- 9 years ago
- Wedding: June 2010
I haven’t seen anywhere on the boards where we can review vendors and/or websites that we’ve used for our wedding needs so I thought this would be the most appropriate place. If not, please let me know where I can post this and I will gladly move it!!
We are on a budget and I really wanted to do STD photo magnets. I have no graphic design abilities but was able to find someone to design them for us online making it possible for us to use Vistaprint.com for our STD’s.
The design came out GREAT and I ordered 200 3×5 photo magnets from Vistaprint.com for LESS THAN $100.00. I received them a couple days ago and was THRILLED with the results until my mom pointed out that our wedding date was WRONG!!! Oh no!! I double checked the image that I had uploaded and it turned out to be MY fault!! How I didn’t notice we had the WRONG date, I have no idea.
Anyhoo, I called their customer service and after NO wait I was able to speak with a LIVE person!! His name was Dennis and when I explained to him that I had just received 200 STD magnets with the WRONG date and that it was MY fault he said it wouldn’t be a problem at all and that he would give me store credit for the cost of the magnets minus the shipping and handling!! He told me that all I needed to do was upload the new image, re-order the magnets and all we would be required to pay for was S&H. I was AMAZED and so grateful!!
When I went to re-order our magnets I noticed the price was DOUBLE what we paid!! Apparently they were on sale when we purchased them. Again, I called customer service and spoke with a live person. Again, NO wait and not only did Lisa APOLOGIZE for the trouble (even though all of this was MY fault) she honored the sale price and put the order through for me while I was on the phone.
I cannot stress enough how GREAT this company has been!! Not only have I saved a ton of money using their services but their customer service was extraordinary!! I highly recommend using http://www.vistaprint.com/custom-magnets-multi.aspx?dr=1&rd=3&GP=8%2f21%2f2009+6%3a48%3a44+PM for any of your wedding needs!! Peace & Love!!