Wedding dress nightmare :(

posted 3 years ago in Dress
Post # 2
Member
1849 posts
Buzzing bee
  • Wedding: April 2014

Are you sure the dress shop contacted Allure at all?  I would almost see if you could contact Allure directly and tell them about the problems you’re having.  Something sounds a little fishy…

Post # 3
Member
2132 posts
Buzzing bee
  • Wedding: July 2014

When I had problems with my bridesmaids dresses the only way it got solved was to stay in contact.  As I lived out of state, that meant by phone.  Try to speak to a manager, and have them measure the hollow to hem measurement the moment it arrives in the store.   Perhaps it is worth calling Allure.  Hopefully you’d at least get an appology and maybe even a free veil or discount or something if you are very lucky.  

  • This reply was modified 2 years, 7 months ago by  mgbser.
Post # 4
Member
1072 posts
Bumble bee
  • Wedding: July 2014

Call Allure and make sure that a) they were sent the dress and b) you get a specific timeline from them to fix it. I don’t want to scare you but a lot of bridal stores do some dodgy things to customers. For example, some will claim it is a designer dress but order it from a replica maker in China. Some will tell you they got in contact with the company but will actually just hope you don’t notice the mistake next time. Some will replace your dress with a sample, or intentionally order the wrong size so you have to pay for alterations, etc. Be very firm and make sure you get what you have paid for.

Post # 5
Member
3707 posts
Sugar bee

That’s my daughter’s nightmare. We paid 159, with tax more, to add 1.5 inches from hollow to hem. The dress was ordered 10/10. She called 4/10 and they said it would be shipped from Allure 4/21. While that gives time for any alterations, if something’s not right, she’ll never get it in time for August. I can juszt see them wanting to add another fee for rush shipping. ARGH!

 

Post # 7
Member
858 posts
Busy bee

Oh my word. I am so sorry to hear this. The dress should be the last worry. I cross fingers and toes that the dress gets corrected! Any updates about the situation?

 

I would demand a discount or price of dress to be discount due to the headache. Like you said, the issue shouldnt ahve been an issue and the dress should have come back correcteed in the first place!

Post # 9
Member
858 posts
Busy bee

regit45:  wow! It better be in! Well regardless, of if it was Allure or the shop, they should compensate you some how. I knwo its not their fault that you live four hours away. But its not your fault that the dress came in twice! I would definately demand a discount! Your experience has stressed you out, and will continue until you see that the dress is in and right. 

Post # 10
Member
732 posts
Busy bee
  • Wedding: March 2014 - Church and University

Having come from a salon background, you’re right – hollow to hems are a pain in the butt!  Allure is a really reputable company, but they can cut corners too.  This happened with a Bill Levkoff dress we ordered…the re-sent the same, un-fixed dress!  Be patient and know the shop is your advocate (which you have proof of since you heard the converation!).  It would be in good conscience for Allure to take a % off that the store can refund to you, especially with all the driving you’re doing.

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