Post # 1
I’m having my first true wedding planning meltdown!
I was super excited this Saturday because my dress finally came in after 4 months of waiting and I’d scheduled my first fitting. I was grinning the whole week in anticipation. So, I go to the boutique and they hang my dress up in a fitting room. I noticed it looked slightly "fluffier" but didnt think much of it, and put it on. As soon as I came out of the room and looked in the mirror, I realized…It’s the WRONG DRESS!
It’s somewhat similar to the other (they have the same bodice) and apparently, they have the same tag number (well, according to my salesguy). But regardless, it was NOT the dress I’d been waiting for.
They tried to call the manufacturer and get another one rushed out, but since my wedding day is in 6 weeks and the factory is closed for the next two, it was a no-go.
The tailor at the dress shop is convinced he can turn the wrong dress into the original (change A-line to a trumpet, lengthen the bodice, change the neckline, etc). They want me to come in and get fitted for the custom re-make next week.
Ok, so it’s kind of cool that they are designing it specifically for me, and my BM has me almost convinced that this is "couture" (way to turn lemons into lemoncello, right?) but…I’m terrified of what it’s going to look like! What if its not the same? Should I wait it out and see? Do I go ahead and start looking for a new dress (but there’s really not time to order one, it would have to be off the rack…which is tricky b/c I’m petite and 99% of dresses eat me alive).
Sorry for my rant…I think the fiance, mom, and MOH are sick of hearing me talk about it and have no idea what to say! What would you guys do?
And is my wedding nightmare where I walk down the aisle wearing curtains going to come true? (i really had that one!)
Post # 3
- Wedding: November 2006 - Rockhouse Hotel
If it’s the salon’s fault that the wrong dress was ordered, they should help provide you with a backup plan in case the alterations don’t go well. Even if it’s not really their fault, it doesn’t hurt to ask nicely to see if there’s anything they can do for you! Maybe they have some samples available that you can take a look at.
Or, you can try on dresses off-the-rack at a dept store like Macys, Nordstrom, or Bloomingdales. They have pretty good return policies, so you can hold onto the dress while the tailor does his magic and return them if you like the alterations.
Best of luck!
Post # 4
Are they offering to do the alterations free of charge because of the mix up?
Post # 5
Oh no. I would be hysterical. You sound like you are handling this really well. I would think that they should do the alteration work for free, as this is their mistake. But it is really amazing what a good tailor can do… I guess I would let them go ahead and try to make it right, and see if you can’t reserve the right to get all your money back if they can’t do that. And I would look around like mad at Nordstroms, Macys, or whatever else you have and see if you can identify a backup. Really though, you should probably discuss with the shop the charge for tailoring (should be free) and the ability to pull the plug on the whole thing with them and get your money back altogether if the tailor can’t come through with a remake that makes you happy.
Post # 6
Thanks guys! I am thinking of getting a backup dress just in case, but hopefully they can make it look like the original..which was just perfect.
They havent mentioned free alterations or doing anything to compensate for this mess…And I’m horrible with confrontation…Any ideas on how to bring that up or what to say when I ask about it?
Post # 7
Not only should the alterations be free but there should also be a discount on the dress. They should not be making a profit off thier mistake. They not only messed up, they also are causing you alot of woryy and stress.
Tell them that you want the remake compleated by two to three weeks before the wedding so that you have some leeway if there is an issue. The hemming and other minor issues can be done after the two weeks, but you will need time to find a replacement if the remake doesn’t go well at all.
Post # 8
It’s the salons fault – all alterations should be at their expense and don’t settle for anything less. NO two different items have the same tag number, it’s not possible to keep inventory straigrt or get the right price at ringing you up. Anyone who’s ever worked retail knows that! If it ended up with a different tag number it was because they gave it the wrong one, and they are just trying to cover their butts further.
Why on earth is the shop closed for 2 weeks? Thats beyond stupid…did you know this, have you heard it right from the dress maker or from the "Man of many excuses" that was in the dress shop as your sales person?
I say make a deal with them, in other words TELL them this is how it will be. You’ll do the alterations but since there is not gaurentee on how it will end up you want them to refund your money entirely for a new dress they will order on Rush Status should you not be happy with the dress they are making for you.
They may be hesitant because it’s a big hit for them, but toss out that you can contact the BBB and they will more then happy to accomadate you. This isn’t like some sweater you bought for a friday night party – this is your wedding dress and they better fall all over themself for you!
I worked in upper management for a large retail/department store for many many years and everythign he’s tell you is him trying to cover his butt. Something cal always be done, it just depends how much he really wants to help you.
Keep us updated!
Post # 9
I’m w/ sweeny on this one. That store is trying to pull a fast one on ya with the whole same-tag-number excuse. How could they possibly keep a proper inventory of their stock if they had a bunch of dresses with the same flippin’ tag number? Someone wrote it down wrong, or plain old messed up and ordered you the wrong dress, and you need to hold them accountable for it.
Stand firm! You can do it! 😀
As for the BBB reporting thing, if a store isn’t a member of the Better Business Bureau, reporting them to the Bureau won’t do diddly squat. Also, make sure you assert yourself about them taking care of their mistake somehow before you threaten them in any way. I’ve found that being calm and reasonable in situations where most would get fired up and upset has gotten me much further when it comes to dealing with a problem.
Good luck sista! Keep us posted…
Post # 10
Great advice! I feel a lot better about asking for free alterations now. And I completely agree that the tag number thing is ridiculous…they made a mistake and are trying to shift responsibility to the manufacturer.
Cross your fingers for me that they are helpful and understanding!
I’ll keep you guys updated…
Post # 11
Can’t wait to hear. I think I will have wrong dress nightmares now until mine gets here end of April. Maybe when your dream dress emerges from the tailor’s shop they will stop. Here’s hoping and praying it all works out and is just a crazy story you get to laugh at after the wedding.
Post # 12
You poor thing!!! 6 weeks!!
I have no idea if this is even possible, but could your bridal salon call around to other local bridal salons and try to get you the exact same dress from their stores? There are some sample dresses that are in really good condition…
I really hope this gets fixed!!!!!!!! And don’t be afraid to be stern if your bridal consultant is being a jerk.
Post # 13
Basically, all of China is shut down for the Chinese New Year, I was told that in a bridal shop just last week. I guess lots of these dress places are located there.
Lulu, don’t you dare pay a dime for those alterations! If you don’t have the confidence to deal with the sales person, get someone else to (mom or MOH). This was all their fault and you should have the dress you ordered, and for a discount, like tberry suggested.
Good luck and keep us posted!
Post # 14
Oh LuluBlue – you are too sweet and kind about all of this. I also agree with Sweeney’s post. Kepp us posted and we’ll all have our fingers crossed for ya!
Post # 15
I would check on ebay for a backup dress too!
There’s also a part 2 to this post, search "ebay dress" on weddingbee search bar and you’ll see it!
Post # 16
You know, now that you actually know the dress you really wanted, and the size, you really could internet shop to see if you can’t pick it up for way less somewhere else. And then just have any alterations done – maybe even by the same tailor, as they usually do work on the side.