vendor screw up, should I be upset?

posted 2 years ago in Accessories
  • poll: Let it go or say my piece?
    Let it go girl. : (13 votes)
    72 %
    Speak your mind woman! : (3 votes)
    17 %
    I like pie. : (2 votes)
    11 %
  • Post # 2
    Member
    2455 posts
    Buzzing bee

    MissSangria:  As long as they are making it right I’d let it go. It sucks when someone working in customer service has a bad attitude but there isn’t much you can do about that.

    Post # 3
    Member
    721 posts
    Busy bee
    • Wedding: October 2013

    Wait until the new veil shows up (if it shows in a timely manner) to decide. If all goes smoothly from now on, chalk it up to poor service on their end and move on. Anymore bumps in the road, though, I’d be complaining to them AND rating them poorly anywhere I could find.

    Post # 4
    Member
    2892 posts
    Sugar bee
    • Wedding: May 2015

    MissSangria: I wouldn’t say anything until the other veil came in perfectly. Otherwise, I’d just get a refund and find a different vendor.

    Post # 5
    Member
    453 posts
    Helper bee
    • Wedding: November 2014

    I vote for both. 

    1) I would have noted her name and dates of your conversations and what transpired. Then, 

    2) I would wait until the second one comes in and then call to find out who the manager is and whesh that person would be there. Pick up your veil at that time and speak with the manager, notes in hand and let her know of all the mishaps and bad customer service. If anything they should give you a discount for the wrong item and having to wait longer AND they have been informed about an employee’s behavior to contend with in the future. 

    Post # 6
    Member
    1248 posts
    Bumble bee
    • Wedding: April 2014

    MissSangria:  I get that it’s frustrating but it seems the bulk of your complaint against her is that she didn’t gush with apologies about it and may have sounded a bit shitty when she confirmed you had ordered a square veil? I would just leave it for now and wait to see if they contact you re: estimated shipping date of the new veil. If you don’t hear from them in a timely manner then I would consider saying you no longer wish to do business and get your money back. My bridesmaids dresses were ordered wrong (they ordered short and I requested long) and I was cool with it as there was plenty of time and they admitted it wast there error and they would rush order the new ones. When I got cranky was after the rush order period came and went with no contact and then once I contacted them it turned out the rush order was never going to be able to be met and they had known that for some time but never bothered to tell me etc.  The short of it is that at this point I became very assertive and insisted that the dresses had better arrive before Christmas. What do you know, they managed to do it. Funny that!

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