Post # 1
Hey! I got married in May(Saturday will be 3 months). My videographer told us that it was going to take 2 months for all the video cuts and edits to be done.a week before 2 months I email them asking how everything is going and if they received the hard drive I sent them upon their request (to put video on and send back). They emailed me back a couple days later saying they got it and that I would get a link for the highlight video via email in a week (2mo 1wk) . Never received. Never got another email saying sorry it will take longer. I want to email them back without sounding too rude but I’m mad I paid a lot of money and they gave me a time line that obviously isn’t correct of when I would get it. What should I email them? ?
Post # 2
- Wedding: November 2014 - 11/15/14-Vineyard
Try calling and just talking with them. Editing is a huge undertaking and we are in the middle of wedding season.
Post # 3
I say communication from you is fair when promised deadlines get past. Don’t get to crazy – if they are still working you never know why they are taking so long. If they are giving you something extra special and decide to send it off because you’re antsy you might miss out on the extra touches.
Something along the lines of, “I don’t mean to be a pain, but you said the highlight video would be ready 2 weeks back and I didn’t get it. I just wanted to see if you sent it and maybe I didn’t get it” It’s enough to remind them and maybe something went wrong. Once you recieve the product, go a head and tell them their service blows but don’t upset artists until there is good reason when they aren’t done with your product.