(Closed) VENT: Grrr! Vista print…

posted 7 years ago in Paper
Post # 3
Member
8354 posts
Bumble Beekeeper
  • Wedding: March 2011

Sorry you had problems with them. I have  tried them several times over the last couple of years and have been disappointed each time. I get a gazillion spam emails from them and their customer service, as you found out is lacking. I will not do business with them again and I will not recommend them to anyone else; ever.

Post # 4
Member
485 posts
Helper bee
  • Wedding: September 2011

Ewwww i hate rude costomer service…

Post # 5
Member
278 posts
Helper bee
  • Wedding: October 2010

I tried their online chat once and it was quick and helpful. If there is a next time, maybe you could try that first before calling.

Post # 6
Member
4137 posts
Honey bee
  • Wedding: May 2011

just curious – why would you order save the dates 1 year in advance?

Post # 8
Member
199 posts
Blushing bee
  • Wedding: December 2010

I *definitely* can sympathize with the bad customer service—there’s few things more frustrating than that. I’ve seen the bad reviews for Vista Print, took my chances and prayed. Maybe you can send us a link for the shortcut? For me, things luckily turned out well–I’m not so sure about the future though. 

 

I am kind of taken aback at how angry you seem about the people themselves. You never said Brandon was rude in any way or that Sara was unhelpful (though you (possibly rightly) doubt how much she can help you), but seem really irked at them and their “English names.” These are folks just doing what they’re told–including adopting a name that is more manageable for Americans. It’s the company’s choice to send the call center overseas, these people just took jobs that were available. Sure, the first guy was a total jerk and you are 100% right to be mad at him. But, the undertones throughout the rest of the note just hits me the wrong way. I’m sure I’ll get slammed for saying this–maybe  I felt the need to speak up b/c I had a student just make similar comments in an incredibly racist way and I’m on a role –I’m usually totally non-confrontational, but I’m feeling peppy today. . . . It’s not a problem to be mad a the company, but to be snippy at the people (Saying things like “um, yea right”) because they took an available job and followed the rules is another. It could totally be because you’re just frustrated with the whole experience and it all kind of spilled out, but the language choices and tone got to me

::ducks and covers::

 

Post # 9
Member
1391 posts
Bumble bee
  • Wedding: September 2010

@jldown2: maybe she just meant they were giving her false names so that she wouldn’t be able to actually report someone if they too were rude to her…that’s how I read it at least 

Post # 11
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

@kitzy: We sent ours 9 months in advance. So we actually did order ours that early, too. Our wedding was 90% out of town guests, and it was cross-country travel to an expensive city. We wanted to give as much warning as possible!

Post # 12
Member
199 posts
Blushing bee
  • Wedding: December 2010

@CaitMarae: I do appreciate you taking the time to answer back. I wasn’t trying to be (heaven forbid) snarky.  It wasn’t the quotes that got to me, but rather the parenthetical comments next to the names. Like I said, I just had a similar conversation with one of my students and already had my gloves off by that point–I was still on a roll after nearly a whole class was suddenly dedicated to “content vs. word choice.” And I thought “it;s not what you say, but how you say it” was a lesson for 13 year olds with attitude, not college students. Coming from that class to WB, I couldn’t help but put the side comments into the voices of my ::ahem:: precious angels. 

Post # 14
Member
1048 posts
Bumble bee
  • Wedding: June 2011

I ordered magnets from them and had to cancel 2 orders before finally placing the right one and I was able to get through to a person very easily.  Not only that, but I found them very helpful.  Sorry Vistaprint didn’t work out well for you!

Post # 15
Member
81 posts
Worker bee
  • Wedding: June 2011

I ordered my invites rsvp cards and my registry cards from thm. i didnt have any problems and i got everything free by using 4 different accounts. The only thing that i paid for was the shipping and that cost me a total of $18. i am so sorry that you had such a problem and i wish yu all the best if you decide to use them again. (they do have great deals)

Post # 16
Member
2239 posts
Buzzing bee
  • Wedding: May 2011

I ordered some magnets from them and had to call today because when they arrived (actually a week before they said they’d arrive), they had a weird neon green line across the bottoms. So I called and the lady (Indian too) was really nice and looked at my proof and said she’d send new ones by Wednesday of next week. 

Overall I’m not happy with the quality of the magnets but the service was good. For me at least…Seems like it’s always hit or miss when you have to call the 800 number…hope they get your save the date cards right!

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