- 8 years ago
We put down our deposit on a caterer about four weeks ago and, stupidly, I didn’t get it in writing even though everything I read said we absolutely needed to. I just trusted them because they seemed like such nice people and their customer service was great.
Anyway, we were having a hard time finding a second entree we liked. The first one was awesome, but all the others we tried were just OK. We had a meeting with them before we put down the deposit specifically to discuss the second entree since that was the only thing keeping us from booking them. We specifically asked him what other entrees we could try at the price we’d been quoted. He let us try some pork loin and breaded tilapia, we picked the pork loin, and we put down the deposit. Then, when we were e-mailed the breakdown of our costs, our meal was $2.20 more expensive.
When we called to ask about the difference, we were told that the pork loin was more expensive. We explained that he’d told us it was the same price and that was why we picked it. He told us we were wrong, that he didn’t say that and we must be mistaken … When my FI tried to set up a time to come meet with him to discuss things, he got terse with my FI and told him we had to wait two or three weeks b/c he was too busy to meet with us. We were also really miffed because he told us we only had three choices for our second entree, the ones we already tried and didn’t like.
We thought about it overnight and decided we needed to get our deposit back and go with someone else. We felt like they lied to us to get our money and hoped we’d just say OK to paying more. Plus, we really didn’t like the entrees we were told we had to pick.
We called the next day and told them of our decision. They tried to tell us we had to wait three weeks to get our deposit back. Obviously we weren’t comfortable with that, so we drove up there. When we got there, they were terrible to us, telling us we should have just dropped an appetizer to be able to afford their prices. When I explained that we had found other caterers who would do exactly what we wanted for cheaper, she told us that caterer wasn’t cheaper than them and that their food was bad. Nowhere along the way did they try to repair the mistake or the working relationship. Instead, when we went up there, they were even more mean to us.
There is a question here: Should I give them a bad Google review? I’ve never done this before, but I feel like I want to do something. What do you think hive?
p.s. They still haven’t sent our deposit back …