- 10 years ago
- Wedding: April 2009
I felt I should blog on a site where fellow brides could understand my pain. It’s been a rough two months. In fact, back in late February, I stopped planning for awhile because I was so distraught over my dress situation.
See girls, I bought this gorgeous Kenneth Pool Amsale dress from a fellow Knottie and she basically had my exact measurements. It was uncanny how perfect that dress was for me. It had some soiling underneath the train of the dress and inside the dress from her October 2007 wedding, but the dress was in excellent condition. When I received it in early February I was completely in love. It fit so well and it was so gorgeous! I took it to Ms. Janet Brunton, a well reviewed seamstress, for a consultation on the gown. I was wondering if I should have it cleaned or altered first. Ms. Brunton recommended that I have the dress cleaned first.
So off I got to View Cleaners in Irvine and drop off my gown. The lady at the front counter said that wetcleaning had to be performed. I wasn’t okay with it because they pulled out some wetcleaning waiver stating possible shrinkage and discoloration. Right away I said ‘no’, but the woman insisted that it was the only way to clean and the man (the owner of the shop) who cleaned the dress was an "expert".
Well, imagine my shock when I returned a week later…on February 14th no less! To discover that my dress had numerous snags and weared white streaking all over the dress. All the luster of the silk had been stripped from the dress. I was absolutely horrified. My nightmare had come true! Of course the owner was no where to be found. My fiance placed several calls the next day to get a hold of the owner, but no luck…until he got really upset after all the runaround he was given and actually demanded that he be there when we planned to show up that day.
Of course after meeting with him, he took no responsibility for any damage that occurred to my wedding gowns. There are snags all over the dress from the beading because he drycleaned my gown without first removing the beading or having it covered. The man told me that snags happen all the time with beading on sweaters and that he has a special bag to protect that. Later in court he claimed that the beading was "cheap" beading and that’s why the damage occurred. I could not believe he was saying this about a $5,000 gown he obviously didn’t know a thing about. I find this really amusing because the sole reason why I dropped off my wedding gown there was after I read a four page spiel about how experienced and careful they are in cleaning wedding gowns on their website. I figured that with all this talk about how they "care for the gown as if it were their own" and that they would only "clean the gown until they felt that it was unsafe for the fabric". It’s a complete lie just to get you girls in the door to pay him the $250.00 he expected me to pay him. The man even had the balls to ask me to pay for his services!
The owner said that he was free of any liability because I signed a wetcleaning waiver that stated that there may be some discoloration, deformation, or shrinkage to the garment. But no where in the waiver did it state I signed off any damage. WHO WOULD??? Of course later in court today, he changed his whole story about how the dress was drycleaned and wetcleaned three times. APPARENTLY he had only wetcleaned the dress. WHATEVER. That’s why he went through all the trouble explaining to me why he couldn’t put the dress in a bag because it was too big, during the dry cleaning process.
When I demanded some kind of compensation for the damage the next day, the best thing he could offer me was apparently a 10% discount on the cleaning fee…OR, get this…for him to try to clean it again to get out the white streaks. WHY THE HECK would even consider for him to clean it again if he ruined it the first time around?
The judge apparently scolded me for spending the $2500.00 on the gown, which I thought was pretty inappropriate. That’s her opinion, it really isn’t the law and it really isn’t necessary to say. It’s the fact that I spent a large sum of money on this dress and it’s not suitable to wear on my wedding day because the dress, although preowned was in excellent condition and came back damaged. Damage is inexcusable and the owner is a horrible liar. He will stop at nothing to pinch pennies and cares nothing about his customer.
STAY AWAY FROM VIEW CLEANERS YOU’LL REGRET IT!!