Vent: Just call me back!!!

posted 3 years ago in Venue
Post # 3
Member
573 posts
Busy bee

I hear you!  I can only imagine they are inundated with requests for quotes and therfore the urgency is not exactly there?  This doesn’t help though, so I hope they get back to you soon.

 

Post # 4
Member
362 posts
Helper bee
  • Wedding: March 2014

I can totally relate! Before I decided on having a DW, my fiance and I were looking at venues in our hometown. There was a venue that we visited and really liked. The manager told us that she would email us within a few days with a quote for how much everything would cost. I waited over a week and never heard from her so I decided to email her asking her for the quote. Still no response. I actually saw her at a wedding convention a couple weeks later so I asked her why I haven’t heard from her and she said she was busy preparing for the convention but she will email in the next couple days. Another week had passed and still no word.

 

 

 

So then I went on the venue’s website and found the CEO’s email and another manager’s email. I emailed the CEO and cc’d her and the other manager (yes, I totally went there because I was REALLY  heated at this point! lol). I expressed how disappointed I was with the service and lack of communication. Well, the CEO emailed me immediately apologizing and said he will get in touch with the manager right away. And guess what happened next? Within minutes, I received an email from the manager with a quote and she apologized for her mistake. Whatever. She lost a HUGE sale from us and I’m so glad I’m having a DW in Hawaii instead. lol

Post # 5
Member
2466 posts
Buzzing bee
  • Wedding: October 2012

@pollychai:  *high five* LOL well done!  Hawaii is amazing so enjoy lol.

I hated waiting for vendors……x_x

Post # 6
Member
654 posts
Busy bee
  • Wedding: February 2014

There was one venue FI and I really wanted to visit, even though it was 3 hours away. I called and e-mailed them repeatedly before they finally got back to me. When we tried to schedule an appointment, the owner said she wouldn’t be able to meet with us until over a month later. A month. Needless to say, they didn’t get our business.

Post # 8
Member
608 posts
Busy bee
  • Wedding: June 2014

@MissMay3003:  I REALLY never understood this.  When you’re in the wedding business and each call can mean an income of thousands why wouldn’t you call?!?!
Honestly, I wouldnt give them my business or trust them with such an important day is their communication is so bad. 

Post # 9
Hostess
4941 posts
Honey bee
  • Wedding: May 2013

@MissMay3003:  I know how frustrating it is, but look at it from the other point of view as well-it’s wedding season. These guys are probably working round the clock trying to balance all of their brides, and right now we’re in the peak of the season. I know how frustrating it can be because you need to get things done and you have paid them, but they are a business and they have to take care of the brides that they have now. 

I’m not trying to sound mean, but look at it from the business owner’s perspective. You’re still a bride who is looking for a venue. Their other customers are customers NOW and have paid their money. Does that make sense? I mean obviously I don’t think it’s right to neglect customer service, it’s my biggest pet peeve, but it’s always good to look at it from their angle too. They have to make a lot of stressed out women happy, and they have to approach it from a business point of view. 

Post # 11
Member
600 posts
Busy bee
  • Wedding: March 2013

Ha! You should read my post I made yesterday about flaky wedding vendors. At this point I think I should be a cake decorator and a jeweller cause I could rob all of their customers from them simply by calling back when I said I would. There is nothing I hate more than having to beg people to let me give them a ton of money they dont deserve.

Post # 12
Hostess
4941 posts
Honey bee
  • Wedding: May 2013

@MissMay3003:  Honestly, after about two weeks and a call and an email expressing my extensive interest, I’d move on. Remember that what is meant to be will find its way, always. 

I always make sure to email people back within 12 hours, even if it’s a “I’m sorry I’m out and about right now, but I will email you more details as soon as I get home this evening”. I always make sure to express that the customer IS important, but large businesses don’t always have that opportunity. It’s not an excuse, and I’m not trying to say what they are doing is right, but I do think that more people should see it from that stand point. 

That being said, if it’s been more than two weeks, then forget about it. I had venues email me back about 5 months after my inquiry and I essentially told them that I had found another venue due to their lack of customer service. People don’t realize that even a simple, “I will get back to you within 48 hours” makes all the difference. 

Post # 13
Member
600 posts
Busy bee
  • Wedding: March 2013

@PacificMrs:  this is SOOOOO important! If you say, I will call you in 4 days, then at least you have a date to work with and decide if that time frame is or is not acceptable for you. The only thing worse than not saying when you will get back to someone is giving them a timeframe and then not sticking to it.

Post # 14
Member
309 posts
Helper bee
  • Wedding: June 2014

I always worry that if it is this hard to get in touch with a venue just to tour or get a quote, how responsive will they be when it comes to organizing the big day?

Leave a comment


Sent weekly. You may unsubscribe at any time.

Find Amazing Vendors