- 8 years ago
- Wedding: October 2010
This is my first time posting here…and I wasn’t sure which category to put this so if there’s a better one, please let me know! I just need some help deciding how to handle this particular problem. I don’t know if I’m being unreasonable – I really dont’ think I am, but I’ve never done something like this before! ugh.
So here’s the deal – I’ve enjoyed every part of planning my wedding, except dealing with my venue for our ceremony and reception. We chose this particular one due to it’s excellent reviews and the fact they have a wedding coordinator to help you (there was another that we liked even more but just felt that we’d get more help at this one). It’s been a disaster since we signed on. The wedding coordinator “left” or was fired depending on who you talk to in December – not a single notice to me (and many other brides-to-be also, I discovered) whatsoever. In fact I came about this change accidently while going through their website…in March. We met with the new WC and I was thrilled with our interaction during that meeting – he seemed very experienced, very keen on doing the right thing and doing it well. Sadly, it’s been all downhill from there. I’ve waited up to 2 weeks to get a response to an email with 4 pretty basic questions… mostly yes or no answers, and also asking for the name of a resource he had said he’d send to me but still hadn’t after several days. I was told it was a server problem and he had replied the SECOND time I asked for a response (that was at over a WEEK of waiting), I just didn’t get it. In his efforts to get this email with his responses to me he also forwarded it to my fiancee… only problem being that the last item was regarding a surprise I’d been planning for him since July 2009 🙁 So…that resulted in a “talking to” and I can tell you that I am AWFUL at confrontation! I HATE making people feel badly :o( In our conversation I was very clear that our entire experience so far had been terrible – between the loss of the previous WC without any notification and the very lengthy delay in his reply, even the room coordinator changed in the midst of everything and we were never informed and to top it all off this big surprise I was planning had been ruined. He was VERY apologetic, but also made comments about how he’d lose his job over this and he can’t do anything right…and the whole time I was thinking, “hold on…you’re supposed to be making ME feel better about this mess! Take your personal worries to a friend!” The conversation ended with me telling him let’s just start over…we’ll start with a clean slate. What’s done is done.
So here I am once again… waiting, now a week, for a reply to a pretty simple email. When we spoke he had mentioned that he had some availability the first couple weeks in May and we could try to do a “run-through” at the grounds location we were previously told would be ok for our ceremony. I had to initiate the “it’s almost May…can we meet to do this?” email. I left a voice mail on his cell phone yesterday looking for a response and voicing my disappointment in the fact that it seemed we were back to terrible communication all over again. Still no word, no email, nothing.
What do you guys think? Is 1-2 weeks really reasonable to wait for a reply from a wedding coordinator? Am I expecting too much? I mean we are close to talking to the owners of the B&B and requesting a refund so we can take our business elsewhere… ugh, can you imagine trying to find a venue less than 6 months out in the month of October?! I have family that have already bought their plane tickets. I don’t know what to do and I feel so saddened by this…I wanted to enjoy planning my wedding and this has put a huge dent in that effort… * sigh * Any advice would be SO VERY appreciated!!!