- 3 years ago
- Wedding: April 2014
Can anyone recommend a good wedding hire car company in Adelaide (classic cars, preferrably Bentleys)?
We had initially booked our wedding cars (Bentleys) with Adelaide Wedding Cars (aka Real Marketing Results Pty Ltd) for our wedding in Adelaide. However, we ended up cancelling as I have never been more disappointed with the service we received from the owners, Lea and George.
The company did not respond to my email questions, made my partner and I feel like absolute dirt, and treated us like a revenue stream and not a customer about to get married.
We had paid for 3 hours drive time for 2 cars, even though we only needed one of the cars for 1 hour and the other for under 3 hours.
About 6 months out from the booking date we were forced to change our departure point due to very unfortunate circumstances (so that the departure point was an extra 15 minutes away, but well within the 3 hours booked), but were told we would need to book 6 hours hire per car + pay for overnight accommodation ($350). Nowhere did the hire agreement specify that we would have to pay for accommodation.
The extra cost was not justified – it seemed as though they would have rather us cancel our booking (so they could keep the deposit) than assist us on our wedding day. All they cared about was maximising their monetary return. So we cancelled our booking – they just could not be reasoned with.
Now we are without hire cars. Can anyone recommend a reputable company?