Venue is not returning my emails or phone calls

posted 3 years ago in Venue
Post # 3
106 posts
Blushing bee
  • Wedding: May 2014

Just contact the owner directly.

Post # 4
3265 posts
Sugar bee
  • Wedding: February 2014

@Lbward6:  This happened to me, too. I just ended up calling the GM because I was so irritated. In your case, forego the coordinator and go straight to the owner and let her know that you’re really upset with how things are being handled, or actually not being handled.

Post # 6
857 posts
Busy bee
  • Wedding: June 2013

When I was planning my wedding I had a similar issue with my venue….

The planner was kissing my butt during the initial walk through but once we signed on the dotted line things quickly changed.  i would say that 75% of my emails got an out of office reply with her return date being 2-4 days after the initial email was sent.  On two occassions I actually stopped by the venue and asked other employees for help since I was getting no where with the planner.  Word got back to my planner and she only got more testy.  I ran into the owners on one occasion and they proceeded to give me their contact information. 

I would deal with the owner as much as possible. 

I would also suggest that you do most your contact with the planner via email that way you have a paperwork trail…… it will come in handy…….


Post # 7
2286 posts
Buzzing bee
  • Wedding: August 1987

Be proactive.  Email the woman telling her the day and exact time that you will be arriving.  Tell her that should this be a problem she needs to contact you by a certain time to arrange another time and date.  Give all your requirements for the meeting in the email. Tell her that you will also ring her and leave a message on her answerphone.  Email a copy of this email to the owner of the venue. Then ring this woman.  If she isn’t there leave a message on her answer phone saying everything you said in the email.  Alert her to the fact that you have sent an email.  Then ring the owner and tell him/her about your requirements and the date and time you will arrive.

This means that both the woman and the owner know what you want and both know that each other knows what you want.  If the woman doesn’t pick up the smail message she will pick up the answerphone message and vice versa.  YOU have chosen the date and time of your visit and it’s up to them to negotiate any changes with you.  Give them both a short message by email just before you set off tell them that you will shortly be arriving.  Keep all your messages pleasant but businesslike and efficient.

You should not have to do this, of course.  But sometimes it’s your only option when dealing with difficult, inept or lazy people.

Good luck.

Post # 8
900 posts
Busy bee
  • Wedding: February 2014


If there is one regret I hear brides say after they got married it’s that they were not more forceful with their wishes about what they wanted and that included vendors.


Do not tiptoe around these guys, do not “be afraid” of these people.  You get forceful and you let them know exactly what I put in all caps.  This is your hard earned money.  Are you going to let someone just take it from you without getting the service they promise?

Make your last email to that woman one that states you’re tired of her unprofessional bullshit and let her know that you’ll be contacting the owner…again.

Post # 10
28 posts
  • Wedding: May 2014

@Lbward6:  Wow! Reading this seemed like reading my own venue story! Hahaha! I also had the same issue where I was ready to sign the conract, and the venue contact lady went MIA for two weeks despite multiple calls to the office and her cell phone.

So here’s the deal, if you really want/need this venue… than all you can do is wait or show up to the venue and talk to her directly. In my situation…. this was the only venue that would fit my guest list and still be in my budget. Although I wanted to scream and curse her out, I knew that I really needed this venue more than they needed me…so I really just had to be patient. Continue to contact her.


On the other hand, if you have other choices and need to set a date fast I would leave it alone and look elsewhere. 


Also, be mindful that her behavior is indicative of her future behavior. Know that if you sign, you will have to do a lot of forceful contacting throughout your planning process.

Post # 11
28 posts
  • Wedding: May 2014

@Mayg07:  I just realized that you might have already signed the contract?

Post # 13
28 posts
  • Wedding: May 2014

@Lbward6:  Ugh I’m so sorry to hear that…. I just booked my venue last week and I’m afraid that the same thing will happen to me. The positive is that I live 10 mins away so I can just drop in whenever! Ha!

Just continue to be persistent. If you have better luck working with someone higher up the chain, than go for it.

Post # 15
1425 posts
Bumble bee

I would contact the owner and let him know how disappointed you are with the service. From this point forward, I would keep a record (if you haven’t already) of all the e-mails/voicemails and when you send them, in case the problem continues. If it does, I would forward them to the owner and tell him this behavior will be cited in your review of the venue.

Unresponsive vendors are a huge pet peeve of mine. I hope it all works out!

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