Post # 1
So I ordered some photo postcards to send out to family and friends on Vistaprint, and those last pages where they try to get you order additional stuff is so tricky! I thought I had gotten through without adding anything, and they still managed to add some stupid (and ugly) address lables on at that last step!!
I felt so frustrated, and frankly, a little deceived, since they don’t let you look over everything at that last step for that last thing they add. I emailed their CS and they said they would respond in 48 hours. They did not. I called their CS number listed on their website and they would not connect me to a live human being to listen to my problem. EPIC FAIL! I hate when companies do this.
I finally got through to a human being when I pretended I was going to place an order according to the phone menu. Apparently, when they make more $ from you, then they’ll let you talk to a live person. They finally gave me a credit (not refund), which means I’ll have to order something in the future to “get” my money back.
I am so mad! I feel conned and deceived. I know you have to be careful in those last steps in ordering, but it’s like they’re waiting for you to mess up. And they don’t do refunds if you do. What kind of company does that?
It wasn’t the $ that they basically tricked me out of, it was less than $10. But it’s the principle. Part of their business survives on tricking people, and they know it.
I know a lot of Bees use them, and sometimes people like them, but BE CAREFUL!
Post # 3
wow thats a shame, I really like vista print cos they are soooo cheap and have lots of free things.
Post # 4
I ordered thank you cards through Vistaprint and the quality of the print and the paper itself was horrible. They offered to reprint them for me, but that wouldn’t change anything about the paper quality. I forced them to give me a refund and recycled the cards. They weren’t happy and neither was I to have to start over but I wasn’t going to settle for a subpar product.
I’m sure if you put up more of a stink you can force them into a refund for the address labels.
Post # 5
hi ladies, sorry i deleted this post b/c I posted it twice, so now it’s in the “paper” section. i’m still new and confused at posting my own topics
Post # 6
@bakerella: ARGH this is so disappointing to hear!! I am getting my invites in the mail today. Now I’m scared.
@SoupyCat: That sucks!!! I agree to push them harder into giving you a full refund.
Post # 7
@bakerella: Oh no, I’ve never ordered postcards from them before. I hope the paper is not too terrible!
Honestly I don’t even want to deal with their terrible customer service again for a few dollars. No need to feel stupid 3 times.
Post # 8
Now they send me a customer email survey! Seriously, you can’t answer my product related email within your own 48 hour time frame but you can send me an email to review your customer service minutes after you think I called to order something.
I gave them what I thought, but I don’t think they’ll really care what I have to say.
Post # 9
yea they got me for like $3.50 on that last page with those ugly return labels too…. its so frustrating…. i decided id rather eat the cost than deal with em.
Post # 10
I ordered our menu cards and our brochure-style ceremony programs from them and were very very pleased. However, to a “normal” person (not a computer junkie like myself) who doesn’t know much about image resolution etc I can see how it turn out bad quality. I changed my resolution to 500dpi instead of their recommended 300dpi and was impressed with how clearly my products printed.
However, I compeltely agree with you with those last ordering pages. After I ordered my 100 programs, and got through those 5 pages of offers, a screen popped up with a special deal if I ordered other quantities. Since I needed about 50 more, I clicked it thinking that it would bring me to a page to choose which extra quantity I wanted. But no, it automatically ordered and charged me for 150 extra! I only wanted 50 and it didn’t even ask me to confirm! So now I have 250 instead of the 130 I actually need. I was floored but just let it slide because I’m picking my battles these days as the wedding approaches.
All in all, they definitely need to redesign their ordering process.
Post # 11
@stephanie63087:And that’s how they make a profit 😛
Post # 12
Im sorry you had such a bad experience!! My friend used them and she called their Customer Service and they fixed the issue and sent her EXTRAS! =)
Post # 13
@berkie:@SoupyCat: There are lots of brides on here who have used Vistaprint and had an awesome experience, that’s why I used them. I ordered the greeting cards and found the paper was too thin. I guess it just depends what you order! Overall I’d say there are far more brides on here with positive feedback about Vistaprint than negative FWIW 🙂
Post # 14
@MrsMaine: I had no idea I could choose 500dpi… I ordered photo postcards, so now I’m really worried…
I understand you about not wanting to deal with them and just eat the costs. I thought about that, but I just really hated to let them get away with it. I guess I was trying to make a point, however small.
I’m crossing my fingers on how the postcards will turn out.
Post # 15
@berkie: I ordered (and already mailed) my invitations and have received rave reviews. ETA – I chose “linen” for paper.
Playing devil’s advocate here, I’ve been using them for over two years now, and never once had a problem! I accidentally ordered too few invitations, contacted customer service via email, and they rush-delivered (for free!) the last 10 I needed. Sorry to hear that you had a bad experience with them.
Post # 16
How did you pay? You can dispute the charges as you were misled. Return/refuse the product and dispute the charge with your bank.
Making the website work in a fashion that makes it impossible to verify your order before paying is actually illegal in some states, because of situations just like this.