- 5 years ago
- Wedding: August 2011
Ok…so I don’t mean to offend anyone with my venting…but I really need to get this out. Toys R Us is pretty much the worst store ever. They are a huge corporate and in Canada, they really dominate the market, since they are pretty much the only place that parents can create a baby gift registry.
So – here’s my problem: I want to buy a gift. I look at the registry online, it does not tell me whether the item is in stock at the location closest to me. Annoying…but it’s ok, I can call the store and ask them. Oh wait, store hasn’t answered the phone in 2 days (I’ve been calling non-stop). Even more annoying. So then I decide to call customer service, to make a complaint that the store has not answered the phone in 2 days, and to have them search their records to see if the item I want to buy is actually in stock.
Do you think they could help me? Nope…the woman literally told me that she has no way to find out if the item is in stock in the store…and since no one is answering the phones, she can’t get a hold of them either. Great.
So, trying to keep calm, I ask her what my options are: “well I’m sorry, but you’re just going to have to go to the store and see if its there”.
That’s exactly the reason why I’m taking all of these steps…I don’t want to drive all the way to the store to find out they DON’T have the item…hence the reason I’m calling you to find out…Ahh!!
Oh – order online you say? No problem…except that Toys R Us refuses to provide an expected delivery date. So – who knows if I’ll receive my item in time for the shower. Great. Oh – and of course they’ll charge me an arm and a leg to ship it.
I swear this company makes me crazy.
Going to try to calm myself down and accept that I’m taking a potentially pointless trip to Toys R Us today…