Im finally Married!
more by DIY Rae
Need Help... Im having a  hard time
Top ten words of wisdom
more in Beehive
I know I have to but I just don't want to...
Chuppah or mandap rental?
more in Boards
Our wedding weekend has come to an end... :)

Wedding Coordinator ignoring me?!?!!!?

posted 1 year ago in Beehive
  •  
    1.
    Member
    88 posts
    Worker bee
    DIY Rae    April 10, 2010   Phoenix, AZ

    I have been trying to get a hold of my wedding coordinator (the one the venue has, not my chosen one) and she is MIA!!!!! I call the venue and they say that she is a separate entity and has nothing to do with the business side.  (We are having our wedding at a historic site, non profit organization.)  She has been doing wedding there for over 11  years.  I am getting nervous because our wedding is in 1 month and she knows absolutely NOTHING about our wedding.  I hate to choose another place and lose all the money we have already given them.  WHAT IS A BEE TO DO?

     
    2.
    Hostess
    16,308 posts
    Bee Keeper
    MissAsB    June 6, 2009   Married in CO, Living in AL

    Oh no that is horrible!  Do you have to go through her to work with the location or is there anyone else that can do this stuff for you?

     
    3.
    Member
    88 posts
    Worker bee
    DIY Rae    April 10, 2010   Phoenix, AZ

    She is the only one. I wish there were someone else, but the venue is not being cooperative at all.  I have emailed and called her numerous of times. Im stressing out.

     
    4.
    Member Icon
    Member
    507 posts
    Busy bee
    professorbee    8/8/09  

    I'm sorry - have you spoken to the venue about her duties?  Is it possible that her only duties are to coordinate deliveries and ensure that the venue doesn't sustain any damage?  To be perfectly honest, while I spoke quite frequently to the venue before the wedding, I had absolutely no contact with my DOC until the wedding day.  She normally worked at the venue, and was familiar with their policies and procedures.  She helped the vendors set up, checked on me while I got my hair and makeup done, had my husband's shirt pressed, and displayed the favors for the guests.  It all worked out perfectly fine, and it was a huge relief to know that there was someone there to help with the last minute details or when we forgot something.  

    What exactly do you need to discuss with your day of coordinator? Are all of the main elements of your wedding set (such as food, floral arrangements and music?)  Do you know what time your vendors have access to the site? 

     
    5.
    Member Icon
    Member
    507 posts
    Busy bee
    professorbee    8/8/09  

    Oh - I forgot to add - if she does stay MIA and you choose to remain with the venue, please make up a contact list of all your vendors and give her a copy of it on the wedding day, along with a list of what time each vendor is scheduled to arrive.  You will need a copy of this information for yourself anyway, but it would be hugely helpful if she had it if there is a problem and she is able to fix it for you.

     
    6.
    Member
    88 posts
    Worker bee
    DIY Rae    April 10, 2010   Phoenix, AZ

    The only thing she knows is *about* how many guests we will have.  She doesn't know our colors, the food selection, the layout we chose, anything... I mean, if she really had no major involvement in my wedding, I wouldn't be so upset. 

    The venue allows her access to the site as needed as long as all fee's are paid 1 week prior to wedding.  The venue itself does not do weddings, she is just a seperate "person" who does weddings there.  I know this may sound confusing, but know that I have heard nothin but good things about them and I have been to a wedding there.

     
    7.
    Member
    239 posts
    Helper bee
    WeeBirdy    June 24, 2010  

    It sounds like you're considering switching venues over this (or maybe I completely misread you).  If so, you might want to mention that to the venue--I'm sure they'd hate to lose your business, so even if they don't normally coordinate with the planner, that might encourage them to at least put more effort into contacting her on your behalf.  But I agree with Professorbee that maybe she usually only handles day-of activities, in which case she should get in touch with you to clarify exactly what her duties are.  Good luck!!

     
    8.
    Member
    88 posts
    Worker bee
    DIY Rae    April 10, 2010   Phoenix, AZ

    Let me clarify that she is not just a 'day of coordinator'.  She is in charge of the catering, decorating, set up/tear down, our ceremony, everything excep our cake and DJ.  So I am a little worried that if she doesn't get this information soon, I will have no wedding. "/

     
    9.
    Member Icon
    Member
    507 posts
    Busy bee
    professorbee    8/8/09  

      I'm sorry.  It is very unfair for you to be this close to your wedding date without having your menu set, or your decor finalized.  If you really are serious about moving the wedding, you should try to call other venues in your location and see if they are available on your wedding date.  Also, you should go down to the venue in person and ask to speak to whomever is in charge of booking the historic site for events.  The coordinator isn't doing her job, and his or her supervisor needs to know about that.  

     
    10.
    Member
    239 posts
    Helper bee
    WeeBirdy    June 24, 2010  

    Yikes, I'm sorry, that's really lousy.  I can see why you're worried!  I agree that you should contact the venue about her and let them know what's going on, because maybe they will have more luck reaching her.  I hope everything works out!

     
    11.
    Hostess
    3,884 posts
    Honey bee
    caszos    June 2010   Florida

    I think its good to determine what exactly her role is.  It sounds like you are expecting her to be more than a DOC and therefore I agree that with less than a month out, she should be talking to you. 

    I know this sounds creepy, but can you find her address if you have her full name?  If she isn't responded to her voicemails or emails, I would resort to trying to find her in person if possible.

     
    12.
    Member
    1,386 posts
    Bumble bee
    verosara    March 27, 2010   LA, California

    Is there anyone else you can talk to there?  Maybe whoever is in charge of collecting payment?  There was to be someone who can get a hold of her I would imagine.  I would stop by and politely (if possible) demand that someone get in touch with her. Good luck, sorry you have to go through this stress.

     
    13.
    Member
    375 posts
    Helper bee
    RxBrideToBe    August 21, 2010  

    Thats the worst! A month before! Man I would be beating down her door at this point. Can you do it at that place without her, like organize rentals and what not? It is getting really close, I would see if theres back ups available!

     
    14.
    Member
    88 posts
    Worker bee
    DIY Rae    April 10, 2010   Phoenix, AZ

    After 23 emails and 100 phone calls in the last week I have given up!!!! I have tried my hardest to find another place, but everyone is booked.  So I am left with having a very boring wedding. *crying* Why me?

     
    15.
    Member
    231 posts
    Helper bee
    CuppinKeix    July 9, 2011   WI

    if she is included in the price of the venue (I know you said she was a separate entity, but you also said she came with the venue) I would go to the venue, speak with the person who booked your wedding, and demand money back, because you are not getting what you've paid for. Also let them know how disappointed you are with the services you've recieved, and ask them if they've had any contact with her.

     

    How bogus!

     

    Reply

    You must log in to post.





    Visit our sister sites eHarmony
    Online Dating
    eHarmony Advice
    Dating Advice
    Project Wedding
    Wedding Songs
    JustMommies
    Pregnancy Calendar

    Copyright 2004-2012, Weddingbee.com
     

    Find your vendors on Weddingbee

    Real reviews from brides in your area!

    Favors by Weddingbee

    • Favors by season

    Shop Now ยป

    Find Registry Find Registry Find Registry

    More