- 4 years ago
- Wedding: May 2014
I recently conducted business with Performance Stage, Inc. The following statements are my account of what transpired during the day before, the day of, and two days after my wedding. I was supposed to pick up the rental equipment at 1:30 on May 16<sup>th</sup>. When my fiancé arrived at the business, there was a sign in the window stating that the business had closed early due to an emergency. He stayed in the business’ parking lot for some time, hoping that someone would return. He then called me asking if I had an emergency number for the business. I replied no. He then called the number that was listed on the door and received no response. Then I tried and again no response. During this time, my wedding coordinator contacted me, asking how everything was going. I apprised her of the situation. She responded that she would try to contact Performance. She then let me know that she had called, tweeted, and emailed Performance with no response. I contacted my venue to ask if they had sound equipment that we could use as back up and was assured that they had some available.
At or near 7 am the morning of May 17, I was finally able to get ahold of someone at Performance. I was told that we could pick up the equipment that morning. Although this put serious pressure on us as there were a myriad of other things we needed to get done, my fiancé went to pick up the equipment and drop it off at our venue. During the reception, I noticed that the equipment that we had rented from Performance was over in the corner of the room. I asked the person that was my “d.j.” (I had asked a cousin to fill in as d.j. using an IPod or laptop) why wasn’t he using the equipment and he stated that there was no way for him to hook it up and use it. So he ended up using our venue’s sound system. When we returned the equipment on May 19<sup>th</sup>, I informed the employees at Performance about the issue and asked for a partial refund since we were unable to use the equipment. I was told that the owner “personally put the connection cables in the packet himself and that we must have dropped it”. I left to see if anything had been found at our venue and was told no.
I later wrote Performance again asking for a partial refund (May 27<sup>th</sup>). After I received no response from the first letter, I sent a second letter a couple of weeks later (June 16<sup>th</sup>). I received a response from Performance indicating that I hadn’t given them a chance to correct the issue by contacting their emergency number (the same number that did not work the day before my wedding), they had contacted the audio engineer at my venue and he hadn’t heard about the issue (why would he when 1. He wasn’t our main contact at the venue, 2. Once we told our contact, she was able to help solve the issue), and that he thought I may have been trying to scam him. I responded back to his allegations with all of my proof (phone records, emails, texts) and how at this point he has left me no choice but to file a complaint with the BBB. I recognize that I had Performance’s equipment and they could not rent it again while it was in my possession. This is why I only asked for a partial refund to cover the expense of using our venue’s system and also to compensate me for not being able to utilize something I had paid to use. I leave this review not to necessarily bad mouth Performance but to caution other brides to take heed when using this vendor. Please make sure to read all reviews about a vendor. This issue could have been handled amicably but the vendor seems to have no desire to extend customer relations beyond the exchange of money.