Post # 1
Hey bees! So I need some advice on how to deal with terrible communication from my venue… They take WEEKS to get back to us with answers to simple questions, often seem to forget points that we talked about months ago (how many courses our dinner is, what time the wedding is starting, etc) and are generally being really obnoxious! I have a wedding planner who is absorbing most of their incompetence but it’s not like she can hide the fact that it’s routiniely taking three weeks for me to get answers to my questions.
I’m so stressed out I can hardly sleep! They’ve delayed the printing of our invitations by a full month because they wouldn’t let us know if our guests needed to pre-select an entree (we had been told both yes and no in person) and I can’t live like this anymore! Does anyone have any advice on how to handle them? I want them to know that this is NOT OK but I also don’t want to be labeled as “difficult” in their eyes and have them treat me worse!
Post # 3
@BrideAliBean: firstly I dont mean to sound selfish but im glad it happends to other people too.
Ive had some issues with my venue…
I had to say everything twice for them, sounds very childish but i was so frustrated i could cry.
3 weeks for a return does seem pretty extreme!! Is your venue close so you can pop in and talk?
I went and saw mine one day and said…. we need to sort this! Sat down and went through everything with them.
They seemed to get 80% of what I needed but forgot 20% of what I said.
Hopefully it will all work out on the day
Post # 4
Ugh, I’ve had issues with my venue, too. The lady we started working with moved to a new position and the lady who took over has been incompetent at best. You’d think that she’d get the emails of brides the other lady was working with, yes? Nope! She starts asking me all of these questions that I’ve already spoken to the other lady about. Then, my FI took a payment down there, and the lady told him a different amount than I had (I have a payment schedule). I emailed our coordinator and got a response from the lady he’d talked to (my questions to the coordinator went ignored). She wanted to know where I got my number–uhhhhhh from the paperwork that your venue gave me. THEN they tell me that they don’t have a signed agreement from us, despite my having a hard copy dated 6 months prior, along with a digital copy, AND the email where I sent it to the old coordinator. I had to take a break from emailing them because I was getting way, way too frustrated.
Post # 5
Oh man, these stories bum me out but at least it’s not just me! The venue is close by but the one time I went down there they simply told me no one was available. I think I’ve decided to just be annoying and call them everyday. And I got some good advice to email them whenever I call and reference the phone call ‘Just following up on the voicemail I left earlier…’
A family friend told me to do this just on the off chance that things DO go horribly wrong on the day of, I have a paper trail so I can go back to them and say ‘look, I called twenty times asking about this.’
Post # 6
@BrideAliBean: I’m so sorry you are going through this! I have found that with certain of my vendors, especially the hotel and even the caterer who I love, they just don’t prioritize weddings that are still far away (as in six months or more). I would just be super firm with them when you speak to them and make it clear that they are not behaving in an acceptable manner.
Post # 7
When I have trouble with vendors I tend to bury them in documentation. Send copies of contracts with information highlighted.
I’d just be prepared with the contract and documentation for each in-person visit and have it handy to cite in each phone call. I ask people for dates when they can complete them so we’re on the same page regarding expectations. As a fallback I’ll just flat out say what I want. Such as I need to know by what date I have to give a final headcount etc.–and I will be happy just to have the questions answered.
Sorry your venues have been nuisances! You would think in this economy, they would be sensitive to word of mouth and Yelp responses.
Post # 8
Aw, I feel bad that you are going through this. My venue & venue coordinator specifically have been aweomse. It’s more of them persistently asking us for answers to simple questions!