(Closed) Vendor Vent…

posted 9 years ago in Photos/Videos
Post # 3
Member
209 posts
Helper bee

Well you can always write, “thanks for getting back to me, but I found a photographer that suites my wants and needs for this.”

Or something along those lines.

Post # 4
Member
14186 posts
Honey Beekeeper
  • Wedding: June 2009

Just say, “thanks, but your packages don’t quite fit my needs at this time”.

It’s the truth! She should perhaps learn to tailor her packages to her clients and get more work that way.

Post # 5
Member
778 posts
Busy bee
  • Wedding: March 2009

I’m blunt.  I would just tell her everything.  My response would be:

“Thank you for providing me with the information my fiance and I required.  We were looking for a photographer that would communicate easily and quickly with us.  Also due to our budget constraints, we need a photographer that was willing to customize their packages if their current packages did not provide what we need.  Since you were unable to meet both of those requirements with your delayed responses to our emails, and your unwillingness to negotiate your packages to exclude a wedding album we have decided to go with another photographer.

Sincerely,

Ms. KateMW”

Post # 6
Member
908 posts
Busy bee
  • Wedding: June 2009

I would reply and tell her that you have found a photographer that will work with you to give you exactly what you need.

Our photographer has a standard package and when we told her that it was more than we need and out of our price range, she worked with us to customize the package.  She was great about it and we are so happy with her so far. 

Seriously, in this economy, you’d think peoepl would be going out of their way to accomadate their clients!

Post # 7
Member
97 posts
Worker bee
  • Wedding: August 2009

I had this same experience with a florist!  It was a florist in my town that i used to use all the time (they sell flowers and nick nacky things).  I am no longer using them!  That is is how I vented about her lack of service!

Post # 8
Member
98 posts
Worker bee

I’m really surprised she wasn’t willing to customize a package for you. Every wedding is unique; it would be a good business practice to make your services easily customizable.

We had/are having a similar problem with a caterer we really wanted. We were seriously jumping up and down when we first found them b/c we were so excited, but then she started averaging 6 days to return e-mails and phone calls, if she even returned them at all, and also not even answering our questions when she did. While that was going on, we had another caterer trying really hard to get our business. It’s really refreshing to have someone work for your business.

This photog lady isn’t willing to do that, for whatever reason. I agree with Chela429. You should tell her exactly why you aren’t going with her, in a professional way of course. This caterer finally e-mailed me back (two weeks later!) and I told her basically that while we were interested in still meeting with her, we were very close to signing with another caterer, and we moved forward with it because she wasn’t returning our calls or e-mails. She hasn’t e-mailed me back (shocking) yet, but we’ll see what she says. Smile Good luck!

Post # 10
Member
495 posts
Helper bee
  • Wedding: September 2009

Yeah, Kate, definitely good you’re not going with this lady.  Obviously would not end up going well down the road.  I don’t know that you need to be quite so blunt, but I woudl say as other said, just that thank you, but we will be going with someone who was able to tailor a package to our needs.  Thank you for your time.

 

GL and I Hope you find someone way better (and nicer!)

Kara

Post # 12
Member
19 posts
Newbee
  • Wedding: January 2015

I agree completely with you on the timeliness – or lack there of in her respones…that’s a pet peeve of mine…and it’s amazing how many people in general are bad about communication these days! While that starts things off on the wrong foot – not customizing the package really depends on way too many different things…how her business model is set up, pricing/profit structure, how badly she needs or wants the business, etc….not all vendors need to or want to customize. Who knows what her situation or real reasoning is….for us, while we’ll customize packages, and try to help people meet their budgets, there’s still a magic minimum charge for the day that we have to meet to be a real business and livelihood, and not just a profitable hobby. We restructure things all the time for couples, even working great deals for anywhere that we may want to travel – but we have to turn away plenty of couples too that we just can’t cut costs enough for. In response to her, I would probably vote for being nice and professional, and just letting her know that you really needed someone who could customize something for you, and that her lack of timiliness didn’t help either.

Post # 14
Member
1765 posts
Buzzing bee
  • Wedding: July 2015

I’d still avoid her. It took you being snarky to get what you wanted–and you still want the photobooth, right? Good luck ๐Ÿ™‚

Post # 15
Member
19 posts
Newbee
  • Wedding: January 2015

Two extra hours of coverage in exchange for that?…I’m assuming you still pay the regular price, just get the two hours? Not exactly a reasonable trade….without worrying too much about it, I would probably avoid just based on the communication times alone….but that’s just me. ๐Ÿ™‚

Post # 16
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

I find that whenever I take the time to tell a vendor I’m not choosing them, they either get angry and argumentative or just don’t respond to me at all. I always end up regretting it and from now on will not inform any vendors I will not be using their services.

The topic ‘Vendor Vent…’ is closed to new replies.

Find Amazing Vendors