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I am so sorry. Have you tried to go in there and deal with them as suppose to on the phone or email? Have you payed them yet? I would not pay the full amount until your needs are met.
It's 2.5 hours away, so it's not like I can just drop by. Since we can only go on the weekend, the people we need to talk to aren't always there. And we've paid 80% of the venue fees, but we haven't paid for the catering or alchol because they can't answer our questions.
File a complaint with the BBB and tell this CEO you're doing it. Other brides should be warned. If you know anyone with legal training get them to look at your contract and get everything else in writing. I was warned about a less-serious issue through the vendors section of WeddingBee and have since gotten every point in writing, with signatures, made copies and both myself, the venue and our DOC will have one available. You can't protect yourself too much. I am so sorry you had to deal with all of this and wish you the best of luck - I am sure you will have a beautiful wedding, regardless!
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Okay, I was wondering if anyone has a problem with their venue. Ours is in the same location and it's beautiful, but the venue coordinator lied to us about various costs (started at one price and just kept going up on multiple things), what was allowed (our dogs there, decorations), booking our band (which we lost), help setting up (first we had help now we don't), and my FI's favorite beer (not allowed to be sold in that state, but we were told it was and given a price). Our wedding is in less than a month and they still haven't done anything to make things better.
We're no longer dealing with the venue coordinator; we're now talking to her boss, but even he can't get anything done. We've also talked to the CEO of the company and still nothing. Besides the wedding, 30+ of our friends along with us are staying on property, some of our family members are staying on property as well, we've booked activities through them the day before the wedding, and we've gone there a lot, even looking at buying land from them.
We've been dealing with this for so much of our short engagement that we just booked our honeymoon out of stress and I'm not happy about it.
And don't even get me started on the band. Had the Venue Coordinator given us the contact info or actually talked to the band leader, we'd have a 17 piece jazz band for an amazing deal (while staying in budget). Now, that is not even possible.
I'm not trying to be a bridezilla, but I really feel like they ruined my wedding. I know, no matter what, I'm marrying McGroom, but, when he's pratically in tears because nothing is going right with our venue, I just feel so hopeless and like the whole wedding is going to be as horrible as all the 3.5 months we've been dealing with this place (since our engagement is a total of 4.5 months, they've ruined the happiness of our engagement).
Does anyone have any ideas on what to do? No one seems to care about us and we just want good beer (VERY important to FI), good music, and good fun. Things that go with a wedding.