Videographer broke contract. What would you do?

posted 2 years ago in Photos/Videos
Post # 2
Member
584 posts
Busy bee

I mean it says “approximately” so he’s covering his butt legally and there’s not much you can do except keep bugging him. Our photographer gave us our photos really fast, but then all the other stuff like the videos he did, the outtakes, and the prints he promised us took forever – like 4-5 months forever.

Post # 3
Member
308 posts
Helper bee
  • Wedding: May 2015

I would cut some slack. My photographer stated in our contract that it would be 2 weeks for our engagement photos but mentioned to us that it was during his peak time so it might take a little longer, which it did.

This is near the end of wedding season so maybe he has tons of weddings he is working on. Some of which, might still be waiting for their video just like you. And like he said, maybe he is still editing yours. A month is not that long. I would be more irritated if it was 3 months and no response. At least he responded. Don’t stress and don’t be impatient. You would rather have an amazing video than a half fast one.

Post # 4
Member
941 posts
Busy bee
  • Wedding: April 2015

sariibear:  Maybe also call or stop by the studio (if he has one), rather than email? Email is easy to ignore or gets pushed to bottom of the inbox and forgotten about. I don’t think the timeframe is too terribly off to warrant legal action. 

Post # 5
Hostess
9908 posts
Buzzing Beekeeper
  • Wedding: May 2014

sariibear:  I assume 10 days to be 10 business days which is 2 weeks.

If you’re witin a month he’s not that much over yet, I’d wait a little longer and see if you get it soon (6 weeks would be my deadline personally).  I wouldn’t create too much noise yet.  Once you have it, I would request some form of compensation for the delay.  My concern is that if you get too nasty early he’ll just delay further.

Post # 7
Member
308 posts
Helper bee
  • Wedding: May 2015

sariibear:  I understand your frustration but unfortuntately that is how some people are. They might be amazingly talented but have the worst business ethic and people skills. Just trust you are going to get your video. You are probably stressing yourself out way too much, I tend to be the same way. Wait a few more weeks and then just email him again.

Post # 8
Hostess
9908 posts
Buzzing Beekeeper
  • Wedding: May 2014

sariibear:  the lack of communication would bother me too – I hired vendors who responded quickly.

I would follow up weekly with him, keep asking for an ETA and keep an email record of everything.

Post # 9
Member
584 posts
Busy bee

sariibear:  My photographer did similar stuff prior to the wedding. He actually no-showed for our first engagement photo session! I think it’s similar to what Kendrao said with some artists just don’t have the business side down very well. I also don’t know how he could really give an ETA, I’m sure he’s learned over the course of his business that the way he works is unpredictable. I edit stuff for work and friends and I always think it’ll take me X amount of time but really it takes 10 times longer.

I know it’s super frustrating but you just have to hang in there and keep bugging him. It is peak wedding season as PP’s have mentioned.

Post # 11
Member
65 posts
Worker bee

What is with wedding videographers! We are in a similar situation 🙁 I feel your pain! Ours said a 30 day turn around and its been nearly 5 months!

I wouldn’t send final payment until he sends or at least shows you something that the video is done!

Post # 12
Member
1244 posts
Bumble bee
  • Wedding: August 2015

Wow, he has the nerve to ask about final payment but hasn’t given you any indication that the work is being done? Let him know that you will release final payment upon receipt of the completed product. Thus far you’ve seen nothing from him and he has already gone against the terms you agreed to so it’s on him to produce the video first.

Post # 14
Member
662 posts
Busy bee

That is an unusally quick turnaround time. I would’ve been pretty skeptical of that to begin with. Our videographer’s weren’t very timely either. They said our highlight video would be ready 2 months after our wedding but it took two weeks longer than that. The full video was to be in our hands 4 months after the wedding but it took them 5 weeks longer than that. It was worth the wait but I was really upset because they too weren’t very accomodating or concerned about my time since they already had their money. I hope it works out for you soon. 

Post # 15
Member
8 posts
Newbee

sariibear:  

 

Wow! My turnaround time is 6 months….Maybe they ment thats the amount of time it takes to edit? Which I can see, but due to backlog, it could take a few months to get to yours…

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