Post # 1
Gah. Two and a half months out from the wedding and my dress still isn’t in. The process has been a nightmare.
I ordered the dress (an Allure) back in early September from a shop about 4 hours from home, 10 months before the wedding. They took measurements for a hollow-to-hem. All was good.
Fast forward to February when the dress comes in. I go to try it on and it’s 4 inches too short in the front, the lace is uneven, and the satin is hanging out the bottom. Complete botch job. The shop said they would fix the situation & that Allure had never made this mistake before, and they assured me it wouldn’t happen again.
Allure sends the dress back to the shop, apologizing for their mistake & saying it was corrected. I go to try it on today AND THE DRESS HAS NOT BEEN TOUCHED. Still 4 inches too short with uneven lace. It literally had not been corrected in the slightest.
I am so frustrated. So frustrated. WHY IS THIS SO DIFFICULT TO GET RIGHT? They do this thousands of times a month. I have been pretty low key about the wedding but the dress is one aspect that is most important to me.
Of course the shop & Allure say they’ll get it right this time, but they said this last time. Being 4 hours away from the dress place doesn’t help things. I am just so nervous when I go to pick it up, it’s not going to be fixed, and we’ll be less than 2 months out at that point.
Luckily I don’t have to get alterations done, just cups sewn in.
Post # 2
Are you sure the dress shop contacted Allure at all? I would almost see if you could contact Allure directly and tell them about the problems you’re having. Something sounds a little fishy…
Post # 3
When I had problems with my bridesmaids dresses the only way it got solved was to stay in contact. As I lived out of state, that meant by phone. Try to speak to a manager, and have them measure the hollow to hem measurement the moment it arrives in the store. Perhaps it is worth calling Allure. Hopefully you’d at least get an appology and maybe even a free veil or discount or something if you are very lucky.
Post # 4
Call Allure and make sure that a) they were sent the dress and b) you get a specific timeline from them to fix it. I don’t want to scare you but a lot of bridal stores do some dodgy things to customers. For example, some will claim it is a designer dress but order it from a replica maker in China. Some will tell you they got in contact with the company but will actually just hope you don’t notice the mistake next time. Some will replace your dress with a sample, or intentionally order the wrong size so you have to pay for alterations, etc. Be very firm and make sure you get what you have paid for.
Post # 5
That’s my daughter’s nightmare. We paid 159, with tax more, to add 1.5 inches from hollow to hem. The dress was ordered 10/10. She called 4/10 and they said it would be shipped from Allure 4/21. While that gives time for any alterations, if something’s not right, she’ll never get it in time for August. I can juszt see them wanting to add another fee for rush shipping. ARGH!
Post # 6
Penang1885: Mrs Canuck: I was standing there when she called the Allure rep and heard the whole conversation. I also saw the paperwork they submitted with my measurements. They were all correct. So I really do think all of this is on Allure, surprisngly.
Supposedly a new one is being made right now and will arrive by mid May. Fingers crossed there are no issues with this one. I will be calling weekly to get a status update and the day it arrives, my mom is going to go up there and watch them measure it (since I am not local and can’t do it myself).
PABride: The hollow to hem has been such a pain in the butt! Other than the dress being too short, it fits absolutely perfectly. I’m almost wishing I didn’t get a dress that had to have the hollow to hem done ……. too risky. Good luck!
Post # 7
Oh my word. I am so sorry to hear this. The dress should be the last worry. I cross fingers and toes that the dress gets corrected! Any updates about the situation?
I would demand a discount or price of dress to be discount due to the headache. Like you said, the issue shouldnt ahve been an issue and the dress should have come back correcteed in the first place!
Post # 8
Nikkimcq: The shop called yesterday and said one was being remade right now and would be in by mid May. I swear on all that is holy that better be the case. I will lose it otherwise. I have thought about requesting a discount or getting a refund of some sort, for all of the extra trips and wasted time. I know it’s not their fault, but that’s not my problem.
Post # 9
regit45: wow! It better be in! Well regardless, of if it was Allure or the shop, they should compensate you some how. I knwo its not their fault that you live four hours away. But its not your fault that the dress came in twice! I would definately demand a discount! Your experience has stressed you out, and will continue until you see that the dress is in and right.
Post # 10
- Wedding: March 2014 - Church and University
Having come from a salon background, you’re right – hollow to hems are a pain in the butt! Allure is a really reputable company, but they can cut corners too. This happened with a Bill Levkoff dress we ordered…the re-sent the same, un-fixed dress! Be patient and know the shop is your advocate (which you have proof of since you heard the converation!). It would be in good conscience for Allure to take a % off that the store can refund to you, especially with all the driving you’re doing.