- 5 years ago
- Wedding: May 2013
I ordered my wedding dress and my matron of honour dress from the maggiebrides.com website (or happyweddingdresses.com). Although the service leading up to and including the order and delivery process was great, and the dresses arrived early, I was thoroughly disappointed with how the dresses turned out.
My dress was a Pronovias Fiona style which I tried in-store and fell in love with. I found it on this site for 1/5 of the cost and decided to take the risk and order it online. I wish now that I hadn’t!!!!! The dress I ended up with is nothing like the original. The fabric used is totally different and the dress does not have the same slinky feel and look as the ‘original’. The brooch detail is also incorrect. I was in tears when I tried it on.
My matron of honour dress was a Mori Lee Angelina Faccenda style 20365 dress. I thought I was ordering a slinky lightweight dress, however, the dress I received was totally the opposite. The fabric used was incorrect – the dress was so heavy looking. On top of that the brooch detail looked nothing like the picture and the colour was off.
I honestly believe that maggiebrides did not have the original dress in either style to work off but just used their own interpretation of the pictures to make the dresses!!!! I understand and was willing to accept that the dresses would not be 100% like the originals but I did expect the same fabric to be used and for the dresses to have the same look and feel as the originals.
After contacting maggiebrides to let them know I wanted to return the dresses, I was offered a refund of $100 AUD (I spent $393 AUD). This is absolutely unacceptable and I am disputing it. My email has been ignored for the last couple of days but I am hoping I will know more now that the holiday period is over.
I will not be recommending this site to anyone!!!!!
I am now considering ordering the bridesmaid dresses from houseofbrides.com. Has anyone had any dealings with them? I really really cannot afford for this to go pear shaped both financially and emotionally. Please help.