Post # 1
Ok so like any bride.. when I order my BM dresses I was soo anxious for them to come in. 3 months go by and they are finally in!!! My sister (who is my maid of honor) and myself go to the dress store to try on her dress and pick it up.. totally excited!!
Well.. that didn’t last very long. My sisters dress DID NOT fit. It wasn’t just a little tight… the dress wouldn’t zip up. They said according to her measurements she should have ordered a 12 which is what the dress is…. !! The owner asked "has your body changed, like have you gained weight" (so rude) They even remeasured her and she hasn’t gained any weight. HOW COULD THIS HAPPEN!!… Now they are saying she probably needs a 16. One of my other BM had her dress in that size so my sister tried it on and it is HUGE. Make any sense?? I think not.
The saleswoman (aka the owner) tried expressing that her seamstress could take the dress out the 3 inches…. my concern is that there is bead-work all at the top and if the dress needs to be taken out so much i don’t want a gap of missing beadwork. She expressed that should could order another dress but it won’t be in for another 3 months which brings us to September. (Wedding is in October) and that she can’t guarantee it’ll match exactly to the color of the others.
She repeatedly told me that i am over reacting and that i have plenty of time til my wedding and that this "is just not a big deal".
This is my wedding.. not prom.. not a sweet 16. Why do vendors think they can talk to people like that.
TOTALLY JUST VENTING.. any advice on how to handle her…
Post # 3
probably your sister got a mis-labelled dress. try and firmly (but politely) tell the vendor about this and insist that you would like a replacement by XX Date?
sorry to hear that your vendor’s not understanding. perhaps, if it’s too exasperating for you to deal with, get a friend to help you speak to her?
sometimes, as the bride, we may feel the impact of such hiccups a lot more, so it may irk you to deal with such attitudes.
deep breath, and don’t fret — you do have a couple of months ahead to make sure everything falls into place. good luck!
Post # 4
Call the designer directly if possible and explain the situtation… AND KEEP CALLING like everyday. We ordered the BM dresses online and one dress was just never shipped! 3 weeks before the wedding my BM explained that it still hadn’t come in(why she waited so long.. lets not get into that) so I called the place everyday and demanded to know what was going on. FINALLY we got to the top of the chain and the dress was shipped next day. I’m sure it’ll work out but its gonna take some work
Post # 5
No advice, just some encouragement not to worry about the "dye lot" if you go that route. I bet nobody will even notice the difference! I bought fabric from 7 different bolts of fabric all in the same color and they are the freakin’ same!
Post # 6
I did explain how I thought the dress was mis-labeled and she expressed "i do this for a living unlike you and i have never experienced that"… Rude eh?…
The only complaint I had about the color possibly being off was that my Junior Bridesmaid is already wearin a dress a shade off and I didn’t want THREE different shades of my color.. Kinda defeats the whole purpose of having a color.
Nevertheless… I called the shop and told her I wanted to order a NEW dress… not in the 16.. but in a 14. She was outraged and told me i was being ridiculous for ordering the 14. I then of course muttered some foul language… and said order my dress i am done with your store.
Keeping my fingers crossed.
Post # 7
If somebody said that to me, know what I’d say? And man this is rude to say:
"Well, i know you don’t need a degree to run a dress shop and I may not order dresses for a living, but I have enough brains to know that you messed up and need to fix it"
And there’s a first time for everything. Geeeez
I’ll pull that card out if someone starts talking like that to me. Or, another option is, "you know, ma’am, it’s not necessary to speak to me like that" which always pisses people off. It’s my dad’s favorite business tactic, lol. The Tux shop basically told my FI and I last night that his employees would NEVER tell us what they told us and implied we were lying to him. He was soooo stupid it pissed me off. So I started firing right back. Pretty sure I’m an embarassment to my FI sometimes.
If the dress is only a "little" tight a 14 should fit just fine.
Post # 8
I woudn’t even go back to the store!! Go to another store! What designer is it? I’m pretty sure that other stores carry that brand. In the mean time if you don’t want to keep the other dress then you should sell it on ebay.
If a vendor talked to me like that I would never go back. That is just rude and poor customer service!
Post # 9
I just want my dresses and be done with her…. The dress retails foe $189… I called around for pricing and she gave me the best at $119. I should have known better. The brand is Impressions. ughs!
Post # 10
I hate, hate, HATE it when people screw up and then accuse the customer of "overreacting!" Either the dress was mislabeled, which is unusual but hardly unheard-of, or they screwed up your order. Either way, ordering the new dress is completely reasonable, and they shouldn’t be acting like this is no big deal.
Ugh. Good luck, I hope everything works out!!
Post # 11
The dress was probably mislabled. This happened to my mom just a few weeks ago, she ordered a 14 since she had to get alot of alterations and when she picked it up the dress said it was a 14 but the tag INSIDE the dress was a 4!
Post # 12
I have an Impressions bridal gown that when I tried on the one in the store we knew it was mis-labelled/sized becauase I tried on similar styles in the same size and they would not fit. So I ended up buying the one off the floor that I tried on, it was new so I was the only person who ever had it on.
I also ordered fabric from Impressions and I was told it would take 8 weeks to get it but ended up taking 4 months. They "ran out" of bridal white satin, now who "runs out" of bridal satin when you make and sell wedding dresses for a living?? Thank goodness the fabric finally came in yesterday.
So regarding the mislabelling if sizes it does happen, and it happened to me with Impressions. I even called the company to find out about my fabric and they wouldnt speak to me, they kept telling me I had to deal with the store. The lady who I bought the dress from (the owner of the salon) says that mis-labelling/sizing happens ever once and awhile. We even measured me and compared it to the size chart and the sizing of the dress, size chart and my measurements were notmatching up at all.
Don’t know if I was much help, but I know first hand about mis-labelling by Impressions.
Post # 13
Nova! You were alot of help. I just needed to know that I wasn’t going crazy or being unreasonable… this lady just has no people skills and is acting as if we are doing her a favor by purchasing the dresses thru her. She even gave my sister alteration prices and said we couldnt speak to her seamstress ourselves but that the seamstress was located up the road.. I went thru the phone book and found the seamstress she uses… I asked for pricing and got completely different quotes. She is a scam artist and won’t take responsibility for it.
Its funny because here in NJ this lady attends all the bridal shows and is the one that sponsors the fashion shows with her products.. i’m so tempted to go to them and put her on blast.. if only i had the time. =)