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Wow, that's really the shits. No advice, since I am in Canada, but I wish you luck! You should absolutely get ALL your money back, and I'd write a big negative review everywhere I can if they don't fix it asap for you.
wow that is a nightmare! I'm sorry they suck so bad! I'm hoping you will get money back tomorrow and if you do. I'm hoping there is another place that you could use in the area? I'm not really sure where you are holding your wedding, but that you said resort, perhaps there is another. if not being that you said it was beautiful, would you be willing to set up a tent in an outdoor area there that you would be able to hold the reception. that way space wouldn't be an issue?
That's terrible. Start by sending her the contracts and pointing out they have an obligation to host a reception for 60 people. See whether she can juggle spaces around with other events or move your wedding outside (I know, that's probably uncomfortably hot...but maybe they can also get fans). Cross your fingers and hope like mad there is another bride or who has an event space larger than she needs. Start nice, but you may need to threaten lawsuit and bad publicity. This is something they should have known about for a long, long time. Tell her that she needs to make you whole and fix this issue, even if it means paying to host it at another venue. Go up the chain and talk to the manager of the resort.
In the meantime, call other resorts in the area and see whether any of them can put together a reception in a few weeks for you.
thanks for the ideas ladies. we are looking for a hotel ballroom or gallery to rent out this weekend.
**Update**
The pastor that is marrying us offered his church hall for the receptioin-for free. We went to take a look yesterday and it is the perfect size. We are taking legal action against the resort after the wedding since they refused to give us back any of our deposit or room rental money even though I have a signed contract from them stating our guest expectancy. I am not going to say a word about it until after the wedding since ultimately our ceremony is still in their hands. I will act like the happy, peachy bride I am and then after the wedding I'll get legal counsel and contact the BBB. I plan on writing a very thorough review on them as well. No one has wrath like a bride done wrong.
First, I am so glad to hear that your pastor is able to help you still have your wedding.
Second, I am APPALLED. Good luck taking this venue to task because they are so unbelievabley wrong I can't even imagine how they can get out of paying you your money. You have a contract with them; they did not uphold it. I sincerely hope there are no loopholes for them to wiggle through.
@Mrs.ChubbyBunny: I would get it in writing by them that the room can only hold 40 people. I mean they could come back at court and say "we never said it can't fit 60!". I'd go in in person & bring your contract where it says you booked a room for 60 people & if they do not refund you or figure out a way to accomodate your 60 guests, than you'll be taking legal action.
@serabell: that is really, really, good advice. I was reading this and thinking oh yeah, she's got this in the bag and then you pointed out it'll basically become a she-said they said without proof that they said it would only hold 40 people.
@serabell: I completely agree. My advice would be to consult with a lawyer NOW, before the wedding, to explain the situation and ask about any loopholes you need to cover. You don't have to take action or tell anyone beforehand, but this way you can make sure the venue doesn't have a way out.
@galloway111 & @serabell: Terrific advice thank you. I don't know if it helps but the original contract states that there was a 60 person expectation. We paid off our balance six months ago and there are no current charges to us. But when I asked about the room, she suggested we put chairs outside, except we would be charged another $2.00 per chair. There is nothing in writing saying that chairs for 60 are extra. Essentially they are just trying to get the money out of me because they think I'm stupid.
@Amaryllis: Thanks hun :)
@Mrs.ChubbyBunny: Some advice. I wouldn't wait. Do you know what your limitations period is? Do you know if you need to mitigate your damages before then. The law doesn't like people that sit and wait. For your own financial sake, take care of this asap.
@Mrs.ChubbyBunny: Wow... they're really just trying to rip you off! I would get that in writing too.
@heather25: Thank you for the advice! I think I will definitely get legal advice now but not bring that up to the resort as I don't want the anger or resentment from this situation to have an effect on the ceremony (they are still arranging the ceremony). FI and I have tomorrow off so we will go get a consult from an attorney. Sometimes just mentioning that you have received legal counsel is enough to end a situation. *fingers crossed*
@galloway111: agreed!
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We booked out venue over six months ago and the room that they booked for us was under construction, in other words we hadn't seen it yet. We had toured the rest of the resort and it is gorgeous so were were impressed. We specifically asked for a room that would minimum hold 60 people since that is the maximum amount of people that were invited. 90% of our guest list is from out of town so we did not expect that all 60 would rsvp "yes", but low and behold they did. So I called my venue last Friday to give them their final numbers and the lady says, "oh, that room is much too small for that many people". I asked her what she meant as I had not yet seen it. Construction ended about two weeks ago but with work and my small business, I haven't had time to venture out there.
Anyway, so she went on to explain to me that room maximum holds 40 people but not everyone would need a chair so we could possibly fit 60 in the there. WTF? Did you just say not all my guests would need a chair? Why in the world would I not allow someone to sit after they flew here, booked a hotel and possibly missed a day of work? I asked if there was another room available since they are a resort and have different room options. She said she would return my call shortly. By shortly, I mean I had to call her today (Tuesday). Yes, that is in fact three days.
She said they were completely booked. It took you three days to tell me that you no longer had room for my reception that I payed for six months ago? I literally owe them no money so of course they wouldn't tell me. They just expected me to show up on my wedding day and not notice that 20 guests didn't have a place to sit? So now, I am left trying to get my money back since I have in writing that we were expecting 60 people. My room contract and catering contract both outline a 60 people expectation and it is signed. We are going out there tomorrow to see what money we can get back from these people.
And the best part, no place to have a reception. Yay. Suggestions pretty please.