Post # 1
Hey bees, I am feeling a little bad right now. You may already know my story since I’ve shared a few times, I was/am frustrated.
We were married on 8/5, promised our photos in “early September,” well nothing and it is now December. First it was a family emergency then it was just him being behind. We were patient, only a few emails here and there asking for an update. Starting in November it was they are done, he’ll send them out. Still nothing after a few emails stating this. Okay.. at this point he gave us a free 16×32 canvas photo. Great but still no photos a month later. I’ve finally had enough so I emailed him last night. We haven’t even received a teaser, nothing.
“Hey, just checking in. We haven’t received anything yet and to be honest we are a bit frustrated. It has been a couple weeks since you said they were ready. The holidays are coming up and we’d love to be able to give prints to family members by then.”
Apparently he did send the DVD it just hasn’t/didn’t make it to us. He sent a link we can download the photos. Was my email too harsh or seeing the run around and four month wait, is it warranted? DH doesn’t seem to care that we haven’t gotten anything so I am feeling a little silly.
Post # 3
You were not too harsh,(as a matter of fact I think you wre very polite) and I don’t believe that the DVD has been sent.
Why would you not have received it by now if that was true? Funny how vendors, businesses, private individuals with whom you are already having problems always claim “lost in the mail”.
Post # 4
@julies1949: Pretty harsh to accuse us of lying about that… Things DO get lost in the mail or returned to sender, especially this time of year when the post office is running on bare bones and everyone is sending packages for the holidays. When something is returned to sender I sometimes don’t get it back until 3-4 weeks after I sent it. I just had this happen recently and got attitude from the client who clearly thought I was lying about sending it. I took a picture of the package marked return to sender and sent it to her…
Clients are more guilty of lying about needing Epics for STDs and photos for Christmas gifts, their wedding can still be 1.5 years out and they’ll rush us to get them their epics for save the dates that CLEARLY cant wait another week.
P.S. To the OP: You were not harsh, your email was fine. You’re too nice 😛
Post # 5
@PassionatePhotoLady: I don’t know, I’ve never had mail that was “lost” except from businesses that clearly had not sent it. Perhaps the vendor is not always at fault, but it happens enough where this is a real possibility.
I’m also inclined to think that if it’s taking a vendor an unreasonable amount of time to fulfill their contractual obligations, there’s no issue with a client stating they want their engagement pictures for STDs or christmas cards. So what if they’re lying- they’re entitled to the pictures they paid for and were promised at an earlier date! Who cares what excuse they use; it’s usually a way to be a little bit nicer than saying, “Hey, we were promised these pictures six weeks ago, we want them now.” Isn’t it kinder to make an excuse?
@savealife: I’d be very upset if I were you…your email was very nice, especially considering the circumstances!
Post # 6
No that was very polite. I would have called him though. If you still don’t recieve them by next weekend I’d suggest calling him.
I hope you get them soon!
Post # 7
You were not too harsh. You are paying him for a service; it’s not like he’s a busy friend doing you a favor. He blew his own deadline by 3 months. Imagine you delaying paying a vendor that amount of time, using various excuses. Yeah, I don’t think many vendors would put up with it.
Hope you get your photos soon.
Post # 8
If it wasn’t already late, I might be inclined to believe it got lost in the mail. As it is, I think he’s jerking you around. I’d ask him to send another disc and get delivery confirmation this time so you can track it.
Post # 9
I think your email was perfectly nice and professional.
Usually when I put something in the mail that someone is expecting I email them to advise that I put it in the mailbox on X date, and to keep an eye out for it.
Post # 10
@Dialysate: I get that Save the Date request BEFORE the photos are due because clients are impatient and trying to get things earlier. Obviously not the case here, but it happens ALL. THE. TIME. After the photos are due, no excuse is necessary – you are more than entitled to say “give me my effing pictures NOW!” 😛
Post # 11
@PassionatePhotoLady: I think you missed or ignored the key part of my post
“vendors, businesses, private individuals with whom you are already having problems”
I didn’t accuse anyone of lying- much less you. It is just too coincidental that a vendor who has already failed to meet their own delivery date is the one to claim “lost in the mail”.
Post # 12
No. He should have told you he was sending it out or checked up with you to see if you received it – especially if he never got a message from you letting him know you recieved it.
Post # 13
You were very nice in the email. I would have been a little harsher. If he promised you early September he should be doing everything he can to make it right. I was married on 10/20 and we had all of our pictures (almost 1000) on Thanksgiving plus she gave us about 15 sneak peeks. I would be very upset if I was you. I understand he has a family emergency but there is no reason why you have to wait 4 times the wait he told you.
Post # 14
You were perfectly polite and I can’t image thatyour photographer was in any way offended. He was probably a bit mortified that you still didn’t have your pics this late. Who knows if it was really lost, but I think you responded appropriately and now your have your pics so all is good!
Post # 15
Thanks, I feel much better. DH always tells me I am too nice. He just seemed weird in the e-mail, so I thought it might have been that I was ruder than I needed to be.
@julies1949: I am not sure if I believe his lost in the mail line either. I wish he would have sent me a quick e-mail stating they were in the mail so I could have kept an eye out. He said he would send another DVD.
FWIW, I know I should have called by this point but I am not really good on the phone. I would prefer to do it over e-mail. I am bolder!
Post # 16
I think you were very polite in your e-mail! And I also am inclined to think that the photos were not “lost in the mail” as he claimed. If he otherwise was on time with everything, I would believe it, but if he already blew his deadline & made multiple excuses, why would he not be making another excuse?
My photographer has sent me multiple packages (DVD of engagement photos, engagement albums, photo guestbook, and a pre-wedding surprise date night package) and she always got a tracking number and e-mailed me the estimated delievery date.