a good reputation, then I'd overlook it and not write them off right off the bat.

     
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    Honey
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    ejs4y8    June 20, 2009  

    UGH I HATE this. My photographer has a hundred misspellings on her blog. Makes them look really stupid! However..,.he is just a limo driver so it's not a big deal; i doubt you'll have tons and tons of correspondence with him. That being said, it still drives me up a flippin wall

     
    14.
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    Worker bee
    wahlstrombjoy    August 6, 2010   Orange County, California

    Although many grammatical errors are annoying, keep in mind that English might be his or her second language.  My fiance is from Sweden and most people can hardly tell he has an accent anymore because he speaks perfect English.  He still makes many grammatical errors in writing though. 

    For me it would depend on what the vendor is for... if it were someone making my invitations, I would probably be scared that everything would be spelled wrong... if it were a limo driver, I probably wouldn't mind... although I understand it looks unprofessional.

     
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    Busy bee
    SweetheartDealer    August 7, 2010   LA/ Wedding in Sonoma, CA

    LOL

    this made me laugh because I am a total spaz about grammar and spelling and copy-editing! I definitely stick up my nose when something is riddled with errors. If the price is great, try googling reviews to make sure they're legit. Good luck! 

     
    16.
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    Helper bee
    jennycv    September 2011   OC

    I agree with wahlstrombjoy.  It might be his/her second language. I personally make grammatical errors, since english is my second language.

     
    17.
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    Busy bee
    Serya    October 7, 2011   Frederick, MD

    Quick disclaimer - I work for a limo company and am part of the team that handles the client/company email, reservation quality and coaches reservation agents.

    I would definitely call the vendor and have an in depth conversation about your reservation, the email you recieved and the level of service you expect. If the phone call does not calm your nerves go to the dispatch office and speak with the manager! 

    As an aside, bride to bride - sometimes getting a little bridezilla to get your point across is effective Laughing

     
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    RecessionistaBride    January 28, 2012  

    It is definitely unprofessional & incredibly annoying (as I scan my post for errors)!

    If this email came from my wedding planner then I'd be upset! Attention to small details is a requirement of her job. However, it was your limo driver. It wouldn't bother me too much... Your limo drivers job is to get you from point A to point B!

     
    19.
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    Bumble bee
    cheerful    September 2009 - eloped  

    Usually a lack of attention to grammar is accompanied by a lack of attention to other 'details.' I'd be wary.

     
    20.
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    Busy bee
    aloweha      

    I had a vendor who filled her emails with emoticons and abbreviations like "LOL". There were spelling errors and things I had to reiterate several times. It drove me crazy and I had serious concerns whether she'd get it right for the wedding. I was really lucky because she ended up doing a fantastic job. She was amazing on the day and got everything spot on. It was an enormous pleasant surprise. But I am very much from the camp that if you can't put a sentence together or at least do a spell check, I do not want to hire you for anything.

     
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    Blushing bee
    snowflake119    July 2010   Stanford, CA

    I agree with Wahlstrombjoy. Someone might be an immigrant or have not have had the advantage of a great education in English reading and writing, but might still be an incredible business runner. Even if they are a native speaker, they might not be lucky enough to have received this education. I think calling to complain about grammar of a vendor borders on discrimination - I would be much more interested in whether they were friendly, returning emails promptly, interested in working with you, detail oriented, etc. 

     

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