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It really depends on what is important to you. Does the quality of the fabric bother you at all? Personally, I don't care how nice the fabric is, as long as I am comfortable in it. I also am all about saving money wherever possible.
I'd go with the cheaper dress, but only if you love it just as much as the more expensive one.
Neither.
Find the dress maker and style number, and search online for different bridal shops around you that carries the same line! (It might even be the first shop--did you check?) Go in and check out their customer service. If it's great, purchase/order the dress from them!
Note: this is not applicable if it's David's Bridal. :(
It it were me, I would spend the extra $500 to get the gown that is perfect and that I know will come in on time, be the right size, etc. It wouldn't be worth worrying about ordering it from a not so nice place if I were in that situation.
I wouldn't ever chose a dress that came with bad service, even if its seems cheaper, because it will cost you much more in the long run. What happens if your dress doesn't come in on time? Or the place goes out of business (in part because of bad service).
I agree with @cinemaparadiso... I'd search everywhere for the same dress. When is your wedding? You never know, you may be able to find it at a fraction of the cost on preownedweddingdresses.com or oncewed.com. I bought my brand new dress for 60% off the store price. Of course, I didn't get any bridal salon service or nice pretty shop (I tried it on at a girl's house in her parents' bedroom)... but it was well worth the savings! :)
i am totally not convinced that higher prices = better quality or nicer fabric.
a LOT of dresses selling for over $1000 have synthetic fabrics (nylon, polyester). there's huuuuuge bridal mark-up, with people selling cheap stuff for ten times its real cost. so my vote would always be: choose quality, choose good fabric -- yes! and if your budget means that it has to be handmade, or homemade, or not really a "bridal dress", or vintage, or bought second-hand... it's still a way better deal than hundreds and hundreds of dollars for a poorly made, all-synthetic dress.
i also am not impressed with the service at a lot of the so-called "nicer" salons. it's often just the old hard sell, like they're selling a car. for instance, pricilla of boston. they phoned me 900 times after i inquired about one dress. obnoxious! andbeing harassed doesn't exactly = good service. also, even many "designer" dresses are still made in factories in china (even if the fabric and design are good). i had an okay experience trying things on at Kleinfeld, but it was still like an old dame was trying to sell me a used car! she showed total disapproval and disdain when i said i needed at least a few hours to make up my mind. ugh.
Honestly, if it's the same dress (same designer, etc), then there is an appeal to getting it somewhere for cheaper. But if it's a lower quality dress, it sounds like you're paying enough to deserve a GOOD QUALITY dress. And good service!
If it's the exact same dress and you're doing alterations somewhere else, I would say go with the cheaper boutique. Any other situation (or variation on this) and I'd say it's worth the extra cost.
I think it depends on whether you want your dress to be an heirloom or not. If you are planning to wear it once then sell it or toss it, then the cheaper fabric is fine. But if you want to save it for a future daughter then the real fabric will hold up much better.
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What is most important in buying a dress?
I like a certain dress at a shop becuase the fabric is gorgeous, shop was beautiful and the service was very good (the dress was $2000).
I found almost the same gown at another store (less appealing store) for less (this one was $1500).
What should I do? Honor the fact that I had such good service at the higher priced store and purchase from them or go with the dress that is similar and at a store that gave less desirable service?
Suggestions being accepted.