(Closed) Venue double booked our date!

posted 4 years ago in Venue
  • poll: What should we do?
    Find another venue : (28 votes)
    60 %
    Book it for Memorial Day Wknd : (11 votes)
    23 %
    Other (please explain) : (8 votes)
    17 %
  • Post # 3
    Member
    7893 posts
    Bumble Beekeeper
    • Wedding: October 2013

    since it is the venue’s fault, see if they will give you the original hotel rate and let it be 1 night minimum.

    otherwise, i suggest you look for another place unless this is absolutely where you have to get married.

     

     

    Post # 4
    Member
    2444 posts
    Buzzing bee
    • Wedding: May 2013

    @cml:  I would look into other options and then weigh your options to make a decision. My main concern would be adding additional expenses on to your guest, it could determine whether people can afford to come or not. Best of luck! 🙂 

    Post # 5
    Member
    4499 posts
    Honey bee
    • Wedding: October 2013

    @ajillity81:  +1. I would insist on the hotel making an exception about the 2-day booking since it was their own error that caused the problem. I bet if you press them on it they’ll make an exception.

    Otherwise I think $260 is too much to expect people to pay.

    Post # 6
    Member
    2589 posts
    Sugar bee
    • Wedding: October 2014 - UK

    @ajillity81:  +1 – the mistake was the venue’s, not yours, so if they still want your business they need to give it to you at the original terms they promised!

    Post # 7
    Member
    213 posts
    Helper bee
    • Wedding: July 2014

    @ajillity81:  another +1. This was the venue’s fault so they should be willing to compromise with you on this.

    OP, I’m so sorry this happened to you! What a nightmare!

     

    Post # 8
    Member
    2660 posts
    Sugar bee
    • Wedding: September 2012

    @ajillity81:  +1

    I would press hard for the 1 night minimum.  They were the ones that messed up and, IMO, it’s boarderline bait and switch.  Otherwise, I’d probably just look eslewhere.  If they screwed that up and didn’t offer to fix it, it doesn’t bode well if they make another “mistake” (and I’d bet they do make another one).  Feel free to express that opinion as well.

    Post # 9
    Member
    2251 posts
    Buzzing bee
    • Wedding: August 2010

    Agree with all other posters… fight for your original rates! Any reputable venue would concede to this request after they botched your original date by double booking.

     

    Post # 10
    Member
    926 posts
    Busy bee
    • Wedding: April 2015

    @cml:  Did you already have a signed contract with your date? If so, I’d put their feet to the fire and try to get some serious concessions from them in order to move your date. Otherwise, I’d terminate the contract and find somewhere else. To me, this doesn’t bode well for their “attention to detail” going forward and would make me stressed the rest of the time. 

    Post # 11
    Member
    10456 posts
    Sugar Beekeeper
    • Wedding: February 2014

    @Jen041815:  +1. Get them for whatever you can! The hotel thing being #1, especially if you have anything in writing promising the original date and booking requirements. 

    Post # 12
    Hostess
    11867 posts
    Sugar Beekeeper
    • Wedding: May 2014

    @ajillity81:  +1

     

    They effed up.  They should compensate you ESPECIALLY if you already had a contract signed!  If the co-ordinator is no help speak to the manager directly.

    Post # 13
    Member
    255 posts
    Helper bee
    • Wedding: September 2013

    Find a new venue! I wouldn’t be giving them the business if they can’t run it correctly!

    Post # 14
    Member
    11760 posts
    Sugar Beekeeper
    • Wedding: November 1999

    Since they made the mistake, they should allow a 1 night stay.

    Our venue typically only allows 2 night stays, except when booking as part of a room block, so that was our venues work around.

    Post # 15
    Member
    2300 posts
    Buzzing bee
    • Wedding: June 2015

    @cml:  negotiate the regular 1 night since they made the error. i’d wax poetically about how you were really impressed with their service thus far and how you have a few friends getting married next year and how you were hoping to be able to reccomend them to the brides to be etc – be annoyingly nice about it and they should give you something. 

    even if the 2nd night is discounted, or 2 nights, but both discounted etc. if they can’t budge on the # of nights, ask for breakfast included, free parking, free internet, etc. 

    it is their fault and that’s really unprofessional of them. for all they know you’ve entered into other contracts with non refundable deposits with a dj, DOC and florist etc. 

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