Oh, Drive-Thru is RAD! I’ve worked at stores with and without, but my homestore was one.
It depends on the setup of the store, but the simplest version is just a barista at the window (so you’ll just have to learn how to use the headset – 2 seconds) and then your bar makes your drinks. So, with a traditional 3 person open, two will have a headset on to listen and prep orders as they come through, and then you’re at the window ringing up just like normal front register.
Later in the day when a 4th person comes on, some stores like mine have a dedicated bar especially for drive thru for big rushes. Then, it’s just you and your barista basically running your own mini-store at the drive thru window. The only difference in technology with the reg is that you’ll have a queue for people’s orders, so get ready to use those modifiers! 😀 That is, if you’re organized and use it. My store was small and we found it easier to just mark our cups when the customer was at the speaker, and hand over to our barista. 🙂
The only disappointing thing is that people are used to “Drive Thru” culture, which means a third of your customers will TOTALLY ignore you when you give Legendary through the speaker and just bark their order. At the window though, you get to smack them with your kindness and they usually snap out of it.
Oh, and by the way, enjoy being a Partner. I’m sad I left such an awesome job, and honestly, something strange happens to you when you don’t work for the company anymore. Even though you know what it’s like to open at 4:30 am and close at 1:30 am… and be covered in mocha powder, coffee grounds and dried milk every day…. something happens to you and you become the WORST CUSTOMER EVER.
And by worst I mean the picky ones – the ones you spot as soon as they come to your reg and as soon as they scoot up to your bar. YOU KNOW what I mean. I think it’s because you have SUCH high expectations for what it takes to be a fantastic partner, you’ve worked with those partners who’ve read every Resource manual in the store and will do anything to please, and then you come into some stores that are just terrible. Lobby bar hasn’t had a spin in EVER, partners who won’t make eye contact and the pastry case is a disaster.
The nearest Starbucks to me right now is that store, just terrible. And I’ll admit I turn into the pickiest customer ever – because a Cinnamon Dolce TAKES dolce powder – I shouldn’t have to ask for it- and because asking me if I want whip on my mocha is nonsense – what does the BRM say?!.