Vendor Response Time … (please share your experiences!)

posted 3 years ago in Etiquette
  • poll: Did you have any vendors slow to respond?
    If they didn't respond quickly, I didn't use them : (16 votes)
    55 %
    I really wanted to use _______ so I dealt with the slow responses : (12 votes)
    41 %
    Never had any problems : (1 votes)
    3 %
    Other : (0 votes)
  • Post # 3
    Member
    3618 posts
    Sugar bee
    • Wedding: October 2013

    @smirkypox:  My photographers were hard to reach after we signed our contract but I understand! My mother was a wedding photographer so I get how busy they can be. I would try calling again and leave a message.Understand the both have a life and other clients and right now IS wedding season so they are probably super busy. I wouldn’t take it offensively and wait it out if you really wish to use them, otherwise move on to another option

    Post # 4
    Member
    1403 posts
    Bumble bee
    • Wedding: February 2014

    Quick response times were important to me but luckily I seem to have struck gold with all vendors (so far)

     

    • The officiant must be glued to his computer or phone because he always gets back to me right away

     

    • The photographer never takes more than a few hours to get back to me

     

    • The DJ has the longest response time but even then it’s never been more than a 24 hour wait.  
    • Vendor coordinator takes about 1 business day to respon
    • Day of coordinator usually responds same day

     

     

    I think good, fast communication is essential.

     

    Post # 6
    Member
    767 posts
    Busy bee
    • Wedding: November 1999

    Hmmm..well how long is “too long”

    One of my vendors took a while and that ended up being one of the dealbreakers.(The other is that when I talked to that photog they didn’t even say “congratulations” I don’t want to sound prissy but ever other vendor that I have spoken to first started off with this. ) 

    Perhaps your photog has beein doing shoots or editing. But with my interviewing of photogs they would at least get back to me via email by saying so ….esp. if they were doing out of town shoots. I would wait a little longer but still do your research for other photogs just in case!

    Post # 7
    Member
    528 posts
    Busy bee
    • Wedding: September 2013

    @smirkypox:  Unless she comes back to you and says she had a major family catastrophe, it is time to MOVE ON. There are hundreds of photographers, there is no reason to put up with that BS. Either she’s a total flake, or she’s taking advantage of you for saying you were “laid back.” Totally unacceptable.

    Post # 8
    Member
    1397 posts
    Bumble bee
    • Wedding: September 2013

    I never had this problem with any of the vendors I hired, but I did meet with a few flower people who never got back to me so I took it as a sign that they did not want my business and moved on.  Communication was one of the most important things with my vendors and without it I would have gone crazy.

    Post # 9
    Hostess
    4941 posts
    Honey bee
    • Wedding: May 2013

    @Payless:  I think that clients deserve a quick response, no matter what. If you’re not going to be around, set up a vacation reminder on your email. If it’s late or I’m busy and I get an email from a potential client, I send them something along the lines of, “Thank you so much for contacting me! I really appreciate you taking the time to consider me to be a part of your big day. I currently am away from my computer, however I will respond to you within 48 hours with a more detailed email. Thanks so much!” I always make sure I send that sort of email within 3 hours if not less of receving their message. 

     

    Something so that a person knows that you have received their email and appreciate them. That being said, if I didn’t receive some sort of email within 48 hours (weekends excluded), I moved on. Customer service is incredibly important to me, and I hold people to a very high standard with it. I work in the customer service field, and no matter what I always make sure my customers are taken care of ASAP. 

    Post # 10
    Member
    3618 posts
    Sugar bee
    • Wedding: October 2013

    @PacificMrs:  I don’t know, many clients contacted my mother while she was away at destination weddings and she attended to them WHEN she could. I think it is important as well but the more popular a photographer the less time they have to contact people. It isn’t a busniess with workers it is one person. I am a bit jaded because my mom was a photographer and I just saw the other side of things. If the OP loves the work then she should wait it out but if she doesn’t think it is worth the time then she should move on. 

     

    Post # 11
    Hostess
    4941 posts
    Honey bee
    • Wedding: May 2013

    @Payless:  Oh I definitely agree! I’m just saying an aknowledgement is really nice, even if it’s just a quick sentence. I work on the other side of those emails too, so I know exactly how frantic it can be. However, my business can’t happen without my clients so I want to make sure they know they’re appreciated. 

     

    Obviously is someone is a DW photographer the expectations are a little different since they’re so often out of country. 🙂 

    PS I totally didn’t mean to tag you in my last post, I meant to tag the OP. My bad! 

    Post # 12
    Member
    3210 posts
    Sugar bee
    • Wedding: January 2014

    Our photographer can be slow to respond at times, but I reeealllly wanted to use her, so I am just dealing with it. I mean, it’s photos, not like a life-and-death situation, so it’s not the end of the world.

    However, other vendors that I wasn’t so picky about (e.g. florals) got cut if they were slow or a pain to work with. So I only made an exception because I really wanted her, and also because I know other people whose weddings she’s shot, and so I know she’s reliable.

    Post # 13
    Member
    1867 posts
    Buzzing bee
    • Wedding: March 2013

    I was really irritated with the slowness and sort of rudeness of the contact we had with the restaurant where we held our reception. But we figured it’s not their primary means of earning money and they’re very busy, so we just didn’t care. We didn’t have what we’d asked for (a set menu) but it made no difference at all for our experience in the end. Our only other vendors (officiant and bakery) were incredibly prompt and professional.

    I’d assume in the case of the photographer that she has been busy shooting September weddings and working on edits for her summer weddings – I’d give her a quick call and say “Hey, I’d love to sign the contract so we both have the date booked.” I think it’s easier to get a fast response through the phone – even though I am generally very prompt with my work emails, it’s easy (especially on a smartphone, for example) to have one slip through without a reply.

    Post # 14
    Member
    3618 posts
    Sugar bee
    • Wedding: October 2013

    @PacificMrs:  Lol it is ALL good 🙂 Photographers I just feel are an artistic taste so if you like it then it is worth the wait but if it was a vendor or something then I would not put up with slow responses. Personal opinion I suppose 🙂

    Post # 16
    Member
    1028 posts
    Bumble bee
    • Wedding: April 2015

    I’m dealing with this now but this is with an airline. Making group airline reservations thru email contact only is really difficult, time consuming and annoying especially when they give deadlines but choose not to respond in a timely manner. I’m so mad and annoyed I want to scream!

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