Post # 1
To all you photographer bees especially, I am wondering when enough is enough when it comes to the wedding album. My Darling Husband and I got married well over a year ago and we are still trying to get a decent looking wedding album draft.
We have now seen two drafts of the album. The first was HIDEOUS and completely irrelevant to our wedding. I mean it was just awful, very outdated and sloppily done. The second album was a little better but still photos are randomly placed, little thought to the timeline shown, photos are used as backgrounds and images on the same page, the same photos are used several times without changing it up (I mean we choose 90, how about some variety huh?), very small photos and too much background, strangely placed and sized photos. I mean the list goes on and on.
Our photographer has a company that prepares his albums, he does not do it himself, and has been working with them for years apparently. While he seems to be shocked at my issues I am shocked that he is willing to put his name behind such crappy work. (Side note, the photographer and designer are two+ hours away so I can’t just pop in after work to discuss in person unfortunately)
So now I’m stuck. Fourteen months later no album and I don’t feel we are any closer to getting what we want (which I know is possible based on other albums I have seen from other photographers).
What would you do? Would you give up and request a partial refund for the cost of the album (DH’s suggestion)? Would you keep trying?
Post # 3
I would ask for a refund for the book. If you have rights to the photos you can have one made locally so you are more involved or design one yourself. I bought one through Shutterfly and it came out amazing. I’m sure it isn’t going to last me 50 years but I have all our photos so we can make another book whenever we need.
Post # 4
Is the design not consistent with with sample designs and albums you’ve seen from that photographer? If he/she is outsourcing it to an album design service it may just be that whomever is handling your design sucks and they need to give it to someone else. How many revisions are you allowed to make in your design process? What does your contract say in regards to the album?
Post # 5
Do you know what company he is sending them out to? I work at a CVS and I have a “Photographer” who shoots a lot of weddings and he comes to CVS to make photobooks. He is one of the rudest people I’ve ever met. Maybe this photographer is doing something similar.
Post # 6
Thanks for the input. I do own my photographs and in fact made a lovely and siimple album using Shutterfly for my family as presents. I can certainly have someone else make the album, but I alreaedy paid so I would have to discuss a refund.
As for the number of redos I’m not sure. The contract I got said that only so many “changes” were allowed to which I sent a scathing email including my wedding planner as EVERYTHING had to be changed. The photographer seemed amicable to the idea of total change and I got a revised version, still way off.
Oh and I don’t remember too many of the sample albums to be honest, it was a while ago. Apparently he has been working with this company/designer for a while (years).
Post # 7
@Treejewel19: I know exactly what you mean but unfortunately I can’t give you any helpful advice. I had the same problem and eventually just gave up and told her to just do whatever she wanted. It was so frustrating trying to make a draft that was even decent and she was being nasty about it so I just threw in the towel. It didn’t come out too bad but it isn’t enough. We plan on making another at some point.