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maybe it was a grouchy day for the reviewer.
If it concerns you again you can either contact the newspaper or visit the hotel again. As denverbirdlet said - maybe it was just the reviewer's bad day or possibly they are just snooty...
people are going to your wedding to see YOU guys get married, not just stuff their faces. Most people are so distracted at weddings that they don't eat half of what is served. a historic hotel sounds so charming and elegant and romantic, just remember the ambiance will keep people in that mindframe even if their dinner isn't perfect.
The things they complained about - waiters being unfamiliar with the dishes, etc. - shouldn't affect your wedding reception too much! Afterall, you're picking the dishes with the chef; your guests won't be individually ordering food.
The place looks great to me!
I think a regular restaurant going experience is very different than when a venue for a special event; if you have a contact there, I'd give them a call and let them know your concerns - every story has two sides, and there might be more to this scathing review than meets the eye!
Living in NYC, I try not to pay too much attention to reviews. I find that most of them are written by the owners disguised as happy customers or 'editors' or written out of anger by people who had a bad experience. And usually those people won't be happy anywhere.
I actually went to a restaurant last night that had nothing but TERRIBLE reviews everywhere! It's the only place we could get a reservation for restaurant week and I've secretly always wanted to try it anyway. It was great! People have strange expectations sometimes, don't worry about the bad review.
I would definitely not let one review mar your view of your venue - if you loved, it will be great! Sometimes one person has a particular experience that is not indicative of the regular experience, or that person may completely different from you and you would never see eye to eye. I wouldn't let it affect you.
honestly, i wouldnt let it worry you. i was in a similar situation nd it freaked me out too! a vennue that we were thinking about going with had bad reviews from a couple people about thier food. me and my SO went on a sunday (where they have a huge buffetof all their food)and the food was good. apparently tey have a buffet style meal every sunday and ts very popular, the place was packed. if you liked the food, im sure its great!
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It's a month until our wedding, and our venue was reviewed in the paper. They got bashed! My fi and I didn't know much about the place when we chose it, it's a little far from us and it took us a LONG time to find. It's a beautiful little 11 room historic hotel, and we've only eaten there once and we both LOVED the food, and didn't find anything wrong with their service. We just went over our menu with them, and anything on the menu that was mentioned in the review they actually said good things about, which makes me feel good. But like I said, most of the food was bashed. Before signing the contract with them I googled like crazy and found nothing but some twitters raving about their food, and now this. Please help me feel better!