- 6 years ago
- Wedding: June 2013 - Piney River Ranch
So, back in April shortly after my fiance and I got engaged, we started looking for a venue. We found the most perfect venue for our theme and it fit in our price range.
We set up an initial phone call meeting with the coordinator, since the venue is only open seasonally. We called the coordinator at the time discussed and there was no answer. We called consistently for the next hour or so until we gave up. She finally called us back and apologized and said she was in the middle of something and couldn’t answer her phone at the discussed time. We shrugged it off. The call was good and we sent in the contract and deposit the next day.
A week or so went by and we hadn’t heard from her that she received the contract so we called, emailed, and called again to see if she had gotten it. Finally after about two weeks of trying to contact her, she answered a phone call to say she received it.
Throughout the last couple of months, we’ve periodically emailed with questions or requests for vendor recommendations (she had said she’d email it to me but she didn’t). On average, each time I email her, it takes 2-3 emails from me to get a response from her (my last email is usually in an annoyed tone, stating that I’ve emailed her multiple times already).
We were supposed to go out for a food tasting and to see the ranch in person for the first time TOMORROW, which she confirmed after three emails to her about a week and a half ago. She emailed me TODAY to tell me that since we were the only couple who “signed up” she was going to cancel it. She said they require 3 couples for the tasting for cost effectiveness. However, we’ve made plans around this tasting, took time off work, scheduled an officiant meeting near the ranch, etc. I don’t think it’s right that she can just cancel the tasting like this since we’ve made so many plans for it.
She offered two alternatives – come during the day tomorrow to the restaurant and they’ll give us a plate of what they have prepared for the day tomorrow (we can’t come during the time she wants us to). Or schedule another tasting for later in the year and hope some other 2013 couples will sign up for it.
Am I overreacting?? I think it’s ridiculous that she’s expecting us to change our plans and inconvenience us like this. We’re both fed up with her poor customer service and the fact that it is so impossible to get a response from her.
I sent an email back to her expressing our frustration with EVERYTHING. She hasn’t responded yet (am I surprised??).
What should I do???