Post # 1
I am beyond frustrated with our hotel bookings. We are having our wedding in a small town and there are 2 other weddings there that weekend. We are expecting 200 guests (about 75% OOT). There is only 1 hotel large enough in the town to block-book and they would only let us reserve 40 rooms.
When our guests called they were told that there were no rooms for our wedding. We called and they fixed the problem with no explaination.
About 2 weeks ago, FH called to reserve our room, no problems and they said there were 24 rooms left in our booking.
A few nights ago, one of the girls who works there saw my Dad (at a restaurant) and told him that all the rooms have been booked and that the hotel is full. I went into panic mode, updated our website and started last minute editing of our "Accomadations" insert for the invitations with local B&Bs. Today, my Dad called the hotel and the manager told him that that girl no longer works there and that there are 33 rooms available.
Clearly there is some miscomunication! I don’t think that the girl who told my Dad the place was booked up was trying to be malicious b/c I knew her in High School and my brother is friends with her boyfriend. I know for a fact that 6 rooms have been booked and based on the number of people who called FMIL about problems booking early on, I’m fairly sure that more than 7 have been booked, which means that there HAS to be less than 33 left.
UGH! I think I’m going to try to ask a friend to book their room in the next day or two so that I can see what happens.
Post # 3
Wooow thats so annoying. Can you go in there, ask to speak with a manager and sit down with them to look at the reservation system? I think thats what I’d do because I hate when people cant get stuff done themselves. Not a great way to run a hotel!
Post # 4
Ugh that is SO annoying. I would call and ask to speak not just to the manager but the manager’s manager. Explain all of your frustration and be firm with them. Be sure to remind them of all the business and money you and your guests are giving them and don’t let it go until you get some answers. Maybe you could work in some complimentary breakfasts for your troubles. I work in the tourism and hospitality industry and if you stay firm with them enough, hotels can always make things happen for you. Good Luck
Post # 5
I would call the hotel, find out when the most senior manager is on duty and then get a hold of him. If you have a room block of 40 and have signed a contract for those rooms, they are then contractually obligated to hold those rooms for you.
Make sure you have your paperwork that you have gotten from them handy when you call.
Post # 6
i like the idea of them giving you something for the trouble. they are getting a lot of business from you! mention online reviews- a lot of places take that seriously.
Post # 7
I TOTALLY feel your pain…we are also getting married in an area with very little in terms of hotel accomodations. It’s a resort area, but mostly vacation home/condo rentals. We had been planning to have a block of rooms at two hotels and indicated this info on the save-the-dates. Back in January, we blocked 50 rooms at one hotel and were planning to do 20 more at another. We were told by the other place that we could not do a block until 90 days out but we were the first to request it so not to worry. We went back there a couple weeks ago and guess what, there were no rooms left at hotel #2–they allowed another bride who is getting married that weekend (and working with the same planner I might add) get a block of rooms more than 100 days out (so much for the 90 day rule). Needless to say we were ticked!! They ended up finding an alternative that will work, but I was totally in panic mode!!
If I were you, I would call the hotel and talk with the general manger and ask for a list of all parties that had booked under your block.
Post # 8
Oh my goodness- what a nightmare! These kinds of problems are unacceptable when you’re possibly giving them 40 bookings over a weekend. They need to get their stuff together… definitely ask for a confirmed number of bookings too!
I’m assuming you don’t live in the town where you are going to get married. Is there any way you could possibly get a family member or yourself there to sort this out in person? It’s a lot more effective.
I found that the best way to get a complimentary stay is to be there in person, be so sweet that they feel so awful about the mix up & never get angry. Smile lots. Don’t blame. Just try to find a solution together. "You’ll catch more bees with honey than vinegar" rings true in crappy, frustrating situations like these.
Post # 9
I had the same exact thing happen to me! But my guest called and he got the corporate office and the lady told him very rudely there were no rooms left and he had to pay full price (double the room rate!) He told them there was a block and there was rooms left and she insisted he was wrong and refused to help him. I called the local hotel and got someone to help me then had to have my guest call them. One thing out of many!
Post # 10
Thanks for all the advice!
FH called yesterday and they said that there are 30 rooms left. I don’t live where we are getting married, but I’m going there this weekend and I’m going to go to the hotel and ask for a list of the people who have booked. I’ve talked to FMIL and gotten a few names so I’ll have something to compare.
I would LOVE to release my inner B-iatch on these people but I can’t. Its a small town and my parents own a business there. The manager of the hotel is a good customer and they send business our way whenever they can. So, I’ll be going the "honey" route as RecessionistaBride suggested.
As for the invitations, I’m going to leave this as the only hotel on the Accomodations insert but include a link to our website where they can get more information if the hotel fills up.
Post # 11
talk to the manager and show them your paperwork