- Mrs. Yorkie
- 9 years ago
- Wedding: June 2009 - Red Fish Grill
I’ve read a few unfortunate stories on these boards regarding negative experiences with vendors. I honestly never thought that I’d have one of those stories myself, since the planning process has been smooth sailing so far. But I’m afraid that things with the person I’ve selected to order my Envelopments materials and print my invitations are heading in that direction. There is still time (albeit very little) for me to salvage the situation, though I’m not exactly sure how to handle it.
I guess that I should preface this by saying that I am typically a very soft-spoken person who tends to avoid conflict at all costs. So the thought of confronting this vendor has my stomach in knots.
As soon as FI & I got engaged, I knew that I wanted to do as much of the design work (STD, invite, program, menu, website, etc.) myself as possible, because it’s important to me that our wedding is a reflection of us as a couple. Considering that we were also planning on covering the majority of the costs ourselves, the DIY route would definitely help to stretch our dollars.
I designed the invites with the plan of going with pocketfolds. All I needed was someone to order them from and digitally print the materials. My mom suggested the cute little shop she was getting the bridal shower invites from. I met with the lady on 2/21 and decided to go with her. She laid out the following timeline for me:
2/26: I e-mail her the files for review.
2/28: I place the order for the Envelopments.
3/9: She receives the order by this day. ("It takes about a week.")
3/9-13: She prints the four pieces.
3/14: I pick up the order and start assembly.
4/1: I mail my lovely invitations.
It bothered me a bit when I showed up to place the order and pay the 50% deposit, that she had never even opened my e-mailed files. I left that day with the promise that the order would be processed the morning of 3/2 and that by 3/3 she would forward the e-mail confirmation from Envelopments.
Needless to say, I still have yet to receive the e-mail confirmation and it’s been nearly three weeks since I placed the order. Since then the following has taken place:
3/4: I call and actually get to talk to her. "The order has been placed. It’ll be here soon!"
3/9: I call and leave a message. "Just checking to see if you’ve e-mailed the conf." No response.
3/10: My mom stops by to pick up her invites. "Is everything ok with CP’s order?" "Yeah, but I’m still waiting for her to send me the files. Please don’t say anything, though." (Excuse me, what?!)
3/11: I call and leave a message. "Just checking in! Do you need anything else from me?" No response.
3/13: She sends an e-mail at 7pm "Your order is shipping this afternoon. It’ll be here early next week."
That’s the extent of the communication. Naturally, I’m starting to freak out. I thought of calling her this morning, but what’s the use? I’ve only been able to get her on the phone once. My mom suggested I just show up at the shop this afternoon, ask for the materials, and cancel the print job. FI is worried that we may not find someone else to print the invites in time. I’ve already started calling print shops to get quotes on the job, just in case. I’m supposed to have these in the mail in 12 days!
I apologize for the long post, but I’m so overwhelmed by the situation. What should I do?