Post # 1
I recently posted about how I was unhappy with my hair/makeup trial the other day. I googled around & found a hairstylist that comes to venues/hotels and does hair for weddings. Her portfolio looked pretty good, so I used the “contact me” tab on her website which asked your name, email, & a small message. I wrote her that i was interested in meeting with her for a trial and if everything went well, I would be interested in booking her for my wedding. I was expecting her to reply & give me a bit more details about her business & ask me a few questions. The exact response I got was: “I need to know the date of your wedding.”
Thats all she replied with. I understand thats a valid question, but I would have thought a professional would have said something like, “Thanks so much for your interest! I am currently available to do trials such and such days & I would love to do a trial run for you. Just to make sure I’m not booked on your date, what is your wedding date & where is your wedding venue? Thanks again for contacting me!”
Maybe its just me, but I was definitely turned off by her one sentence response & Im not interested in booking her at all now.
Have any of you other bees had similar experiences when contacting vendors for your wedding? I dont know if some dont understand or care that they will lose business simply by replying like they arent interested.
Post # 3
@Barbiestylez: Yeah, most of our vendors have been like this, but we’re also going off the beaten path with vendors…for example, the events manager at the restaurant we’re hosting our reception brunch at is AMAZING and the reason we chose this place, but he could be a million times better at communicating. His emails tend to be one or two sentences long and from the get go he’s referred to me as “girl” and FI and me together as “y’all”. But he’s just a very personable kind of guy so I brush it off.
I get what you meant about it bothering you enough to not want to book.
Post # 4
@Barbiestylez: I would move on. She sounds off-putting.
I submitted a web form to a company regarding my macaron tower, their response was “phone office”.
They didn’t even provide me a number, nor answer one single question I asked. Needless to say I moved on.
Post # 5
I’d skip her. Who wants that kind of attitude? EVER?
There were a few vendors who responded to me unprofessionally – even one venue who said they’d call the cops on us if our guests got too loud in her initial email (?!?)
It made me SO MAD, I told her that was an unacceptable thing to say to someone who was just inquiring that that we’d be looking elsewhere. Like, what the hell???
Post # 6
@Barbiestylez: This is supposed to be an exciting time in your life and while others may not share the same enthusiasm I’m sure the least you expect is great customer service. It could be something as simple as she doesnt communicate well via email/written communication but imagine if she was the same in person? My first point of contact with someone, especially if they are the representative of a business, will dictate whether I use them or not.
Post # 7
@Barbiestylez: Maybe it’s just because I used to work at a salon, but that response wouldn’t really bother me.
One of the most talented stylists I’ve ever seen was so focused during her work that she came off as completely militant/ brusque. She didn’t have time to dole out fluffy pleasantries – but she could work wonders on hair 🙂
Post # 8
Delete the email and skip her, find a different vendor
Post # 9
@Barbiestylez: It happens with vendors, and even professors at university. I used to take 30 minutes to write this polite, well-written email, and each time I was taken aback by such answers, and I used to unterpret it like I was bothering them or something. Turns out they receive dozens of emails and requests per day, they probably don’t mean to be abrupt, but they have so many people to reply to and sometimes they reply fast.
I’d let this slip, really, it’s no biggie, unless she has that kind of attitude in real life as well.
Post # 10
@Barbiestylez: I would let her know you’re looking elsewhere. Vendors who respond like that need to understand that it is the way they are treating people that are pushing clients away, not just that you happened to find someone else. But that you deliberately avoided her because of her unprofessional response.
Post # 11
That’s not untypical of a wedding vendor. Rude yes, but she might just be busy and overwhelmed (not really an excuse, but this seems to often be the case). I’d look for other vendors you like that treat you better, but if they really have the best product, I might look into it. I’d probably try to stop in person to get a feel for it and book the trial (or send a friend you trust to do it if you don’t have the time). If I got a cold treatment in person too, I think I would move on even if I like their work.
Post # 12
@Barbiestylez: I’d definitely skip her. Not only does she sound unprofessional, but presumptuous as well. Maybe you ::gasp:: won’t like her work and won’t want to book her for your wedding?
I wouldn’t say that it was an unprofessional first response, but when I ordered our cake, we ordered in advance – ordered mid-August for a November wedding. I had a couple follow-up questions closer to the date regarding the cake topper and wanted to confirm that everything was still on. So notice my horror when the bakery responded as if I was ordering for the first time! I was like, “Um… no… we already ordered… and paid you in full… Did you not get that?” Thankfully there were no issues, but I was freaking out thinking the bakery forgot about us.
I just use these experiences as a learning tool for how I would NEVER run my business.
Post # 13
Meh, for a MUA/hair stylist, I’m more worried about their skillz than their personalities. For someone like the photographer, though, we were looking for someone we really liked and connected with.
Post # 14
I’ve run into this so much! I’ve been finding a lot of vendors have the mindset that they are doing me a favour, rather then realizing that I’m paying them for a service. I’ve gotten firm with if I don’t like attitude right off the bat, I look for a different one. On the bright side, when you find one who has excellent customer service (they really do exist!) they tend to make you feel comfortable and at ease about everything. It’s your wedding, don’t settle for crappy attitudes 🙂
Post # 15
If a vendor responded like that then I would definitely be put off. Although, I think it would depend on the type of vendor. For example, if the florist responded like that I might not care. I wouldn’t really be working with her and her personality doesn’t really have an affect on her work. But, being that it is your MUA, I would probably not hire her. Not only do you actually have to be around this person for an extended period, but you have to be around them on the morning of your wedding!
For what it’s worth, I think all of the vendors have responded to me with a “congratulations!” first and then any follow up questions. I understand that the MUA might not be able to move forward until she knows the date of the event but she can do that in a nicer way, or she can put that as info you have to include when you contact her.
Post # 16
@Barbiestylez: Go with your first instinct! If you want a different level of service, go with someone that will give you that. There are so many wedding professionals, definitely keep looking and try to find someone you click with. I also would be put off by that response.