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Vendor Review Deleted

posted 1 year ago in Weddingbee
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    1.
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    Busy bee
    lauralou852    June 12, 2010   Wichita, KS

    I wrote an in depth vendor review of my terrible experience with my reception venue, and it's been deleted. Can someone tell me why? I don't want any other bride to go through the issues we had with them.

     
    2.
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    Bumble bee
    Lorienne    January 1, 2016   Los Angeles, CA

    Hey Laura, 

    Sorry we didn't respond earlier and that this happened to you. I am not sure of the circumstances in this instance -- if you can tell me the name of the vendor and/or provide a link to their profile, I can have someone look into this.   

    Best, 

    -Lori 

     
    3.
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    Busy bee
    lauralou852    June 12, 2010   Wichita, KS

    It's Boulevard Banquet Hall in Wichita, KS. Thanks!

     
    4.
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    Bumble bee
    Lorienne    January 1, 2016   Los Angeles, CA

    Hi Laura, 

    I spoke with our partner, who said your review was removed because it was a duplicate, since your Mother had already reviewed the vendor for his/her work on your wedding, as well as validated the review by proving that you had in fact contracted with the vendor.  Multiple reviews for a vendor from the same wedding event are not permitted.

    Hope this information is helpful to you.  If you prefer to leave your own review and want your Mom's removed, you can contact support@weddingwire.com and they can inform you as to how to go about that. 

    Best, 

    -Lori 

     
    5.
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    Buzzing bee
    monitajb    July 17, 2010   Sacramento

    Now I was curious, and I didn't see a review that would appear to match up with lauralou's event. Are the reviews delayed for some reason?

     
    6.
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    516 posts
    Busy bee
    lauralou852    June 12, 2010   Wichita, KS

    I've contacted them. Thanks.

    I know someone else posted a review about their (bad) experience with them as well and I haven't seen it. So I'm curious if they really take that long to post or if they just don't allow negative reviews.

     
    7.
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    Buzzing bee
    monitajb    July 17, 2010   Sacramento

    I'm bumping because I still haven't seen any negative reviews added.

     

    @Lorienne: Do you know if it is general policy to delay negative reviews, or is something unique going on here?

     
    8.
    Bee
    3,185 posts
    Sugar bee
    sloth    May 14, 2011   Philadelphia, PA

    I'm bumping this as well, because there is still no negative review here:

    http://www.weddingbee.com/reviews/boulevard-banquet-hall-llc

     
    9.
    Member
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    Buzzing bee
    monitajb    July 17, 2010   Sacramento

    Bump again. I actually switched my location to Wichita, and I can see the review on the right of the page, but when I click on it, it goes to nothing.

    If this is just a technical glitch, no big deal, but I'm really curious now! So I want to make sure this is fixed.

     
    10.
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    Blushing bee
    snowflake119    July 2010   Stanford, CA

    If you look at old board posts - lots of people mention that weddingwire takes down negative reviews. it's a corrupt business, guys, and all the financial incentives for review sites are for cooperating with the vendors, not for backing up the brides, unfortunately.

     
    11.
    Hostess
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    Honey bee
    caszos    June 2010   Florida

    I really hope weddingbee didn't get caught up in this corrupt site.  If the vendor section is not true and accurate then it should be removed before weddingbee's reputation is tarnished. 

     
    12.
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    516 posts
    Busy bee
    lauralou852    June 12, 2010   Wichita, KS

    @monitajb: I get the same thing. I don't know what the deal is.

    I completely agree that Weddingbee should get rid of the vendor review section if it's to help the vendors more than the brides. I've heard from other brides that their negative reviews were deleted from Weddingwire's site because the vendor was able to dispute it (one venue even claiming the bride didn't have an event there). There's absolutely no point in reviews if they eliminate anything but positive ones.

