(Closed) Vistaprint makes me angry

posted 7 years ago in Paper
Post # 3
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

wow thats a shame,  I really like vista print cos they are soooo cheap and have lots of free things.

Post # 4
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

I ordered thank you cards through Vistaprint and the quality of the print and the paper itself was horrible. They offered to reprint them for me, but that wouldn’t change anything about the paper quality. I forced them to give me a refund and recycled the cards. They weren’t happy and neither was I to have to start over but I wasn’t going to settle for a subpar product.

I’m sure if you put up more of a stink you can force them into a refund for the address labels.

Post # 6
Member
916 posts
Busy bee
  • Wedding: August 2011

@bakerella: ARGH this is so disappointing to hear!!  I am getting my invites in the mail today.  Now I’m scared.

@SoupyCat: That sucks!!! I agree to push them harder into giving you a full refund.

Post # 9
Member
3295 posts
Sugar bee
  • Wedding: May 2011

yea they got me for like $3.50 on that last page with those ugly return labels too…. its so frustrating…. i decided id rather eat the cost than deal with em.

Post # 10
Member
2793 posts
Sugar bee
  • Wedding: May 2011

I ordered our menu cards and our brochure-style ceremony programs from them and were very very pleased. However, to a “normal” person (not a computer junkie like myself) who doesn’t know much about image resolution etc I can see how it turn out bad quality. I changed my resolution to 500dpi instead of their recommended 300dpi and was impressed with how clearly my products printed.

However, I compeltely agree with you with those last ordering pages. After I ordered my 100 programs, and got through those 5 pages of offers, a screen popped up with a special deal if I ordered other quantities. Since I needed about 50 more, I clicked it thinking that it would bring me to a page to choose which extra quantity I wanted. But no, it automatically ordered and charged me for 150 extra! I only wanted 50 and it didn’t even ask me to confirm! So now I have 250 instead of the 130 I actually need. I was floored but just let it slide because I’m picking my battles these days as the wedding approaches.

All in all, they definitely need to redesign their ordering process.

Post # 11
Member
138 posts
Blushing bee
  • Wedding: July 2011

@stephanie63087:And that’s how they make a profit 😛

Post # 12
Member
3364 posts
Sugar bee
  • Wedding: December 2011

@bells: Ditto!

Im sorry you had such a bad experience!! My friend used them and she called their Customer Service and they fixed the issue and sent her EXTRAS! =)

Post # 13
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

@berkie:@SoupyCat: There are lots of brides on here who have used Vistaprint and had an awesome experience, that’s why I used them. I ordered the greeting cards and found the paper was too thin. I guess it just depends what you order! Overall I’d say there are far more brides on here with positive feedback about Vistaprint than negative FWIW 🙂

Post # 15
Member
1359 posts
Bumble bee
  • Wedding: June 2011

@berkie: I ordered (and already mailed) my invitations and have received rave reviews. ETA – I chose “linen” for paper.

 

Playing devil’s advocate here, I’ve been using them for over two years now, and never once had a problem! I accidentally ordered too few invitations, contacted customer service via email, and they rush-delivered (for free!) the last 10 I needed. Sorry to hear that you had a bad experience with them.

Post # 16
Member
1046 posts
Bumble bee
  • Wedding: June 2011

How did you pay? You can dispute the charges as you were misled. Return/refuse the product and dispute the charge with your bank.

Making the website work in a fashion that makes it impossible to verify your order before paying is actually illegal in some states, because of situations just like this.

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