(Closed) Videography woes

posted 6 years ago in Photos/Videos
Post # 3
429 posts
Helper bee
  • Wedding: October 2012

Seems like you are entitled to your money back if it is stated in the contract.  I don’t usually like to take money back because they did do some work, but maybe ask for a chunk back and the raw footage like you inted to .

Post # 4
1252 posts
Bumble bee
  • Wedding: November 2011

@doublehelix:  As a starting point I’d ask them for the raw footage + some compensation for what it will cost you to have it professionally edited elsewhere, rather than the full refund you are entitled to per your contract.  Maybe they’ll give you a few hundred bucks or something.  But at the very least get the footage if you can.  Good luck!

Post # 5
6 posts

As wedding videographer, let me speculate about what happened: the raw footage had few good parts and many bad clips that the head editor couldn’t work with. That’s why I think it took so long for them to work on it and deliver. They had no problem selecting the good clips to make the trailer but as for the final cut, the task became more complicated. 

I don’t think they’ll be reluctant to give you the raw footage. From what you say, they sound like a professional team that should care about their reputation. They can’t afford letting you write a bad review about them. 

Once you have the raw footage, have your new editor watch FiRST the kind of video you like (10 times if possible) and then the video they created for your wedding. From the contrast between the two videos, a good editor will be able to re-create something that you’ll love. 

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