(Closed) WARNING about Milly Bridal

posted 8 years ago in Dress
Post # 3
Member
1426 posts
Bumble bee
  • Wedding: December 1969

What do you mean screening their customer support?  Lots of places will record customer support conversations so a manager can listen and check up on the customer service reps.  Is that what you are talking about?

Post # 6
Member
1426 posts
Bumble bee
  • Wedding: December 1969

yikes!  I hate to say this, but I would start thinking of back up plans if I were you…  But then again my dress isn’t scheduled to come in until early May, and my wedding is about the same time as yours.  Best of luck, and keep on them! Now that they know you’ve got their number, hopefully they’ll start to prioritize your order.

Post # 7
Member
518 posts
Busy bee
  • Wedding: June 2010

They are giving me a little of the run around, too. I even paid extra to have it rushed and they are still saying it will be 2 months.

Post # 8
Member
518 posts
Busy bee
  • Wedding: June 2010

I just got done talking to them and their time for me has changed from the beginning of May to the beginning of June, which is cutting it close! Their customer service is usually fantastic, but the woman just told me that they are busier than expected.

It is so nerve racking to just have to trust that it will make it here and actually be what I want and fit correctly!

Post # 10
Member
518 posts
Busy bee
  • Wedding: June 2010

ugh, I know! Initially they seemed so wonderful and optimistic that my dress would be here within 45 days. (Even though I paid for 18 day service- I guess that should have been a clue.) I hate to say bad things because they have been really nice and helpful, but I feel like I’ve been lied to. Definitely should have ordered sooner. I hate to have to look into other options because I love my dress and I’m not sure we can afford the real deal. I’ll keep you posted too, and there are also some great threads on Project Wedding.

Post # 11
Member
518 posts
Busy bee
  • Wedding: June 2010

GonnaBMrsB – So after a few curt emails about having my dress on time, they switched my rep from Annie to a Bella? She asked for the absolute latest date to have the dress. Theire customer service is really nice, I still am a little upset but this is what she told me:

Becasue of the long Spring holiday and the big wedding dress season,much to be regret , we are unable to complete your dress on time .Could you please kindly note the deadtime to receive the dress ? We will arrange a new and clear production list according to your deadtime and we promise the dress will be finished before your deadtime.Now we really need your help about this.Thanks very very much!

Every one from Milly Bridal is so grateful for your understanding and support with us and we sincerely apologise for the inconvenience!

Should you have any questions,please don’t hesitate to contact us.Thanks!

Have a nice day!

Best regards,

Jessica&Bella

 

…After that I replied I had to have the dress by the end of May at the latest and she sent me a contract this time saying that the dress would be done and shipped on May 20. We will see! I am hopeful…


Post # 12
Member
414 posts
Helper bee
  • Wedding: January 2011

i’m always interested about people experience with online customized dresses.

if i were you i would tell milly’s bridal to throw in free veil and tiara AND refund you the rush-fee you paid for!  good luck and hope you’ll get it ontime

Post # 13
Member
101 posts
Blushing bee
  • Wedding: September 2010

Milly’s just took on way too much and now are struggling. Soooo many people are getting the same emails (Are you guys on the Project Wedding Milly group too?) When they take the time, the work is gorgeous. You really need to leave the at least 6 months lately. 

 

I was totally going to go with Milly until I started seeing the problems around the New Year break, so I went with another company, ordered my dress Feb 25 and will have it in my hands Friday or Monday.

Post # 14
Member
282 posts
Helper bee
  • Wedding: May 2011

@stephk- Where did you end up ordering from?

Post # 15
Member
101 posts
Blushing bee
  • Wedding: September 2010

@becomingMrsWoods  I ordered from Dessilyme.com.

Post # 16
Member
139 posts
Blushing bee
  • Wedding: July 2010

Hi ladies,

Yes – it seems like Milly Bridal is having a LOT of issues right now. I’m actually the group owner of the Milly Bridal group on ProjectWedding and can honestly say that my dress was NOT worth the headache. In hindsight I wish I had just sucked it up and just PICKED a dress off the rack.

I hope that your experience turns out better than mine..I’m sorry they’re being so difficult right now. Hopefully with this new addition to their team (I believe they switched from Annie to Bella or Jessica or something) they’ll be able to better manage their custom dresses..b/c right now they freaken stink at it!

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