Post # 1
My daughter just received her completed wedding album, and no one is happy about it at all.
First of all, the very first page is a solo picture of the groom. Does anyone else have anything like that? Not the couple together or even the bride or some kind of lead in picture?
Secondly, the pictures they chose are randomly placed on the pages with a ton of blank space, as in, 2 or 3 smaller pictures grouped together to one side, and the rest of the page white.
He evidently merely placed the pictures in this album according to the numbers of the proofs, and not in any chronological order. Shouldn’t someone have had the foresight to do this or even ask if this was OK before sending it to print?
Those of you who already have your albums completed, what did you do with your photographer? Did you specify layout and order or leave it up to him/her? I thought professionals were the ones who knew the best way to do this, so we are all pretty shocked.
Post # 4
Is this a professional well known photographer?
Most photographers do a layout digitally and then have the client proof it before it goes to the presses. Is this a flush mount album?
The white you mentioned is called negative space and was probably done intentially, not everyone likes it.
The image of the groom seems odd to me in that location
The out of order images seems odd too, but the file numbers should be in chronological order unless there were two photographers and the images were combined
Post # 5
My photographer said that she will let me review a digital copy of the album before it is printed. At that time, I can also request changes.
Post # 6
No. No digital proof. He only wanted the proof numbers, so she sent them, and assumed he’d send something to her to preview. He finally contacted her by email, said it was done,everything looked great, and he’d send it once he got it back.
He lives a few hours away from us, so he traveled for the wedding. They met with him halfway and looked through his portfolio. They hit it off and felt comfortable, so they hired him. I feel bad since I found him while doing some online searches for someone who did ‘beach weddings’. He had great reviews on his website, so everyone felt OK about it.
I’m not sure if anything can be done at this point, and my daughter’s really upset. I was unsure exactly what kind of arrangement they made, so maybe it’s her fault for not asking enough questions? When I mentioned that to her, she said she trusted him as the professional to set it all up the way everyone thought it should be.
Nobody expected this at all.
She just sent me an email saying that he finally got back to her and he was sorry she was unhappy with it. He also said he charges $75. for a digital proof (she didn’t know that and was never told or asked about it), and he would contact the album company to see how much they would charge to do it over, but she’d have to pay for it. He wouldn’t charge her,tho, to redesign the layout.
This should be interesting.
Post # 7
Have you contacted him with your concerns?
Post # 8
@USER876: I just updated above about her just receiving an email back from him.
I have not personally contacted him, as I didn’t sign the contract. His services were a gift from the groom’s parents and they are fuming about it.
Post # 9
wow, I would NEVER send an album to print with out the client being 100% in love with what I put together for them. Nor would I charge for a digital proof that takes me 10 minuets at the most to export into a PDF and send over.
Was the album process discussed at all? I know some photogs literally just create the album and send it to the client, but they are aware of that’s how that particular photog works.
Post # 10
I wish I knew exactly what they discussed. They met with several photographers during their search and this one is the one they clicked with the most, as well as loving his style.
She’s usually pretty good with asking and understanding everything she’s involved with, so I can’t imagine she didn’t understand how he works.
We all sat there with our mouths open when she handed it to us to see. It’s really pretty bad, and some of the pictures she picked for enlargement are just blurred messes. She ‘thought’ if the clarity was off somehow, he’d tell her about it or let her decide, but he didn’t. What recourse is there, if any?
Post # 11
I got married in June 2011. It took me (with my photographer’s help) until October to pick out which pics and in what order i wanted them in the album-there were like 1500 pictures! Then she worked with me on page graphics/colors and did like 7 proofs before i said okay to print.
Post # 12
You need to read your contract. But most likely there no recourse.
Your best bet is to stay on the good side of teh photographer and hope he works with you. I suggest setting up a meeting where you can review the album with him and show him the issues. Tell him that this goes beyond customer preference, there are just things here that shouldn’t be. As an aside, did she see any sample albums before booking to see what to expect? An album like this may be common for this photographer…….you never know.
Hopefully he will work with you. It sounds like he will because he agreed to redo the layout and absorb the cost. The album and printing probably wasn’t cheap either though, so that will cost….maybe he will split it with you. How much was the total photography contract worth?
Post # 13
It was $3500. for the time and only the one album and she retained the proofs. Everything else was extra.
The album they saw was the exact online album he has on his website, but none of the pictures he took for us were nearly as creative, I think.
Thanks for trying to help! I knew what she got wasn’t normal.
Here’s some examples:
I mean, seriously, did we need pictures of sections of some things?
This is one of the ones they wanted enlarged and it completely blurred out (not in a good way).
The above aren’t what they picked for the album but are just some of the million silly proofs we got from him. Not one of the entire room set up either. UGH.
Post # 14
@smyley-do you not like the detail shots? They are sort of “in” right now. I didn’t get one photo of the entire room set up either, but I wasn’t expecting to. If you look on a lot of photography blogs most of them do not show entire set ups. The details are the main focus for a lot of brides.
In any case-they should have talked about what they wanted if it was a more formal, posed look and yes, he should have had them approve the album before he sent to print.
A lot of my album is detail shots, but I picked them out. LOL. My husband is like “Why do you want a picture of your bouquet with your head cut off?” haha.
Post # 15
My photographer is going to make the layout of our wedding album. However, she is going to let me look at it before it goes into printing. Not doing that would be a costly mistake for her, because I would undoubtedly hat it and make her redo the design. 🙂
Journalistic albums usually have room for white space. However, it’s not typical for the groom to be the first picture. It’s supposed to tell a story. So it’s usually a picture of the bride getting ready. Or at least both the bride and groom together.
Post # 16
I do like the detail shots, but not so many of them. He took at least 10 of each bottle stopper, and several of the ones I posted, so they seemed like a waste.
Her instructions to him were to do some posed pictures after the ceremony and the rest she wanted random, candids. She tried to give him a list of the pictures we all wanted to make sure he took them, as the other photographer for my other daughter’s wedding missed several things. He was a little annoyed to be told what pictures to take. Even with all the getting ready photos, he was just standing around doing nothing . I asked him to go to the venue and get pictures of the exterior and the cake and the entire room and decks, and he only took 2 pictures of the cake, and one of the topper (shown above) and none of anything I asked. You don’t even know they aren’t taken until you see the proofs, and after wading through almost 900 pictures, it was actually hard to find 50 to use for the album. That’s pretty discouraging.
I actually looked at his website last night, and he used 7 of her wedding pictures as his online samples. Guess he thinks he did a great job!