Wedding Band Issue: Advice Needed!

posted 3 years ago in Rings
  • poll: What do you think:
    the jeweler should fix problem or issue refund : (20 votes)
    91 %
    I need to suck it up and eat the cost of the ring I don't want : (2 votes)
    9 %
  • Post # 4
    Member
    3112 posts
    Sugar bee

    @LTrain:  I think you should ask them to make an exception to their policy because they handled it poorly.  Sorry you had that happen.  Pics?

    Post # 5
    Member
    1261 posts
    Bumble bee
    • Wedding: May 2014

    Personally, I think the jeweler is wrong for not doing anything for you…even if it was a special order and they can’t maybe refund all the money they should help you out in some way…either by agreeing to take that ring back and maybe just charging half the price of the other ring…etc. I think it’s wrong for them to just leave you high and dry.  Have you tried talking to a manager or anyone higher up? If not, I would for sure do that. Hope you get something worked out!

    Post # 6
    Member
    1779 posts
    Buzzing bee
    • Wedding: August 1997

    @LTrain:  the jeweler is the “expert”. He/she should have gone over all the dimensions of the ring. They should not have assumed you wanted a high dome ring without clarifying that aspect of the ring with you.

    They should rectify the situation by getting you the ring you want.

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