     
    13.
    Bee
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    Sugar bee
    sloth    May 14, 2011   Philadelphia, PA

    I just PM'd Lorienne to see if she had any additional info. I also found this thread from last year. Interesting...

    http://boards.weddingbee.com/topic/do-not-trust-weddingwirecom-reviews

     
    14.
    Bee
    3,185 posts
    Sugar bee
    sloth    May 14, 2011   Philadelphia, PA

    Found this statement from a WeddingWire admin:

    Reviews are NOT removed from the vendor catalog unless they are found to be fraudulent through a thorough inspection process by the WeddingWire team.

    http://www.weddingwire.com/wedding-advice/vendor-reviews/e9d692ddea2b2176.html


     
    15.
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    Helper bee
    judya64    October 2, 2010   connecticut

    when i looked at the bottom of the review page, it says it's powered by wedding wire not weddingbee.  Which would explain why the negative reviews are not there, apparently this is par for the course for wedding wire. 

     
    16.
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    Busy bee
    pendola      

    I wrote a review that was just medicore- I stated the good things and the bad things so it wasn't bashing anyone.  The business disputed it, I showed proof they were my vendor and weddingwire said it would take a couple of weeks for it to show.

    I haven't looked since I posted it to see if it is actually there because I don't feel like dealing with the vendor if they responded.

    So they are just slow.

     
    17.
    Member
    562 posts
    Busy bee
    bridesmomma    June 19, 2010   Northern California

    Please don't count on the reviews on Wedding Wire as being true!!!   It is a corrupt site!  Cross check any vendor on YELP and see what you get...there is a florist in our area that has bad YELP reviews, and only glowing reports on Wedding Wire...coincidence???  I don't think so!

     
    18.
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    Buzzing bee
    monitajb    July 17, 2010   Sacramento

    @lauralou852: I just saw your review. Woah. REALLY REALLY bad.

    But that is EXACTLY the kind of review people need to see. Ownership changed, and everything went down hill.

    Honestly, I would have flipped JUST over them walking around at your wedding eating and drinking your stuff. Much less at everything else. Wow.

     
    19.
    Member
    2,509 posts
    Sugar bee
    ddubzz    June 5, 2010   Los Angeles, CA

    Wow, this is interesting!  I didn't use WeddingWire reviews as much as Project Wedding ones... but now I just checked and they are powered by WeddingWire!!  What the heck... why be in the business to scam innocent brides?!?! 

     
    20.
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    Busy
    Beekeeper
    moderndaisy    June 2010  

    I am going to be posting several positive vendor review on Weddingbee once I get my propics back and they will all be 100% real. So if you are a Philly bride, check out my reviews! They will all be good reviews, however, since I fortunately did not have any vendors who were even mediocre.

    I did interview some vendors and not book them based on a bad feeling I had and some of these vendors had rave reviews online.

     

     
    21.
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    1,220 posts
    Bumble bee
    Lorienne    January 1, 2016   Los Angeles, CA

    Hi bees! 

    Sorry I didn't see your posts to this thread.  I thought I had subscribed to it but evidently I did not.  Thanks Danadelphia for the PM! 

    @lauralou852, WOW, what a horrid experience that was!  I am absolutely floored that a vendor would behave that way at a client's wedding.   That's one of the worst stories I've heard yet, and I have heard and read a LOT of bad stuff.  I'm so sorry you had that experience on your wedding day and I'm glad your review is posted so other brides can be aware.  

    I also wanted to respond to everyone's concerns about negative reviews being posted. Weddingwire does not withhold negative reviews, but once a review has been flagged by a vendor it is not shown on the site during the investigation process.  This helps ensure that brides are only exposed to "real" reviews.  Once a review is verified by the bride it's put into a queue to be placed back on the site, which to my understanding is done as quickly as possible by their small but hardworking staff. 

    I've actually seen a LOT of negative reviews in the vendor section, so they definitely don't have a policy of simply deleting negative reviews.   And we'd never do anything to "scam" brides, this site is all about and for brides - we love you ladies above all else!  <3

    One thing to keep in mind is that our vendor section is just one tool to aid brides in finding their wedding professionals.   As ModernDaisy mentioned, evaluating their actual work when applicable (via pictures in this section and on their website), meeting with them and getting a "feel" for how well their skills mesh with your vision for your wedding, observing how their interactions with you hold up as the relationship deepens, all of these things combine to help you hire the right vendor for your wedding.  A lot of times it's a matter of your own personality and the vendor's personality interact.  Our goal is to introduce you to as wide of a variety of vendors as possible so you can see what your options are, because we know it's hard and is a LOT of legwork to learn about vendors the "old fashioned way"...and the last thing brides need is more hard work...you ladies have enough to do! Wink

    I hope this information has been helpful in easing your mind on this issue.  Please let me know if you have any further questions.   

