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@stphbernhard: Hi there - my fiance and I are considering this as a possible venue for our wedding. Has anything been been done since your post to rectify the issues you listed in your OP? What, specifically, made you feel uneasy and like you weren't receiving the best customer service? I only ask because we have been searching the review sites and have seen mainly positive stuff on other sites and would like to be on the look out if need be :) Hope married life is treating you well!!
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We just had our wedding at the Double Tree by Hilton Meadowlands, PA. I have to say, the preperation leading up to the big day was less than desirable. The reception thankfully went off with a bang however, in the end we were left accepting unfulfilled expectations set by Double Tree with incorrect invoices, inadequate customer service, and an uneasy feeling throughout the course of planning our wedding reception.
A letter was written to the general manager of the hotel and submitted to cooperate, and I really hope measures are taken so that future couples do not have to experience what we had to endure.