Post # 1
I called a week and a half ago to schedule a venue for our wedding. A woman transferred me to the coordinator in charge of scheduling events and she let me know the woman was not in yet, she should be in within an hour for me to leave a message and she would call me back. So I did just that…a week and a half later, no call back. My fiance’ and I really wanted this venue, but don’t you find it atleast a tad unproffesional they didn’t call back? A wedding is big money for businesses, especially when they also have an option to provide food. I would try calling them back but even my fiance’ said if they can’t even call you back to schedule the event, what makes you think they are going to be reliable after we pay them.
The woman didn’t know if I was having a 200 person wedding or a 20 person wedding, they COULD have lost out on big money. I have seen other brides post about similar situations…if this has happened to anyone else how did you handle it? Did you end up contacting them and the service was bad, or good? I think it is extremely unproffesional.
Post # 3
@Merinda1994: Yup this happened to me a lot! If they didnt answer back, I just didnt go with them. I dont feel that it is good business to not return calls in a timely fashion, if they cant return a call quickly then what else are they lacking in customer service? I dont stick around to find out.
Post # 4
@Merinda1994: To be honest … that’s why I decided not to pursue with the venue we had initially chosen. We visited twice. We discussed how we imagined our wedding day and negociated services to be added (more alcohol) and retrieved (DJ) from the price they asked per guests. It was down to the deposit, and I was about to go, but then one of my cats died and I paid high veterinarian fees, then I learned my grandmother was dying. So I cancelled our appointment because I wasn’t emotionally there.
Well, although we’ve been on their list for the food tasting of January 18th ever since July 2013 (first time we visited) and confirmed with them in October that we wanted to attend the food tasting (2nd visit), we never heard back from them. And I want to add : it was not a free tasting, it was a 65$/person food tasting that occurred only once a year.
It made me doubt about them and I think deep down I knew there was something better elsewhere, because I wasn’t comfortable with a lot of the fees they were asking for. Ex.: we wanted an outdoor civil ceremony (20 minutes), they charged us 50$ for each of the 5 lanters they would use. Plus gratuities and installation. Plus the location of the site for the ceremony. We’re talking nearly 500$ for 20 minutes …
So FI and I didn’t call them back either, and we found another venue we loved.
I think you should trust your gut. Your FI is probably right …
Post # 5
@Merinda1994: I would just find another venue. Response time is very important to me.
Post # 6
- Wedding: December 2014 - Catal Restaurant
Happened with us as well. We were planning for a big wedding and had finally decided on our venue. Communication with the events manager was great and as soon as we were ready to pay a deposit she stopped replying to our emails. Blessing in disguise because we cut our guest list and decided to focus on quality over quantity.
Post # 7
Yep! I had a venue never bother to call back. Found some place that actually wanted my business, and they were AMAZING.
Post # 8
The same happened to me with a few venues around New Orleans (I’m looking at you, Roosevelt Hotel!) and by the time they had called back I had already paid in full for a different venue.
Post # 9
@Merinda1994: Are you sure she got the message? I used to work for a doctor’s office and people would leave messages for me. Very rarely, I hit the delete button accidentally before I actually heard the message and panicked, I would pray that the person would call back.
Perhaps give another ring, and explain the situation to any person you talk to?
Post # 10
I’m a stickler for custom service and someone ignoring a phone call is not ok. That said, if you LOVE the venue, perhaps reach our to them one more time.
Our venue messed up our tasting, basically our first interaction with them. it is a restaurant and the staff that night didn’t know we were coming. I was mad but every single other interaction has been perfect. We’re all human, the occasional mistake can happen.
I’d say give them another chance but not another strike. If the unreturned phone call seems to be a pattern, run don’t want away.
Post # 11
I had my heart set on a venue that didn’t email me back and then didn’t call me back after calling them and them telling me they would get back to me within the hour.
I wasnt about to beg a business to take my money and figured if th. Communication was this poor before the sale. It wouldn’t be any better after.
one of the biggest pros of my current venue is the wedding coordinator. She is awesome and helpful And responss quickly to inquiries!