    Best, 

    -Lori 

    P.S.  @monitajb, I think you've uncovered a bug!  I'm going to change my region to Wichita and check it out. Assuming I get the same results, I'll notify tech.  Thanks for the heads up on that!  Smile

     
    22.
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    Sugar bee
    Laylabelle    November 7, 2009  

    I posted a negative review of my photographer and went back to make sure it was still there after reading this. She deleted herself! Ha!

     
    23.
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    1,220 posts
    Bumble bee
    Lorienne    January 1, 2016   Los Angeles, CA

    Yay, my subscription to the thread is working now! 

    @Laylabelle, do you know whether she went out of business?  I believe that Weddingwire allows a vendor to remove their profile in the event that they close up shop.   That makes sure that they don't send brides spinning their wheels down dead end roads in terms of researching and trying to get in touch with a vendor who is no longer a vendor. 

     
    24.
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    2,217 posts
    Buzzing bee
    monitajb    July 17, 2010   Sacramento

    @Lorienne: On my end, it is totally fine now. The review also appears on WeddingWire, so I'm guessing it was just a bug.

    I wouldn't bother following up on something like this if WeddingBee hadn't already given me cause to have high standards. It appears resolved, and I appreciate your feedback!

     
    25.
    Member
    516 posts
    Busy bee
    lauralou852    June 12, 2010   Wichita, KS

    @monitajb: It was definitely bad. There were probably even more details I could've added. Awful. They haven't updated their site with the new ownership or anything and brides really need to know what they're getting in to. Both of the other reviews are (obviously) old since they talk about how great the old owner was.

    @Lorienne: It shows up now (when you click through to it from the sidebar as well). Thank you so much for all of your help!

     
    26.
    Member
    1,220 posts
    Bumble bee
    Lorienne    January 1, 2016   Los Angeles, CA

    @lauralou852:  No problem!  Glad to help any time there are questions about the vendor reviews.   

     

    @monitajb:  Thanks for that update, it was working for me and I was like, "Hmmm...." - so it was probably just a temporary spasm in with the database or something.  Glad it's working for everyone now.   Smile

     
    27.
    Bee
    3,185 posts
    Sugar bee
    sloth    May 14, 2011   Philadelphia, PA

    Thanks so much, Lorienne!

     
    28.
    Member
    516 posts
    Busy bee
    lauralou852    June 12, 2010   Wichita, KS

    @Lorienne: It was actually showing up in the sidebar that whole time (ever since I submitted it.) It just wouldn't show up when you clicked on it. Everything is good now, though!

     
    29.
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    3,378 posts
    Sugar bee
    Laylabelle    November 7, 2009  

    @Lorienne: Oh, I doubt it, though she really should go out of business. I suspected that her other reviews, which were all glowing, were fake. So they can't just delete themselves at will? That's interesting! Now I'm wondering what happened to her, if she changed the name or something.

     
    30.
    Member
    1,220 posts
    Bumble bee
    Lorienne    January 1, 2016   Los Angeles, CA

    @Laylabelle:  I don't believe they can delete themselves at will, no.   Vendors have to be added to the site via request, so I am certain that is also how they get removed.  

     
    31.
    Member
    445 posts
    Helper bee
    sgarrison2    August 14, 2010   Nashville, TN

    I had the exact thing happen to us! I'm a little late on this thread, but wasn't sure where to post this. Most recently, I posted the same review on here (WB) as a comment (not a review) and the vendor flagged my username for spam. WeddingBee removed the post. Clearly you can tell I'm not a spammer, since I've posted on here from makenup to linens since 2008!

    So where can brides write an honest, but negative review? Not everyone has 100% positive experiences with vendors, and it's important to showcase reviews from all spectrums. Obviously a vendor will dispute a negative review- but do you know the real way to make them dissapear? Don't act in a way that will cause a negative review to be written!

    Has anybody else had this happen? I think it's more of a commonplace then we realize- and it's really sad more than anything.

     

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